AI ‑ Easy Ads for Facebook Ads
Easy Ads for Facebook Ads
Rating
4.4
feedback
790
chart
#1,644
All reviews
Rating Breakdown
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Sept. 26, 2024
don't download this app. you can do it in facebook. you can't cancel it. i try email but still can't cancel. no cancel in the app.
Hi Easy To Reviews, Just to clarify, all Shopify apps, including ours, are canceled by simply uninstalling the app from your Shopify store—this is handled directly inside Shopify. There's no separate cancellation process required within the app. We’ve responded to your emails, but it seems you may have missed our replies. Please check your inbox or spam folder, and feel free to reach out again if you need further assistance. Thank you, Easy Ads Team
Sept. 25, 2024
Sept. 25, 2024
We have used the app a few times, and it simplifies the advertising process, the support is excellent and they're willing to help the best they can which is great. If you're looking for a way to start advertising, keep things simple and see the data in one place. This is the app for you.
Sept. 19, 2024
Excellent customer service! The team was responsive, friendly, and went above and beyond to help mer. They resolved my issue quickly and made the process smooth and hassle-free. Highly recommend
Sept. 14, 2024
Oct. 23, 2024
Heel goed geholpen door Ouissal meer dan een uur ondersteuning gehad bedankt !
Sept. 11, 2024
Sept. 17, 2024
Very bad experience with Easy ads, it is just a wastage of time and money. I recommend to not use it for your business.
Hi Serene Selections, We’re sorry to hear that you had a negative experience with Easy Ads. We take all feedback seriously, but your review doesn’t specify the issues you encountered. We’d love to understand more so we can help resolve any problems and improve our service. Please feel free to reach out to our support team, and we’ll do our best to assist you. Thank you, The Easy Ads Team
Oct. 7, 2024
I've been emailing support for two days and it's been rejected! The pending payment has not been canceled yet. Are you doing it on purpose to expire the trial period?
Hi WoowBg, We’d like to clarify that all charges for our app, along with any other Shopify apps, are processed directly by Shopify, not by us. We have no control over Shopify’s billing or the status of pending payments. Regarding your emails, we’ve replied to all your inquiries but haven’t heard back from you. We also reached out via WhatsApp and through our website’s support chat, but unfortunately, we haven’t received a response from your side. If you still need assistance, please feel free to reach out directly, and we’ll help resolve the issue. Thank you, Easy Ads Team
Sept. 2, 2024
I was very disappointed with this app - I installed it 3 days ago and started the trial. The ads are simple funnels that I could have installed myself and is not worth the exorbitant price charged. It wasted 3 days of ad spend that I could have used on my own creatives that perform much better even on day 1. The CTR and other metrics were lower than I expected as well. Do not use this app, rather setup the ads yourself, you will save your business costs and it really does not take long to setup Meta ads - there are many tutorials on YouTube (recent ones) to assist you. I have seen a lot of people complain here that even though they have uninstalled the app, they still get charged the subscription. I will be blocking my bank account to ensure that the charge does not go through since I have uninstalled this app long before the trial period ends on 8 September.
Hi The Bracelet Boutique, Thank you for your feedback. We'd like to address your concerns: 1. Ad Performance: Meta ads typically need 7 days to optimize for meaningful results, especially for Advantage+ ads (the type of ads the app runs). We recommend allowing this time for proper evaluation. 2. Features & Pricing: Our app offers optimization algorithms and time-saving features beyond basic setups. We're sorry these didn't meet your specific needs. 3. Subscription: As a Shopify app, all billing is through Shopify. You won't be charged for uninstalled apps before the trial ends. If you experience any billing issues, please contact our support team. We're always willing to investigate and refund erroneous charges. If you have further questions, please reach out to our support team. We're here to help and appreciate the opportunity to improve. Thank you for trying our app. Maria Chanaoui Easy Ads for Facebook Ads
Aug. 30, 2024
J'ai apprécié le support de Easy ads, je l'ai trouvé aidant, très disponible et très patient. Merci encore Ouissal!
Aug. 26, 2024
Amazing customer service. I needed help in setting up and reviewing my campaign, they where very helpful. I am in the trail period and will come back to update this review on my experience in general.
Aug. 22, 2024
This app wasted our ad budget, applied series of frivoulous charges on our facebook account and led facebook to suspend the account due to the series of small payments applied - over 15 payments in a few hours. Sent several messaged to the app developers and they aren't even responding. USELESS WASTE of Scarce resources!!!
Hi Luxesthetic Stores, We’d like to clarify that Meta (Facebook) handles all payments for ads directly through the payment method associated with your ad account. Our app doesn’t have any access to your account to apply charges or control how payments are processed. As Meta Certified Ad Technology Partner, we adhere to strict guidelines and work to ensure our tools help optimize your ad performance. If you experienced any issues, we’re here to help, and we’ve responded to all messages we received. Please reach out directly if you need further assistance. Thank you, Easy Ads Team