SendWILL Popup Email Marketing
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Presented a problem to the live chat about the success status not showing for the user, and they send back a fake screenshot or a photo from another website showing the problem was solved! The text and buttons of the pop up were even differently configured. They did not even bother to check my website or settings. The problem of course was never solved. This is only to be used as a simple email submitting form, nothing more.
Hi there, Thank you for your feedback from August 2024. We are looking back through our historical support logs, and we are sincerely sorry for the experience you had. Regarding the "screenshot" issue: What you experienced was a failure in our support communication. At that time, our testing environment sometimes struggled to sync with live store themes in real-time, which might have led to the confusing images you received. However, we hear you—it felt unprofessional and dismissive, and for that, we offer our sincerest apologies. Since 2024, we have completely transformed SendWILL: Support Overhaul: We’ve replaced our old support workflows with a new, dedicated technical team. We now use live-session diagnostics to ensure we see exactly what you see on your website. From Simple Form to Full Suite: While we were indeed just a "simple email form" back then, we’ve since evolved into a comprehensive Email Marketing & Automation tool with robust success-status tracking. Infrastructure Update: The display bugs you encountered have been resolved in our major 2026 system update. We’ve learned a lot from early feedback like yours. While we realize we failed you then, we’ve worked tirelessly to ensure the SendWILL of today is a professional, transparent, and reliable partner for Shopify merchants. We wish you and your store continued success with whichever tools you’ve chosen to use! Best regards, The SendWILL Team
great app and free with great support in minutes
It is a very good software! The operation is simple, the step-by-step guide is very clear and convenient, I can preview the pop-up window effect in real time, and the interface of computer and cell phone can be displayed. Recommended for everyone to use.
App is easy to use, straight forward. Love all the options for side widgets etc. The style is clean and clear. Look forward to using the spin wheel option soon!
Great support and easy to use app!
Need one small change, and the representative on chat was very responsive and helpful. She had my issue resolved within just a few minutes!
This app has worked great for us! It is visually pleasing, the user flow works well, the setup is easy, and the customer support at EcomSend has been wonderful. Definitely recommend anyone that is deciding on a popup to give it a try.
Great service and popup builder :)
She was prompt and provided me with great answers to my questions. They were very helpful and useful for what I needed. Thanks.
So easy to use and great customer service
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