Easyship ‑ All in One Shipping
Best Shopify Shipping App (Try Easyship Free)
Rating
4.2
feedback
318
chart
#466
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Dec. 2, 2025
Easyship is a great partner to work with! They helped with end to end fulfillment for my new Shopify store and we're looking forward to continuing our partnership in the future!
Nov. 24, 2025
Nov. 24, 2025
Very disappointed with the service throughout. Their customer service is a mix of AI bots and staff who clearly don't want to provide any useful information. For example, we had an issue in regards to DDP on our site and EasyShip suggested we have a call to walk through it. Not only did their booking system not work, but we later realised that the 'person' we were talking with was just giving AI answers time and time again without ever helping us solve the problem. Whilst the concept of the app could be useful for many, unfortunately we can't recommend it at all. Especially given the experience we've had trying to put through an insurance claim from September. The Claim: Whilst EasyShip were not the ones who caused the damage to the valuable product (that was UPS), they provide no information on their dashboard about how the insurance claim is progressing and when emailed directly they simply say "...there are multiple parties involved, including the courier and internal claims team.". Whilst I can understand that these things take time, particularly a high value item like we had, the fact that we've been left in the dark for months is ludicrous. Furthermore, 3 weeks ago they informed us that the claim was now with their insurance team after UPS had conducted their investigation. EasyShip sent us this email: "Please note that the Insurance team is the final authority for processing the claim. They will reach out to you directly for any further communication or updates. As such, we will proceed to close this thread from our side. Should you need any assistance in the future, feel free to reach out." At no point did they provide any contact details for the insurance team even after multiple requests for more information, and 3 weeks later we still do not know the status of the claim having not been contacted by anyone at EasyShip. It's been 2 months since the original submission for the claim and we still don't know the situation. Disappointed with the service throughout.
Hi Matt, Our team have reached out to you to look into this and help reach a resolution. Please send us a an email at support@easyship if you have any further questions.
Nov. 14, 2025
easy integration and very good shipping price. for small businesses the easyship is very useful tool
Nov. 10, 2025
I like the simplicity of easyship and it is very user friendly. The only thing i would like to see for improvement is two things. 1) Increase the speed of the software. There is alot of slow down even when cookies are cleared. 2) Ability to just have the insurance payback to be put on the credit card that is on file.
Nov. 9, 2025
Sumit was very helpful and professional. He quickly identified the cause of the issue with the “Shipping at Checkout” feature and explained clearly that it was related to the plan requirement. Thanks to his guidance, I was able to follow the steps and successfully resolve the problem. Great support experience — thank you so much for your assistance!
Oct. 31, 2025
**Update** We are very impressed with easy ship's live virtual customer support. In about 20 minutes they were able to fix our issue and get us on the right track. We are glad to have our shipping working the way that we want it now. This APP does NOT WORK. I am a small business and purchasing this app has caused me nothing but problems. Customer service is not helpful NOR will they refund you for their poor product. Do not purchase this app if you want one that will actually work. It has either overcharged or undercharged on every single shipment I have used it with.
We're sorry to hear about your experience. Our team have reached out to look into this issue.
Oct. 21, 2025
great customer service. They helped resolve an issue quickly that was caused not by them but by a server outage at USPS that made shipments load funny.
Oct. 21, 2025
Bas customer service. I used to love this app, changed the game for my canadian business shipping mostly to the US. I spent thousands of dollars in shipping labels in the past year but unfortunalty they expereienced some issues with their UPS account. From what I understand the account was blocked. I had a similar issue in the past with Shippo (another thirdparty) and they solved the issue in 1h. I reached out almost everyday to easyship's customer service and they keed telling me that they will escalate this (to whom idk). I can't use my account anymore and they won't help me solve this.
We're sorry to hear about your experience. Our team have reached out via email to investigate the issue. If you have any questions, please contact us at [email protected]
Oct. 13, 2025
Chaithanya has the most outstanding communication skills with a sincere desire to assist. Thank you Easyship for providing me with such a high standards
Oct. 7, 2025
The information about this software is largely misleading. After purchasing a paid plan, you still need to create separate accounts with courier companies. The prices are higher than the actual carrier rates. They charge your account quickly, though you can later access the payment receipt from the billing section. The subscription cannot be canceled directly — it must be done through a support ticket. Overall, my experience with this software was not satisfactory.
Oct. 6, 2025
Although friendly, the support team are not very helpful. The interface is good but the filtering options for order syncing are extremely limited, leading to multiple issues. Easyship seems uninterested in solving this signifiant problem.
We're sorry to hear you aren't happy with the service. We'd like to look into this and help find a resolution. Our team will be in touch with you shortly.