EComposer Landing Page Builder

Hi there, we are very sorry to hear about your experience. We take all feedback regarding our team’s professionalism and technical support extremely seriously. We would like to look into the details of your case to understand exactly what happened and ensure it is handled correctly. Kindly check your email from our support team so we can assist you as soon as possible. We are committed to providing a reliable service and would appreciate the chance to address your concerns directly. Best regards, Maria Customer Success Manager at EComposer

Hi there, we are sincerely sorry that our app and service have not met your expectations. We take reports of bugs very seriously, and we believe your issues are all sorted now. Our team is committed to supporting your business, and to ensure a smoother experience moving forward. Please reach out to our support anytime so we can prioritize your cases immediately. Best regards, Maria Customer Support Manager at EComposer

Hi there, We sincerely apologize for the initial frustration and the time it took to get this right. We're glad we were able to reconnect and fully restore your product pages to working order. Our team is here to ensure your stores remain stable, and we’ll continue to provide the dedicated support you need to avoid any further manual fixes. We appreciate your patience! Best regards, Maria Customer Success Manager at EComposer

Hi there, We’re really sorry for the concern this caused. Protecting user privacy is extremely important to us, and EComposer does not sell, scrape, or misuse merchant data. We’ve reached out privately to clarify and resolve this with you. Thank you for bringing this to our attention, it helps us improve. Best, Maria from EComposer

Hi there, We’re sorry for the frustration this caused you. To confirm, your full refund has already been issued and fully resolved, and there are no remaining charges on your account. The delay came from miscommunication around the Shopify billing process, not from an unwillingness to help. We take responsibility for this and are improving our support and refund handling to prevent similar situations. Thank you for your patience while this was sorted out. EComposer Team

Hi there, I'm Anna from EComposer Team. I hope you are doing well :) Thank you for taking the time to share your thoughts. We’re truly sorry to hear that EComposer didn’t meet your expectations. At EComposer, we always focus on the actual experience users have with our app, how easy it is to build pages, how stable everything runs, and how quickly our support team can help when something doesn’t feel right. Your feedback about the layout structure is very helpful, and we have shared it directly with our developer team. To explain a bit more, our developer team has already built a newer Flexbox-based system (sent you the preview via our chat support). We haven’t released it widely yet because we want to make sure the update is safe and smooth for every store. Even though the issues you reported earlier were resolved, we understand that your overall experience still wasn’t positive, and we truly appreciate you taking the time to tell us. If you’re open to it, we would be happy to review your store setup and find out what felt heavy or inconvenient on your side. Every bit of feedback helps us improve the app for all merchants. Thank you again, Anna - The EComposer Team

Hi there, Mia here from EComposer support team. I am so sorry to hear about your experience. We noticed you mentioned that the app is crashing repeatedly. I’ve checked your account and tested multiple pages in both the editor and the live view, and everything appears to be working normally on our end. Could you please give us a chance to look into this further? If you can share a screenshot or a short video of the issue, we’ll be able to investigate and help resolve it as quickly as possible. Looking forward to hearing from you soon!

Hi there, I'm Anna from the EComposer App Support Team. Thank you for your feedback, and we’re truly sorry to hear about your experience. We checked again and did not find any support request or chat from you, so unfortunately we didn’t have the chance to assist in time. Regarding the issue, the app cannot delete rows on its own. In most cases, this happens when the user is focusing on a specific row or element and accidentally presses the Delete key on the keyboard. And in case something is removed by mistake, EComposer does provide Undo/Redo buttons on the top-right of the page editor, which allow you to instantly revert recent changes. We truly want to understand what happened on your side. Could you please try reproducing the issue once more and share details with us? Our team is more than happy to investigate and help solve it completely. Thank you again for your time, and we hope to support you better moving forward. Best Regards, Anna

Hi there, I'm Anna from EComposer Team. We have got your 1-star review for the app. We are truly sorry to hear about your experience and appreciate you taking the time to share this feedback. However, we’d like to clarify that EComposer cannot interfere with the checkout process in any way. Due to Shopify’s strict platform restrictions, no third-party page builder app, including ours, has access or control over the checkout page or its behavior. In your case, we also noticed that after installing the app, no pages were created or published through EComposer, which means our app didn’t inject any active content or code into your storefront. Once uninstalled, all EComposer assets are automatically removed as well. It’s possible that another script, theme customization, or third-party app may have been responsible for the issue you experienced. If you’d like, we can help review your storefront setup to ensure everything is clean and running smoothly. Again, we sincerely apologize for the confusion and inconvenience, and we truly value your feedback as it helps us improve communication and transparency. Best Regards, The EComposer Team

Hi there, This is Maria - Customer Success Manager from EComposer. Thank you so much for your feedback! We truly appreciate you taking the time to share your experience. EComposer does support switching images when a customer selects different variants—this is a built-in feature that works with Shopify’s native variant system. However, the request in this case was to make the variant picker link to a completely different product via a custom URL, which is not how Shopify variants work by default and is currently not supported in EComposer. For now, we recommend looking for a specialize app regarding your request. That said, we completely understand your needs and hope we can offer more flexibility in the future. Your feedback is valuable and helps guide our roadmap. If there's anything else we can assist with, we're always here to help! Best regards, Maria

Hi there, This is Maria - Customer Support Manager from EComposer. I've checked your chat with our team & we’re truly sorry to hear that you encountered difficulties while publishing your page and that your previous content was not retrievable as expected when reopening the editor. We understand how frustrating that can be, and we sincerely apologize for the inconvenience this caused. In fact, EComposer currently offers several options to help users save their work and avoid data loss — including Export Current Layout, Auto Save with the Revision tab, Save to Histories, and Save to My Template. We will double test your case & make sure they're working properly. We noticed that you're currently building a landing page, and it appears that it’s still incomplete. Our team would be more than happy to assist you with both technical support and UX/UI advice to help you get the most out of EComposer. I hope to talk to you more — we’d truly appreciate the chance to support you further and hopefully turn your experience around. Best regards, Maria

Hello, I'm Maria, the Customer Success Manager from the EComposer app. First of all, I am sincerely sorry for any issue encountered. Since we didn't really understand your mentioned issue, we hope to hear more info from your. We’re still waiting for you to reinstall the app so we can assist you better. Additionally, we’d be happy to help you explore the app’s advanced features so you can make the most of its capabilities. Looking forward to your response! Best regards, Maria

Hi there, This is this is Maria - Customer success manager at EComposer. I'm so sorry to hear your experience regarding the app plan. it seems that you had been using the theme partner plan before and it was available for six months only. But no worries, we are happy to assist regarding the app plan. Kindly check our email for further help. Thank you so much, Maria

I am Maria - Customer service leader from ECompser app. I sincerely apologize for the frustration and inconvenience you experienced. We completely understand how upsetting it must be to lose your hard work. That's why we have the Revision (Auto Saved) feature. To clarify, EComposer does include an Auto-save feature that automatically saves your work as drafts every 5 minutes. However, the saved data is stored in the same browser where the editing took place. In some cases, if the browser cache is cleared or you switch devices, the saved data may not be available. Please help me check this detail guide: https://help.ecomposer.io/docs/pages-templates/advanced-features/revision/ We are always working to improve and ensure smoother experiences for our users. If you have any further concerns, feel free to reach out on livechat. We’re there to help! Warm regards, Maria Customer Support Team

Hi there, This is Eric from EComposer Support Dep. I sincerely apologize for the experience you've had with our support service. I totally relate when you had to wait sometimes for a resolution. But there is one thing I can be sure that we never refuse or ignore customers in any case. From the beginning until now, we always tried our best every time you reached out, even with complex customization. So your review may mislead others, I hope we can talk further to correct the situation and improve your experience next time. Kindly give us more chances to assist you building your website in a way that you are satisfied with. Best regards, Eric