Cleverific: Order Editing

March 12, 2015

This app used to be great, but now it will not allow me to uncancel an order anymore. I've emailed support five times with ZERO response in three weeks time. For something I am PAYING for, that is terrible customer service. VERY unhappy and will be canceling my app.

March 4, 2015

I used this app when it was free, and thought it was great because it's a feature that SHOPIFY SHOULD ALREADY HAVE. Now, the app is no longer free and requires a $19/mth payment which is plain robbery. This app is great but it is no way at all worth a recurring cost of $19 per month. It should rather be a one-time paid app for about $40.

Feb. 21, 2015

Had this App for about 6 months, used it probably 3 times, just for address updates, now they want 19 bucks, man this app aint worth 19 bucks not in this life or the next...sorry but i wont be using it

Feb. 13, 2015

Five stars are definitely less for this app, sometimes we need to throw in extra discount for a customer, so we just edit the order and reduce the price as orders are cash on delivery. Secondly we also take manual order via WhatsApp, this app let us create orders on Shopify after we add customers manually.

Feb. 12, 2015

This app is awesome. It addresses changes to orders after placed, exchange orders and returns. We uses to adjust our inventory manually which was very inconvenient. This solves so many problems and we are able to print mass invoices at one time with a custom look that is extremely easy to setup. I rarely write reviews, but this app deserves it. In addition, support has contacted us twice just to check in and make sure things are running smoothly. A+ all around.

Feb. 11, 2015

We use this app everyday and have come to rely on it as an integral part of our business. Shopify has been missing one extremely important piece to their e-commerce solution and that has been a way for merchants to edit orders. Edit Order has been a blessing to us as it makes this not only possible, but simple and efficient.

Feb. 11, 2015

I have only used Edit Order for the past week and already I see benefit. I have a lot of phone orders and Shopify does not provide a way to do that.

Feb. 11, 2015

Could not run my store without this app!

April 28, 2015

Great! This app addressed our issue with phone orders. Before we discovered it, we had to adjust our inventory manually which was very inconvenient. Now we can enter orders of customers who prefer to order via the phone and maintain an up-to-date inventory.

Feb. 10, 2015

Been using the app occasionally for several months now. Went to edit an order today and they suddenly want $19 a month???? I don't use it enough to justify that type of cost and quite frankly - though the app adds additional functionality - it is not full featured enough to justify that kind of price for a casual user. Guess I'll be looking for a replacement and I think I've found one that is less than half the price of this one. I'm testing it now.

Feb. 10, 2015

Very, very handy app. For features that should actually be built in but nonetheless they aren't. Excellent tech support (on the weekend) which is good for a entrepreneur running more than one business. Used minimum of my time and did most of the heavy lifting in the background then got back to me by email. Therefore I could review at MY convenience, unlike many support services (Microsoft?!) - thanks Mike

Feb. 10, 2015

Awesome app, it does exactly what it promises, quick and easy way to modify your orders! thank you

Feb. 10, 2015

The Edit Order app is essential to our store. We would be in big trouble without it. The recent improvements in this app make it even better. We have about 2000 products in our store and the new version of the app loads very quickly. The features keep getting better and better. And the last time I needed support, the response was fantastic. Keep up the good work, devs! I highly recommend this app.

Feb. 10, 2015

This is a very, very handy and well made app. We don't use every day but it's a lifesaver when someone changes their order or requires a custom line item. Andrew Moorey, Co-Founder Elua, a Global Hydration Company "Better Water, Better Life!" www.elua.com

Feb. 10, 2015

Great App! We use it almost everyday. Great option for when you need to add a custom item or when customer's call in to make a change to their order. Thank you for adding the custom product feature!

Feb. 10, 2015

The app always works well when I need to use it. It's a handy tool to have when a customer needs to make a change on an order.

Feb. 10, 2015

Awesome App. Does everything I need it to do and is always improving.

Feb. 10, 2015

We can't live without Edit Order. With the amount of exchanges we handle its the only way we can edit a customers order.

Dec. 7, 2017

This is app is critical to our business. I use it several times per week. We are constantly receiving emails from customers that they need to change a size, or color, or style, or combine shipping, etc. etc. Without this app, I would have to cancel their order and rely on the customer to place a new order. A percentage of these situations would always result in a lost sale, but not anymore. We also offer an option for a customer to send us their measurements & then we will determine their correct size. In this instance the customer checks out with a generic SKU (Style/Color/MeasureForSize). This app allows me to enter the size that we determine for the customer and select the correct SKU in order to keep our inventory in balance. The app also helps me keep track of returns/exchanges. I'm surprised that Shopify doesn't have this built into their product for everyone to use. It seems like a no-brainer home run. I wish that it worked with my Shopify POS + I wish their was an option to send the customer a bill to capture additional funds when an 'edit order' results in an additional charge. (ex: a customer decides to change their order for a less expensive style to a more expensive style). As far as I know the app only allows you to issue refunds, and not request additional funds. *Update after more than 2 years of using this plugin, I still rely on it multiple times per week. -Edit Order now offers the functionality to request additional funds from a customer. This is an terrific enhancement. Thank you! -I would still like to see the Edit Order functionality built into the POS software.

April 19, 2015

UPDATE - Change in management, change in support, and now charging basic stores the $19 fee? I'm out. This app is a lifesaver and time reducer. We sell on several channels and manually enter orders often. This app makes it easy. We had a recent problem with the sync, first real issue, and it was resolved through live chat in minutes. The app is also constantly improving with each update.