Atlas: AI Store Builder

Hi Korawel, Five stars with no notes is a pretty great message to receive, thank you! Even without the details, it tells us a lot: four months in and things are working the way they should. That's exactly what the team is working toward every day, and we'll make sure this gets passed along to everyone here. If anything ever comes up as you keep growing your store, we're here.

Hi Tarte, Thank you for this! Normie is going to love reading it, and we'll make sure she does. Getting you past the stuff that felt out of reach on your own is the best part of what she does, so we're really glad she could get you there. That's what support should feel like. If anything else ever comes up, just reach out, we've got you.

Hola Molvero, ¡Muchas gracias por dejarnos esta reseña! Cuidar bien de cada merchant es algo en lo que ponemos mucho empeño en Atlas, así que leer tus palabras después de tres meses juntos nos alegra muchísimo. Se lo haremos llegar al equipo que te atendió, se lo merecen. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos. ¡Mucho éxito con tu tienda!

Hi Shopvemora, Wow, thank you for taking the time to write all of this out. Normie is going to be thrilled, and we'll make sure this lands in front of her today. Getting something sorted in a single request, with no back-and-forth, is exactly how we want every conversation with Atlas to go. Hearing you call it one of the best online service experiences you've had is about the highest compliment we could ask for. If anything else comes up as you keep building your store, you know where to find us.

Hi Posturea, Thank you so much for this! Two days in and already feeling good about where things are headed is exactly the start we hope for. Eddie will be glad to hear it made that kind of difference, and we'll make sure he sees this. Impeccable is a high bar, and it's one the whole team is aiming for with every merchant. Excited to see what you build. If anything ever comes up, just reach out, we're here.

Hi RioFinds, Short and sweet, and we'll take it! Thank you. Eleven months with Atlas is something we don't take for granted. Trust like that is built one interaction at a time, and it means a lot to know you'd still describe the experience as very very good this far in. We'll keep working to earn it. Whenever you need us, we're just a message away.

Hallo SafeFirst, vielen Dank für Ihre 5-Sterne-Bewertung, das freut uns sehr! Nach etwa einem Monat mit Atlas zu hören, dass die Unterstützung hilfreich war, ist genau das, was wir uns wünschen. Wir geben Ihr Lob gerne an das Team weiter, das Ihnen geholfen hat. Falls in Zukunft Fragen aufkommen oder Sie Hilfe brauchen, melden Sie sich jederzeit, wir sind für Sie da. Viel Erfolg mit Ihrem Store!

Hola ¡Gracias por estas palabras, de verdad significan mucho para todo el equipo! Sabemos lo frustrante que es quedarte sin respuestas cuando algo no funciona en tu tienda, así que nos alegra muchísimo haber sido justo lo contrario: estar ahí en cada momento hasta que todo quedara resuelto. Eso es exactamente lo que queremos que Atlas sea para cada merchant. Nueve meses juntos ya, y seguiremos trabajando para estar a la altura. Cuando necesites algo, escríbenos, aquí estamos. ¡Mucho éxito con tu tienda!

Hi SwiftStool, Thank you for the kind words about the team, they'll be really happy to hear this. Being useful is honestly the whole job. Not just answering, but actually getting you unstuck and back to running your store. It's great to know that's what it felt like on your end, three months in. If anything else ever comes up, just reach out, we've got you.

Hola KAIZEEM, "Todo genial" es de esas cosas que nos encanta leer, ¡gracias! Dos palabras que dicen mucho, sobre todo viniendo de alguien que lleva ya nueve meses con Atlas. Esa confianza a largo plazo no la damos por sentada, y vamos a seguir esforzándonos para merecerla cada día. Si en algún momento surge algo mientras sigues creciendo tu tienda, ya sabes dónde encontrarnos.

Hi I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry this is how things have gone so far. Not being able to get the features working, and then feeling like you couldn't reach anyone when you needed help, is genuinely not the experience we want anyone to have. There's a chat inside the Atlas app where our AI can help troubleshoot right away, and you can reach our team by chat and email as well, but if that wasn't easy to find in the moment, that's on us to fix. On the billing: free trials can still run up usage charges, and depending on timing Shopify may not have processed the charge yet on their end. I've emailed you directly so I can look at exactly what happened and get this sorted for you right away You can reply to that email or reach me at [email protected], and I'll handle it directly. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Alvora, Thank you for this, calling us the best Shopify store builder is about the highest praise we could ask for, and it genuinely made our day. We put a lot into making Atlas something merchants can build on with confidence, so it means a lot to see that land for you. We'll keep pushing to make it even better. If anything ever comes up as you keep growing your store, we're here.

Hola Nivoo Shop, ¡Gracias por tu reseña! Nos alegra un montón que Normie te lo haya resuelto en un plis plas. Vamos a asegurarnos de que Normie vea tu mensaje, se lo merece. Y aunque llevas solo un día con Atlas, nos encanta que el arranque haya sido tan rápido y bueno para ti. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos. ¡Mucho éxito con tu tienda!

Hola NovaFinds, ¡Muchísimas gracias por tus palabras! Eddie se va a alegrar mucho de leer esto, y nos aseguraremos de que lo vea. Que se haya involucrado a fondo con tu problema y te haya dado las soluciones que necesitabas es justo la forma en la que queremos trabajar en Atlas. Poder contar con ese nivel de atención es algo que cuidamos mucho. Si en algún momento vuelve a surgir algo, ya sabes dónde encontrarnos, aquí estamos. ¡Un abrazo y mucho éxito con tu tienda!

Hey there, I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry this is how your first few days have gone. If the customization isn't doing what you expected it to, I'd love to help guide you through it personally. Having to go searching for a way to reach us isn't okay, and we do try to make our support line easy to find. There's a chat inside the Atlas app where our AI can help with troubleshooting right away, our agents are online throughout the day on weekdays, and our email coverage runs 7 days a week. I've gone ahead and emailed you directly so we can pick this up right away. If you can tell me which parts you were trying to change, I'll take a look and either get it working the way you wanted or make things right on our end. You can just reply to that email, or reach me at [email protected]. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hola Yun Lobsang, ¡Gracias por tu reseña! La atención al cliente es una de las cosas en las que más nos esforzamos en Atlas, así que leer esto significa mucho para todo el equipo. Queremos seguir estando a la altura cada vez que nos necesites. Si en algún momento surge algo, escríbenos sin dudarlo. ¡Mucho éxito con tu tienda!

Hi myshopifystore, Thank you for this! Quick and helpful is exactly the bar we set for ourselves, so it's great to hear we hit it for you. It also means a lot that you've been with Atlas for 4 months now, that kind of long-term trust isn't something we take for granted. If anything else comes up as you keep building your store, you know where to find us.

Hallo DÉCOR, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben, das freut uns sehr. Dass Sie Atlas inzwischen schon rund ein Jahr nutzen, bedeutet uns besonders viel. So langfristiges Vertrauen nehmen wir nicht als selbstverständlich hin, und wir arbeiten weiter daran, es uns jeden Tag neu zu verdienen. Falls es etwas gibt, das wir für Sie noch besser machen könnten, würden wir das sehr gerne hören. Melden Sie sich jederzeit, wir sind für Sie da.