EcoCart: Carbon Neutral Orders
Create a sustainable shopping experience your customers love
Rating
4.6
feedback
154
chart
#3,018
All reviews
Rating Breakdown
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Oct. 10, 2023
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
Sept. 11, 2023
Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.
April 17, 2023
Several of our apps and even our 3PL are having a hard time working with Eco Cart with the way it's setup, creating a new variation/sku each time an order is placed. EcoCart tried to help, but they cannot change the fundamental way they are setup. We are going to have to remove the app.
Feb. 27, 2023
We highly DISCOURAGE the use of Ecocart and will never recommend it again. We disabled the app from September 2021 after finding an alternate solution and confirming with the team that we wouldn't be charged moving forward. However, they began charging us again in January, explained that they had migrated to a newer version of their widget so it was automatically enabled on our store again; this was done WITHOUT ANY NOTICE. Furthermore, given that they have retired the offsets for donations collected, there won't be any refunds. We cannot trust a company that is not transparent with their updates or integrations and continues to charge without any warning even after we disabled it. Although we support carbon neutral delivery, there are many alternative, more trustworthy solutions available, and we do not recommend Ecocart.
Jan. 27, 2023
This app is easy to setup, easy to use and armed with strong support staff who reply quickly. Thanks!
Dec. 19, 2022
Great customer service easily installed once I reached out. I’m so happy to be able to have this app integrated!
Dec. 6, 2022
EcoCart is in support of a great cause, so I'm thankful that the app exists. I've also found the support team to be incredibly responsive and helpful, which is a huge plus.
Nov. 16, 2022
A must-have app! It has a nice modern look and a great support team, and overall, it's for a noble and very important cause. Very glad to have Eco-Cart on my store
Oct. 25, 2022
I really want to leave more stars as I like the app in general, but I have a few issues and someone needs to get back to me otherwise I will need to delete it.
Sept. 12, 2022
great customer support! lovely team who is there to help and follow up to make sure you are satisfied.
Aug. 30, 2022
I love this app!! It has so much diversity in the projects you can use along with such an awesome add-to-cart button. Get this app today!
Aug. 9, 2022
Really amazing app for offset CO2 and support great projects about sustainability!! The customer service is on another level, super kind and quickly to assist me with everything I need, I'm really really satisfied with this app, I couldn't recommend it more!!
July 17, 2022
We are pleased to be involved in projects that reduce carbon, support sustainable development and climate action. Thank you to the team for their help!
July 13, 2022
Really like this app! I really like the concept of this app and it's great to have EcoCart in my store! It looks really good! The support is also very very helpful. Austin was very kind, helpful, and attentive to solve my problem. Really great communication! Thank you, Austin!
July 8, 2022
Great app! Customer service was great and helped us try the add to cart option off vs on. Toggling it on had a much better participation rate with zero customer complaints. So we're happy to keep it there so our customers can offset the emissions from their orders.
June 25, 2022
I am very happy with this app overall! The widgets looks clean and modern compared to some apps i looked at. The support was off the hook! Austin was very attentive with amazing communication. Everything looks great on the website!
May 18, 2022
Austin from customer service was super helpful and helped me set EcoCart on my two expansion store and the app works perfectly, our customers are getting on board! Thank you.
May 17, 2022
The customer service from EcoCart is superb!! We had trouble with our set up since we sell our products by gram but EcoCart went above and beyond to fix this problem for us and even upgraded the appearance for us!! So excited to work with EcoCart for the environment!
April 27, 2022
The Ecocart team was really helpful with the set-up when we were having trouble with a few things, I highy recommend contacting them if you get stuck. This has been a great addition to our online stores, 80% of our customer base is already chosing to offset their carbon emissions with each purchase. Our only regret is not doing this sooner!