CWILL Popup Email Marketing

awesome team!

I just downloaded SendWill for my shop and it was very easy to set up. I had a question on how to find something in the settings, I contacted support and Tessa replied in just a few seconds. Thank you for the immediate help and support!!!

Best service, I was able to fix everything Tessa was super helpful!

Teresa assisted me and their service was great. Setting up my email marketing has been insanely easy!

Great support experience. I contacted the team to remove the SendWILL branding from our emails, and Duy handled it quickly and professionally. The process was simple, communication was clear, and the branding was removed exactly as requested. Very responsive and helpful support. Highly recommended.

Funciona perfecto y responden muy rápido en el equipo de soporte

I have used CWILL popups for about a year and mostly had a good experience, which is why this is disappointing to write. Two issues from the past week. First, a bug in the multilingual popup editor. Several fields (Resend link, Countdown text, Wrong email text, Change email link, and the button) would not save per language. Editing the Greek version overwrote the German one, and clearing a field auto-filled English instead of leaving it blank. I spent two days isolating this before contacting support, recorded a video, and supplied the exact replacement text for both languages. Support escalated it and promised an update within 24 to 48 hours. That update never came. Three days later I discovered on my own that it had been fixed. The fix happened quietly and nobody thought to tell the person who reported it. Second, the multilingual email automation. I saw that multilingual templates require Pro. Without upgrading, I built my own templates anyway and spent around ten hours on a Sunday writing welcome email content in twelve languages, plus all my test credits verifying it. Nothing worked, and only then did support confirm the feature is Pro-only. So I upgraded at $24.90, subscribed through the Hungarian version of my store, and received the email in German. Support later explained that language selection is based on the subscriber's IP location, not the storefront language they subscribed from. I have since confirmed this with a VPN, so the feature does work as designed. But the design is wrong for cross-border stores. I ship across the EU and a large share of my customers are people living outside their own language area. A Hungarian in Germany, a Greek in Berlin. When someone deliberately switches my store to Hungarian, that is an explicit choice, and it should outrank a guess based on IP. This behaviour is not documented anywhere before you pay. The support agents were polite and responsive. The problem is the product decisions and the follow-through.

Although it would be nice to have pop up spin wheel for specific collections the app works just as it should and has generated record sales for my store. Customer service is quick to help if you have any questions. Love it 10/10 would recommend!

It was fast and done correctly, which was very refreshing and reassuring.

communicative and helpful

Muy buena y buen servicio técnico

Mia was lovely and helpful

amazing support, thank you

Great app to capture email and get them to purchase after leaving!

Very helpful!!