Atlas: AI Store Builder

Hey Galtastic, I’m really sorry for the frustration this has caused. I’m Eddie, Head of Support at Atlas, and I take situations like this very seriously. I completely understand why this felt upsetting, especially if you canceled and were still seeing a charge pending in Shopify. That is not the experience we want anyone to have with Atlas. I do want to clarify one important part, because we understand this part of the billing process may not have been as clear as it should have been. Once an app invoice has already been generated through Shopify, we are not able to void or reverse that pending invoice from our side. What we can do, depending on the billing status, is either refund the charge once it goes through or issue app credits to offset the Atlas charge on your Shopify bill. That said, I would really appreciate the chance to personally look into this for you and help however I can. Please feel free to contact me directly at [email protected], or reach out to us at [email protected]. I’ll personally review your case and stay on it with you until it is fully addressed. I’d genuinely appreciate the opportunity to turn this experience around for you. Eddie Head of Support Atlas

Hi FunnyCat, Thank you so much for the 5-star review. We really appreciate you taking the time to support Atlas. We’re glad to have you in the Atlas community, and if you ever need anything along the way, our team will be happy to help.

Hi KOVEPAWS, Thank you for your review and for giving Atlas 4 stars. We really appreciate your support. We’re glad to have you with us, and we’d love the chance to make your experience even better. If there is anything at all we can do to turn this into a 5-star experience, please reach out to us anytime at [email protected] We’d be happy to help.

Hola TRENDY NOVA, Muchas gracias por tu reseña y por tus palabras. Nos alegra mucho saber que pudimos ayudarte rápido y que Chi te atendió con amabilidad y paciencia. Le haremos llegar a Chi tu comentario, seguro le encantará saberlo. Gracias por recomendarnos y por ser parte de la comunidad de Atlas.

Hi Seasvo, Thank you for the 5-star review and for sharing your feedback with us. We really appreciate it. We’re very glad Amit was able to help you, and we’ll make sure he sees your kind words. We also appreciate your note about response speed, and that is something we take seriously as we continue improving the support experience for our merchants. Thanks again for being with Atlas.

Hi Premedy, Thank you so much for the great review. We’re really happy to hear Normie was able to help you quickly and get the issue resolved. We’ll make sure Normie sees your feedback. It means a lot to us that you took the time to share your experience, and we’re very glad to have you as part of the Atlas community.

Hola P4 Vault, Muchas gracias por tu reseña y por recomendar Atlas. Nos alegra saber que te ha gustado tanto la app como la rapidez de nuestro servicio de atención al cliente. Agradecemos mucho tu apoyo y nos encanta tenerte en la comunidad de Atlas. Si alguna vez necesitas ayuda, aquí estaremos.

Hi Venarox, Thank you very much for the wonderful review. It means a lot to hear that you found our support friendly, professional, and helpful. We’re so glad you had a positive experience with Atlas, and we truly appreciate your kind words. Thank you again for your support, and we look forward to being here whenever you need us in the future.

Hi Dovmodas, Thank you very much for the 5-star review. We really appreciate your support and are happy to have you with Atlas. Welcome to the Atlas community. If you ever need help with anything, our team is always here for you.