Cleverific: Order Editing
Cleverific: Shopify Order Editing, Customer Self-Serve Edits
Rating
4.6
feedback
308
chart
#1,497
All reviews
Rating Breakdown
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April 14, 2018
Just started using the new Payment Requests feature and it greatly simplifies the process for upgrading orders that require additional money to be collected from the customer. Nice work Cleverific! ***************************** This app is essential for providing customer service. We use it to process phone orders and exchanges. We also use it to make changes to orders for shipping changes or for when customers want to pick up locally. Great app! Well worth the $$.
Aug. 13, 2016
It's great! This app makes my life easy. I couldn't run my business without it. Every type of business has it's own special needs, and Edit Order addresses that. Drew in support has been a great help anytime I've had questions.
April 8, 2016
tested... really not very functional. Makes it awfully confusing. And this could be issue with shopify vs with app developer. All edited orders get duplicated. And all things about that order get duplicated, including status, payment, archive, etc. Editing an archived order results in, another archived order. And no way to change shipping status or archive.
March 29, 2016
The app caused more problems than it solved. Rather than editing an order, it actually created an additional order. Both orders wind up in the shipping que which just creates an opportunity to screw up...especially since they are not consecutive orders. In addition to this headache, both orders show up in your daily revenue even though the original order was refunded. It totally screws up accounting. Do not install!!
Jan. 20, 2016
Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend - Philipp, Co-Founder at www.FYF.io
Sept. 2, 2015
I read several reviews about the developers abandoning the app, but it seems that it has been bought by another group now. I have been in touch with them, about starting to use the app with our store, and I have to give them a 5 for great customer service. Very helpful prompt replies to emails, and willingness to consider the unique needs of my store as they continue to develop and improve the app.
July 22, 2015
DO NOT INSTALL -- the developers have abandoned this app and support emails are bouncing back. Shopify needs to remove this from the app store immediately.
June 12, 2015
Works great WHEN IT WORKS. Looking to see what we can find in the way of alternatives because we are beginning to question its reliability. Its currently (and it has done this a couple of times the last few months) not loaded at all. And customer support is IMPOSSIBLE to get a hold of.
June 12, 2015
Was awesome while working .... for no reason it has stopped working and the page won't load. Previous emails on another issue have gone unanswered.
June 3, 2015
Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss. Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!
May 26, 2015
Edit Order is an amazing app. Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform. It makes it possible to process phone orders for existing customers and exchange products for sizes or styles easily. Support is great and they are always up for suggestions on new features.
May 19, 2015
This app was working great! But now is broke and no answer from support - looks like from the reviews that I'm not the only one.
May 12, 2015
I had to delete this app also! It was working, now it is not! No valid support obvious.
Sept. 15, 2015
Thoroughly recommend. This app is an essential for us to run our business and it now works for us. There are still a lot of improvements we would like but the good news is that communications with the new owners don't go into a black hole. They are very responsive and inspire confidence that they are listening and really care about their customers. A refreshing change!
April 24, 2015
UPDATE: A few days after I wrote the below review, Mike from Edit Order (new management) contacted me and sorted everything out. He quickly responded to all my emails and questions and even added some new functionality which helps us speed up the manual order process. Very happy with how this app works now. --------------------- We're not even able to access this app anymore, even when we approve the charge of $19/month. No reply from the support desk. This was once a great app at a very reasonable price and it's a shame that all the hard work Ryan (previous owner) put in has gone to waste. We will be looking elsewhere to create custom orders.
April 20, 2015
Have never had success with this app. The math never ends up right. Just opening an order to edit and it will say the customer owes some random amount... like 0.27 still due or silly numbers like that. I have had it installed for over a year but now that they want to charge for an app that doesn't work, time to uninstall.
April 19, 2015
We have used this app and it is a very basic edit order application that did what it stated. It was free and we would use it a couple of times a months on average. But now they are charging $19/month which in my opinion is a rip off. So we deleted it.
April 23, 2015
There is a change in management for this app and there is no communication ever since this app has been bought out by new management. Now, the new management has become greedy and started charging the basic stores as well a monthly fee of 19$. Sorry! I am un-installing this app as I will not pay so much monthly. Watch out for that May 3rd date as you will be charged from that date and it is no longer FREE. UPDATE : Even when you approve the charge, this app is not working as it is unable to confirm the payment like others said. I had to use it for a couple of days until the trial period is over to fix a few things. In any case, I found Stitch labs app which costs a little more but it helps through inventory and does everything Edit order does and more.. Check it out. I am pretty thrilled to be testing it.
April 7, 2015
The app is a nice idea, but AWFUL. Especially if you use other apps. I use a shipping app to ship all my packages in. When you edit an order, it duplicates the order versus editing it. I was sending out duplicate packages to people due to the way this app works. It does what it's supposed to do, but it will mess you up if you use shipping apps! ALSO, this WILL skew your revenue and daily revenue. Since it creates a new order once you edit, Shopify reads it as a new order. Not worth paying for.