Webgility ‑ QuickBooks Online

Had a wonderful experience with Faizan from Webgility! The onboarding process was thorough and concise. He was very helpful and took the time to answer all of my questions. The software does everything and provides with everything you could need to sync your Shopify transactions with QuickBooks.

Himanshu was very helpful and answered all my question. He assisted me in getting the data I needed to follow up with discrepancies showing between my website and my point of sale.

Migrated from connex, which was a disaster in the end—integrated directly with Shopify and Amazon marketplaces. Intuitive dashboard with every feature needed. P&L for every transaction and automatically post merchant and seller fees. Onboarding was the best I've experienced with any software vendor. Could use some more work with sales tax calculations and breakdown instead of a gross amount by state

Overall I like this app, however it is a bit confusing and set up took me hours and hours with their help desk. Sometimes, it is a bit hard to understand the people at their help desk. Today-I just called because I had some orders stuck, Himanshu was easy to understand and took care of it right away.

Webgility Customer Service is great. They are hands on through screen sharing but also teach me so that I can troubleshoot my own errors in the future. We've been using them with our QBPOS and Shopify for over a year now.

Great app and great service! If you want it done right use this app. Also, if you get the pleasure of working with Kshitij on your implementation then you're in luck, he helped us along the way.

Saves so much time, and the customer service quickly helps with any issues that arise. So happy to not have to invoice everything manually! We use Quickbooks on a hosted network, and this has been our best solution.

We have been using Webgility for about 2 years now to synchronize our orders and inventory between Shopify, Etsy, and Quickbooks. It did take some time in the beginning to get everything working properly which felt like a challenge. However, I'm glad that we stuck through it. Once we were a couple of months in and fine tuned all of the settings with the help of the webgility support staff it has run very smooth and has saved us a great deal of time in data entry. On occasion (2-3 times per year) we will get an error due to Webgility or Quickbooks updating their software. But a quick call to Webgility Support resolves the issue. The Webgility support staff will commonly do a screen share and fix everything as we watch. Contacting support is typically very fast with a hold time of less than 2 minutes. I have seen reviews that indicated that the support was handled by a call center. At first I believed these reviews but quickly realized that support is simply an India based company and that the entire staff is extremely well versed and trained in the software. Bottom line- you may be a little frustrated when first starting off- but stick with it- once you are up and rolling you have access to some of the best integration and support staff that I've experienced.

I liked the customer support and onboarding experience. The options available in the platform are exhaustive and helpful.

This app is the best for allowing your QuickBooks POS to synch with Shopify. It allows the quality and variants to be synched with a touch of a button. Also they have the best phone support with no wait time.

very good service for online order not post to quickbook desktop great help. Orders posted fine to quick books

This app has helped the linking of our online store with QuickBooks work seamlessly. I would highly recommend!

We enjoyed working with Webgility as it helps us to easily import our online sales into Quickbooks.

This app is literally a life saver. It is huge for our company. We couldn't manage without it. I was lucky enough to work with Vipin Gaikwad who had the patience to guide me through all my issues and assist me with every single question I had. He was very detailed and very kind. I never hesitate to work with the webgility team in general. They are always so accommodating and easy to contact. Thank you!

Dose not work properly very limited for way to much money! I contacted them many times and still not functioning as advertise.

Helped me migrate our new system. Was very patient, & was able to help answer all my questions I had. Was an easy transition with installing everything. Always the best service.

This app has been a huge time saver with posting orders and payout to Quickbooks. Support is always wonderful!

It was a nightmare. We tried to replace an existing app with this one for our Quickbooks sync, however, this app reorganized our inventory by adding a duplicate SKU of each product and then went back three months and created new invoices for every sale receipt we had done! This caused our inventory to be way off as the new invoices created took another item from inventory. We are still trying to correct this mess on our second day of making corrections. The support chat was unanswered, so I am guessing they are on the east coast and have limited hours.

I love the syncing - both ways of products and customers. I feel confident that Inventory Quantities are being updated as well. The only issue I have is that we cannot exclude Service items- all become Inventory without a choice there

Shoeb Khan has been a very big help today with our company. It is obvious that Webgility is committed to helping it's customers and trying to make them as successful as possible. It is very rare that you find a company that has integrity and excellent customer service. I have been a customer for over 2 years and they have been consistent. GREAT JOB WEBGILITY TEAM!!!