Atlas: AI Store Builder

Hi Straatkatten Costa Rica, Thank you for taking the time to leave feedback. My name is Eddie, and I'm the Head of Support at Atlas. I'm genuinely concerned to see that your experience with us fell short of expectations. I've sent you an email directly, as I'd really like to understand what went wrong and work with you on a solution. Please check your inbox when you have a moment, or if it's easier, write to me at [email protected] and I'll handle it personally. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi there, I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally. Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately. I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally. Best Regards, Eddie

Hi Pickme Out I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I can see something clearly fell short for you, and I'm sorry about that. There's no written detail on what went wrong, so I don't want to assume, but I'd really like to understand what happened and make it right. If you can reply here or email me directly at [email protected], I'll look into your account personally and sort out whatever needs sorting. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards Eddie

Hi Valence Boutique, I saw your review and wanted to reach out myself. I'm Eddie, head of support here at Atlas. First off, I'm really sorry about this. Getting hit with a $39 charge when you thought you'd already walked away from the app is genuinely frustrating, and I'd be annoyed too. I dug into your account to figure out what happened. It looks like the uninstall came through just after your free trial ended, and that's what kicked off the charge on Shopify's side. I know the timing makes that confusing, and either way, you shouldn't be the one paying for it. So I've already added credits to your account that cover the full $39. The balance is sorted, so you won't be charged anything If anything still looks off, or a charge somehow sneaks through anyway, just reply here or email me straight at [email protected] and I'll take care of it myself. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Crown Forge, Thank you for this, it genuinely made our day. Eddie is going to be thrilled when he sees it, and we'll make sure he does. Getting a problem sorted quickly and professionally is exactly the standard we hold ourselves to, so it's great to hear he hit it for you. We'll keep working hard to make every interaction with Atlas feel that way. If anything ever comes up as you keep growing your store, we're here.

Hi Decades Wellness, What a review to wake up to, thank you! Hearing that Atlas blew everything else you've tried out of the water is about the highest praise we could ask for, and the whole team is going to feel this one. We put a lot into making the quality and the support live up to that, so it means a great deal that it landed for you so quickly. We're excited to see what you build with it through 2026. If anything else ever comes up, just reach out, we've got you.

Hi Luméra, Thank you! Three months in and still finding Atlas helpful is exactly what we hope for, and that kind of steady trust means a lot to all of us here. We'll keep doing the work behind the scenes to make sure it stays that way for you. If anything else comes up as you keep building your store, you know where to find us.

Hi Veroname Store, Thank you so much for taking the time to write this. Normia is one of those people who genuinely cares about every merchant she works with, and sticking with a tricky issue for over two hours until it was fully resolved is exactly the kind of patience we're proud of. We'll make sure she sees every word. It also means a lot that you've trusted us through your first couple of weeks with Atlas. We'll keep working hard to earn that. If anything else ever comes up, just reach out, we're here.

Hi Dreamscapeimages, "Amazing" is a wonderful thing to read, thank you! Four months in and still feeling that way tells us we're doing something right, and that's a real boost for the whole team. We're always working to make Atlas and the support behind it even better, so reviews like yours keep us going. If anything ever comes up as you keep growing your store, we're here.

Hi Cosytrek, Thank you for the five stars! Six months with Atlas is the kind of long-term trust we don't take for granted, and we're grateful you've stuck with us this far. There's a lot of work that goes on behind the scenes to keep things running smoothly, and knowing it's paying off for you makes it worth it. We'll keep at it. If anything else ever comes up, just reach out, we've got you.

Hi Velaneo, Thank you for sharing this! Normie will be glad to hear it, and we'll make sure the message gets to her. A payment issue is exactly the kind of thing you want handled fast and clearly, so it's great that's how it played out for you. Being there when our merchants actually need us is something we take seriously at Atlas, and feedback like this tells us it's working. If anything comes up as you keep building your store, you know where to find us.

Merhaba Velmora, Çok teşekkür ederiz! Müşteri desteğimizi sevdiğinizi duymak hepimizi gururlandırdı. Merchant'larımızın yanında olmak Atlas'ta en önem verdiğimiz şeylerden biri, bu yüzden böyle bir geri bildirim bizim için çok değerli. Yaklaşık iki aydır bizimle olduğunuz için de ayrıca teşekkürler. Bu güveni her gün yeniden kazanmak için çalışmaya devam edeceğiz. Aklınıza bir şey takılırsa, ne zaman isterseniz bize ulaşın, buradayız.

Hi Mr.LuckySelfServiceLtd, #EverydayBlackFriday, we love that, thank you! That's exactly the kind of energy we want Atlas to bring to your store. Three weeks in and already feeling it is a great sign, and the whole team gets a boost from reviews like this. We'll keep working to keep that momentum going for you. If anything comes up as you keep building your store, you know where to find us.

Hi JustADfied, This is wonderful to read, thank you! Building a store in a matter of minutes without touching code is exactly the experience we design Atlas around, so it's great to hear the clean, conversion-focused themes did the job for you. It also says a lot that you dug into the videos, FAQs and site pages to move fast, and that the resources actually held up. We put real care into those, so knowing they helped means a great deal. If anything else ever comes up, just reach out, we're here.