Cleverific Order Editing

March 28, 2018

Great app, and rolling out new functionality too. And responsive service. Highly recommend.

March 27, 2018

We wouldn't use Shopify if not for this app. As you know, Shopify doesn't allow you to change completed orders due to liability concerns, but Edit Order is the next best thing. Though it's more of a work around than anything else, it works seamlessly enough to where your customers wouldn't know the difference if your order was changed after the fact. Give yourself a little bit of time to get a feel of the mechanics of the app, and be sure to test the app out a lot on dummy accounts before going live with it. I recommend taking their tutorials and walkthroughs just so you have a better idea of what to expect from the app.

March 27, 2018

Very friendly and professional team, had a problem with taxes and they fixed it real quick! App satisfied all our needs in a clean and easy to follow UI.

March 27, 2018

Just the tool I needed! This is a MUST HAVE for every Shopify store. I tried every edit order tool and none of them compared to this one. Here is the most important thing...support. Andrew and crew are there like they are part of your team. Amazing response time and they don't make excuses, they make solutions happen. Please come work on my team!

March 16, 2018

Great app, great staff. Andrew is awesome!

March 14, 2018

Andrew and the Cleverific team has been very responsive to our needs. Would definitely recommend this app.

March 12, 2018

Great app - we use it all the time! It's a lifesaver when it comes to fixing pricing discrepancies, last minute changes, and customer errors. The Edit Order team are also super helpful and are always very quick to respond to any inquires.

March 7, 2018

Good, solid app which is intuitive to use. When an order is edited a new order is created and the old order cancelled which makes things clear. Fantastic support also. Highly recommended!

March 6, 2018

Love this app! We sell healthy prepared meals and sometimes customers need to change their order after it's placed--either they need to add an item, remove and item, or both. Edit Order allows us to easily assist customers and get them exactly what they want without having to completely delete and refund the initial order and have the customer place an entirely new order, or rely on two separate order numbers/invoices (which can be a nightmare for streamlined distribution). I highly recommend this app to any business that needs to edit orders/invoices in Shopify!

July 21, 2018

Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.

Feb. 27, 2018

This is a great app! Def an essential to bring up the customer experience!

Feb. 27, 2018

Amazing app, saves a hell of a lot of time!! Works great, support is actually very helpful and support guys know everything. Super happy business owner - thank you guys!

Feb. 23, 2018

Edit order solve a huge challenge with Shopify around something that sounds silly: editing an order after it has been completed by a customer. Customer's make mistakes on products they give to other people all the time, and our team is constantly tweaking orders before they can be fulfilled. Cleverific's team has been super responsive to any issues we've run into and are constantly looking to improve. Really glad we chose this platform.

Feb. 20, 2018

Edit Order fills in a glaring Shopify omission: The ability to edit orders. Customers are bound to select multiple items one size and accidentally add one with a different size. (My former shop would flag such discrepancies in the checkout window.) Edit Order does not flag discrepancies but it does allow you to contact a grateful customer and change line items on their invoice. Refunds and requests for additional funds are seamless handled through the Shopify interface. Customer service has been excellent. ---- My only complaints have nothing to do with the app, but rather how Shopify maintains its audit trail. Edits require the original order to be canceled and a new one created. Cleverific makes this process as transparent as possible; it can even adjust inventory. The issue is that Shopify includes multiple sales in the customer history following an edit. If you edit a variant description without even touching the price on a $50 order, customer history will indicate 2 orders totaling $100 have been made. Need to make another edit? Now the customer has placed 3 orders totaling $150.

Feb. 14, 2018

Edit Order has been super helpful. Adding this App has given us so much more flexibility to manage orders. Matt Groove Rings

Feb. 2, 2018

Shopify is a great product by itself, but I needed to collect 1/2 now and 1/2 later for payments. We here at leathershowroom.com needed to correct an order if the customer changed their mind and wanted a different color leather. All of theirs changes are now possible with Cleverific. As an added bonus you can call and talk to a real person when you need to (Andrew was very hel[pful). Great customer service and quick response. Cleverific would get more then 5 stars if I could add some. Heck I bet they can do that also. Mike LeatherShowroom.com

Feb. 2, 2018

The app does exactly what it should and also allows you to add product discounts, cart discount, line item properties and more. In the instances I have to asked for some help the question was answered in a matter of minutes.

Jan. 30, 2018

Please do not use this app to edit POS sales. The coding is only set up for online. I also believe that it has not been fully tested. I lost a large amount of money because it decided to remove the tax from an edited order. I still will have to pay the tax to the state and Shopify has no way of resending the actions caused by this app. Therefore the taxes I collected had been removed and I still the taxes. The only reason I am giving this a 2 is because someone did respond, but basically the answer was sorry. Therefore I am out double the amount :(

April 12, 2018

Edit Order has made customer requests much easier. Easy to use and very responsive support team when we had some questions. We can't recommend it enough!

Jan. 20, 2018

Relatively early days for us using this app but it's working beautifully for our needs thus far (with really no change to default settings) and I REALLY appreciate it. We have a very maintenance-intensive customer base, with frequent phone calls for order modifications, so having something like this was quite necessary. I was surprised and pleased to find how seamlessly it works with ShipStation! First order I edited, I checked to see and yes, the original disappeared and the new order appeared in ShipStation pretty much immediately. - From the spot checking I have done, it's doing great with inventory adjustments. That's crucial for us as we have very closely managed stock due to chronic industry shortages. - I have not used their support much at all but when I first downloaded it and was looking for a feature that was in beta if I remember right, they were very kind about immediately activating it for me so that I could get started. I will probably post more when we've used it for awhile and have done more staff training on it.