All reviews

Rating Breakdown

  • 5
    91% (835 ratings)
  • 4
    6% (53 ratings)
  • 3
    1% (9 ratings)
  • 2
    1% (6 ratings)
  • 1
    1% (9 ratings)
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5 / 5 Share

Aug. 22, 2023

We have been using Webgility for 5+ years and it has saved us countless hours of manual data entry. It has been an essential part of our daily operation and will continue to be so for the foreseeable future. I highly recommend it!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2023

We've been using Webgility for around 10 years. We currently have a Shopify store and two Etsy stores and we are able to successfully sync the stores' inventories with our Quickbooks master inventory. Webgility integrates well with Quickbooks. We download our orders from our stores into Webgility, print packing slips, process shiping, print labels and post to store and to Quickbooks. We've been very satisfied with Webgility. We run the system with an admin computer and two add-on computers with no issues. The customer service is great. There is almost no wait time for technical support and the technical support team members are very knowledgable.

Using app

Over 5 years

Total reviews

3

Average rating

4.7

Developer Reply

Hello. Wow. 10 years! What an honor to serve your business for a whole decade. We appreciate your kind words. As always, we're here if you need anything.

4 / 5 Share

Aug. 7, 2023

We have used Webgility for almost 3 years now. It is far superior to anything else we have tried. The app is fairly sophisticated and allows for a lot of specification and the customer service is very good. Like anything it has its issues, for example, we are currently dealing with an issue with our paypal payments refusing to post to QB. Nothing is ever perfect, but I always appreciate Webgility's diligence in making sure the problems are corrected.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hello! Thank you for your review and kind words. We're always investing in improving our product, and your feedback is very helpful to us. We're so honored to serve your business for the last 3 years. Our support team is always here if you need anything.

5 / 5 Share

Aug. 2, 2023

Onboarding process is very very quick - I installed the app myself and went through the initial setup, but I went ahead and scheduled an onboarding meeting just in case. The team was thorough and caught several details that I had missed. They ask plenty of questions to make sure they understand your specific needs and they're able to follow up at lightning speed. While other tech companies may take days or weeks to respond, Webgility provides immediate responses within minutes or hours. Very pleased with the experience we have had so far.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello! So glad to hear that your onboarding process went well. We offer free expert onboarding to make sure you are set up for success, so we're so glad you took advantage of that. Thank you for being a customer. We're here if you ever need additional support.

5 / 5 Share

June 22, 2023

My onboarding with Faizan was outstanding. He was very knowledgeable and easy to work with. I look forward to using Webgility.

Using app

About 4 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

June 22, 2023

Online supplement sales - Shopify > Webgility > QuickBooks Online Our inventory is maintained primarily in QuickBooks so it was important for me that the app was able to easily map shopify sku's to QuickBooks products. It can do alot of that work auto-magic-ally but it also allows for manual mapping as well. This app does support QuickBooks Online Product Bundles, and unlike some other apps offers a solution to mismatched pricing between product bundles in Shopify and QuickBooks Online so that I'm not constantly having to go in and update synced orders to match the actual order price. I waited too long to implement this software, I'm actually sad about all of the hours wasted on manual processes and other apps that just didn't meet the specific needs we have. Kshitij did my implementation and he was phenomenal. Actually everyone I've interacted with at Webgility has been very professional and extremely helpful. I tend to be impatient with onboarding calls and such but Kshitij was responsive and flexible with me and showed me only what I needed to know rather than sticking to a script and wasting my time. Excellent customer service experience!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 22, 2023

The onboarding training with Faizan was soooo valuble!! His answers are very specific to all my questions and concerns. As a bonus he is very positive and encouraging in navigating nd learning this app. Webgility when working properly and when i know more about the different aspects and settings works like a dream! I have been a customer for more than 3 years and am still learning and webgility is still improving and training me!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2023

We have had such excellent communication and support from the onboarding team. Kshitij has been amazingly clear and helpful to us. This app is clean and clear and easy to use. We have had a lot of problems with another sync app, which caused nightmares for us. This works like a dream and we are very happy with moving to this app. It's exactly what our business needs to handle tax and variants, and a very large product offering. Thank you!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 2, 2023

Amazing Customer Service, and when we did the Demo call Prerit our Implementation Specialist was AMAZING! His tone of voice, and patience to answer my questions and explain the features and capabilities of Webgility was great. Extremely thankful for him and for what Webgility is helping us do to manage our multiple stores, and keep accounting tidy and clean.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

4 / 5 Share

June 1, 2023

We tried out six different Shopify to QuickBooks integrations and found each lacking needed features. In the end, we landed on Webgility Desktop. My only complaint is that I wish we could have used Webgility Online, but it doesn't support Shopify POS. Aside from having to set this up on a local computer, the software is probably the most flexible solution on the market, making it easy to conform to exactly how you want to run your accounting. And Prerit offers a very solid onboarding experience, taking to time to carefully go through all of our questions and make sure we have answers.

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

May 29, 2023

Thank yo for all the support! I learning a lot today! I have a great experience with Webgility! Thanks again!

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

May 23, 2023

Subscribed to webgility Shopify sync to Quickbooks Online & eBay. QBs worked well, tech support never got eBay sync to work. I cancelled and now they will not refund. Not happy. Test before you buy with these guys

Using app

15 days

Total reviews

1

Average rating

1.0

5 / 5 Share

May 19, 2023

Prerit is literally the best. More than willing to answer completely unrelated questions with absolute and exacting accuracy; he helped me solve a very difficult one-to-many SKU mapping problem not just in WG but in Quickbooks Desktop as well! Prerit is an absolute credit to this team.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 18, 2023

Set up took some time and was complext but Prerit was incredible to work with. greatly appreciated all the support from him during setup and believe webgility will be a powerful tool moving forward. thanks Prerit!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 10, 2023

Making the process easy, I was nervous about having to set it up myself, but the onboarding process was easy

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2023

Best Support and best software I currently using for sale Channels. Saved me a lot of time and headaches. The support team are better than Amazon, FB, and google! Their team members well trained well spoken and very educated on their software.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2023

Very straightforward system to use. I was very nervous going into this, and having the responsibility of setting it up for my company, but the team made it super easy to integrate.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 27, 2023

Prerit was wonderful! We quickly dissected all of my issues with integration and resolved them. I have a much clearer understanding of Webgility after the onboarding call. Thank you!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2023

I started this journey after a very bad experience with a competitor application. I have to say this has been night and day. The team Deep and Prerit have held my hand through this process. We were successful in getting my Shopify Stores connected to Webgility and Webgility connected to my QuickBooks. Any and all questions that I had they found an answer for! It is great the amount of personalization they are able to achieve. I look forward to using this application to streamline my order process, improve accuracy and provide more time for the more important things - Connecting with Customers.

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2023

We would recommend Webgility. It has allowed us to connect our Shopify and Amazon store fronts with QuickBooks. It will save us significant time by automating processes which we used to do manually. It should improve the accuracy of our books as well.

Using app

About 2 years

Total reviews

1

Average rating

5.0