Easyship ‑ All in One Shipping

April 13, 2026

Did not even get past the setup process. This company as of 4-9-2026 has terrible internal communication and setup flow. So if you are looking to get answers to your questions you will get them in a couple hours up to a day, or you will get 3 different emails and phone calls talking about getting on a setup call that you already had. This level of disorganization is why our business simply had to go elsewhere because in the shipping world disorganiztion leads to bottlenecks and chaos.

April 2, 2026

Charged for 8 months on the wrong plan — and refused a refund After my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs. We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it. I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.

March 30, 2026

Domestic UK shipping is ok - International shipments not ok. It told me my international shipments would use my iOSS number in the interface, but it didn't and all my customers had customs bills. This made them angry and wasted a lot of admin time/cash flow issuing refunds. Customer service via email was slow and useless, it took days to get a response, and the response wasn't helpful. If you want to speak to somebody on the phone you have to upgrade your plan which you shouldn't have to do. Why would you want to spend more money to fix a basic issue? I then had a sales person phone me to ask if I wanted to upgrade, I said no as I was having issues, he was like ok bye LOL. Anyway CBA with this anymore, business running is hard enough without tools making it harder. I've ended up using Royal Mail Click + Drop directly as it's more reliable. Constructive feedback - work on your customer service, if you'd have helped, I would have stayed.

March 3, 2026

The app itself has been good for the last 12 months but looking for other options now due to the fact that I've been forced into 'verifying my identity' before any more shipments can be made.

Jan. 15, 2026

Horrible customer support!! Long response times and impossible to get help, EVEN if they screw up. Actively looking for other options!

Jan. 15, 2026

If I could leave no stars, I would. I was advised I can only use a credit card or american express to use this platform, not my card I use for EVERYTHING to do with my business.

Feb. 16, 2026

We wanted to update this review now that our insurance claim has finally been resolved as of February 2026. In September 2025, a high-value coffee table we shipped via EasyShip was delivered damaged. We submitted an insurance claim immediately. Unfortunately, over the following months, communication was extremely limited, progress was unclear, and we were repeatedly told that “multiple parties were involved” without being given any meaningful updates or evidence from the carrier. Despite numerous follow-ups, the claim remained unresolved for several months. We were eventually informed that compensation would not be paid, and only a partial goodwill refund was offered. At that stage, we had little option but to issue a formal Money Claim Online (MCOL) claim to recover our losses. Only after legal proceedings were started did EasyShip approve payment of the insured value. Even then, payment was initially issued as platform credit rather than funds, and multiple attempts to transfer the balance to our bank failed or were reversed, causing further delays. A formal settlement agreement was eventually required before the final balance was paid. While we did ultimately receive the insured value of the goods, we were left out of pocket for unrecovered legal and administrative costs. We were also previously offered incentives to amend or remove our review before the matter was resolved, which we found concerning. We appreciate that individual staff members did try to help towards the end of the process, and we are glad the claim was eventually settled. However, the lack of transparency, prolonged delays, and the need for legal action to achieve a basic insurance payout made this an extremely stressful and time-consuming experience. For businesses shipping high-value items, this is something to be aware of. We would strongly recommend carefully considering whether you are comfortable relying on EasyShip’s insurance and claims process.

Oct. 21, 2025

Bas customer service. I used to love this app, changed the game for my canadian business shipping mostly to the US. I spent thousands of dollars in shipping labels in the past year but unfortunalty they expereienced some issues with their UPS account. From what I understand the account was blocked. I had a similar issue in the past with Shippo (another thirdparty) and they solved the issue in 1h. I reached out almost everyday to easyship's customer service and they keed telling me that they will escalate this (to whom idk). I can't use my account anymore and they won't help me solve this.

Oct. 7, 2025

The information about this software is largely misleading. After purchasing a paid plan, you still need to create separate accounts with courier companies. The prices are higher than the actual carrier rates. They charge your account quickly, though you can later access the payment receipt from the billing section. The subscription cannot be canceled directly — it must be done through a support ticket. Overall, my experience with this software was not satisfactory.

Oct. 5, 2025

If zero stars were possible, Easyship would earn it. U.S. customs changes are always announced months in advance, yet nothing is ever updated in the platform to handle USMCA compliance or prevent unjustified tariffs. As a result, our fully compliant Canadian products are charged duties anyway — forcing us to absorb part of the cost just to stay fair to our customers. When a single fulfillment team member couldn’t pass the in-app ID verification, the entire business account was disabled for 24–48 hours. That meant no shipping, no fulfillment — everything on hold. Customer “support” is another disaster. Every interaction ends with someone who can’t actually resolve issues, and when they do act, it’s without any understanding of how real businesses operate. One rep even “fixed” a carrier error by delaying our pickup three days without telling us — and called that a solution. Only thing they are good at is giving apologies... Run! Don’t get involved or subscribe to Easyship. There’s nothing “easy” about it — and it’s certainly not built for serious shippers or fulfillment-driven businesses.

Dec. 31, 2025

Easyship is fine for small startups, but once you cross 100+ orders per day, it becomes slow, unreliable, and frustrating to manage. As order volume increases, the platform struggles badly. Almost every day there’s a new software issue—orders not syncing properly, automation rules failing, or random errors that force you to manually edit shipments one by one. That manual work easily eats up hours daily, which completely defeats the purpose of using a shipping automation tool. Their automation is unreliable at scale. Rules don’t apply consistently, and you constantly have to double-check and fix things manually. Chat support is always “available,” but that doesn’t mean effective. Most of the time, support agents don’t fully understand the technical issues. They usually say “we’ll refer this to our tech team”, and then you hear nothing for days, often with no real solution in the end.

Aug. 25, 2025

Terrible company, do not use. Purchased one label, fine. Second label, blocked my payment 5 times, then took my money, then blocked my account, then asked me to verify my identity. Then the customer service rep said they wouldn’t unblock it unless I answered questions about my shipping volume and website, then they approved me when I asked to file a complaint. Useless. Beware.

Aug. 22, 2025

Expensive shipping rates, not competitive.

Aug. 18, 2025

Terrible service, I have used it for a while but there is ONE carrier they have keep giving me hard time for international orders. It had me lost at least 10 packages in the past. I stopped used it but forgot to cancel the subscription only 3 days over, they refused to refund me. I have lost way more than that with this shipping company. Dont recommended.

Aug. 18, 2025

This app is not working at all. Cannot even install it1

Aug. 15, 2025

Never use this app. UPS will not deliver your packages to your customers. Instead, they will leave them at a pickup location without notifying the customer or us. Then, they return the package without warning. You lose the sale, you lose the cost of shipping, you lose the customer, and that’s not even the worst part. You will also be charged up to €21 extra per returned package. This is absolutely unacceptable and unethical. Avoid at all costs.

June 12, 2025

EasyShip is not capable of shipping orders that cannot fit into 1 box. If the order needs to go into 2 boxes or more, the platform cannot handle it correctly.

May 29, 2025

AWFUL! I have had constant glitches and I've used them for 3 years. None of my claims get approved anymore unless I pay extra for insurance. They clog up your email with an unnecessary update for every claim until it's completed. Support is not great. I don't know of any great alternatives otherwise I'd move in a heartbeat.

May 23, 2025

### Warning to Future Users: Proceed with Caution – Easyship Failed My Business **Rating: ★☆☆☆☆ (1/5)** If I could give 0 stars, I would. I’m writing this review as a warning to other Shopify store owners who may be considering Easyship. My experience has been frustrating and costly—and I want to make sure others fully understand what they’re signing up for. **1. Nonexistent Technical Support** When I encountered issues with shipments, I received nothing but canned apologies and zero real help. There is no technical support when you actually need it. Reaching someone who can resolve issues in a timely manner is nearly impossible. This is unacceptable for a platform that claims to support e-commerce businesses. **2. Unreliable Service = Disrupted Operations** Shipping is the backbone of any online store, and with Easyship, my operations were disrupted repeatedly. I had shipments pending with no clarity, and no one followed up to resolve the issues. For a service that markets itself as a logistics solution, this is a serious failure. **3. No Accountability or Action** I received plenty of apologies, but apologies don’t fix broken processes. I needed action, and it never came. My business cannot afford delays and miscommunication when it comes to order fulfillment. **4. Refund and Cancellation Issues** I’ve requested a full cancellation of my annual subscription and a refund—not just for the subscription, but also for the cancelled shipments that are still pending. I expect this to be processed without further delay. I’ve lost both time and money due to this platform. --- ### Final Word: I Do Not Recommend If you’re serious about your business and need a dependable shipping solution with actual support, **look elsewhere**. Easyship failed to deliver on even the most basic expectations. I’m not happy, and I’m sharing this review so other entrepreneurs don’t fall into the same trap. After my disappointing experience with Easyship, I’ve made the switch to NetParcel, a Canadian-based shipping platform. So far, installation has been seamless, and everything is based out of Shopify. No need to leave Shopify to create labels.

May 20, 2025

too expensive. no advantages over sendle or local carriers?