Cleverific: Order Editing

March 8, 2018

We are constantly doing custom developments for our store we've had since 2010. We sell not only B2C but B2B and were looking for a Shopify App to use in our new Shopify store to Asia that would allow us to adapt to their shopping needs and customs. Edit Order is an excellent tool which has allowed us to, out of the box, solve many of the issues we were facing. It is a simple solution which allows you to edit existing orders in any way you want. The way this is handled is clean, bug-free and intuitive. We also needed help with one small added feature and the developer of the app was flexible, kind and fast in helping us get this done. If you need to edit your orders for any reason after the customer has placed it, this is the app for you!

March 7, 2018

Good, solid app which is intuitive to use. When an order is edited a new order is created and the old order cancelled which makes things clear. Fantastic support also. Highly recommended!

March 6, 2018

Very professional way to send payment requests / invoices. Really great support team, they were able to get back to my requests within just a couple hours.

March 6, 2018

Love this app! We sell healthy prepared meals and sometimes customers need to change their order after it's placed--either they need to add an item, remove and item, or both. Edit Order allows us to easily assist customers and get them exactly what they want without having to completely delete and refund the initial order and have the customer place an entirely new order, or rely on two separate order numbers/invoices (which can be a nightmare for streamlined distribution). I highly recommend this app to any business that needs to edit orders/invoices in Shopify!

July 21, 2018

Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.

March 2, 2018

Great App! This saved us time and money from canceling and creating new orders in Shopify. I would recommend this app for any store. It is easy to use and the support is great!

Feb. 27, 2018

This is a great app! Def an essential to bring up the customer experience!

Feb. 27, 2018

Amazing app, saves a hell of a lot of time!! Works great, support is actually very helpful and support guys know everything. Super happy business owner - thank you guys!

Feb. 23, 2018

Edit order solve a huge challenge with Shopify around something that sounds silly: editing an order after it has been completed by a customer. Customer's make mistakes on products they give to other people all the time, and our team is constantly tweaking orders before they can be fulfilled. Cleverific's team has been super responsive to any issues we've run into and are constantly looking to improve. Really glad we chose this platform.

Feb. 22, 2018

Solves a huge problem in the Shopify platform (not being able to edit orders) and does it easily and affordably. The app has lots of options but is still straightforward and easy to use. They even just added to ability to collect additional money from a customer if they want to add something to their order.

Feb. 21, 2018

I am blown away that Shopify does not have this functionality. Edit Order by Cleverific is exactly what you need if you take orders on your site and need to change/edit them in any way. Thank you!!!!!

Feb. 20, 2018

Edit Order fills in a glaring Shopify omission: The ability to edit orders. Customers are bound to select multiple items one size and accidentally add one with a different size. (My former shop would flag such discrepancies in the checkout window.) Edit Order does not flag discrepancies but it does allow you to contact a grateful customer and change line items on their invoice. Refunds and requests for additional funds are seamless handled through the Shopify interface. Customer service has been excellent. ---- My only complaints have nothing to do with the app, but rather how Shopify maintains its audit trail. Edits require the original order to be canceled and a new one created. Cleverific makes this process as transparent as possible; it can even adjust inventory. The issue is that Shopify includes multiple sales in the customer history following an edit. If you edit a variant description without even touching the price on a $50 order, customer history will indicate 2 orders totaling $100 have been made. Need to make another edit? Now the customer has placed 3 orders totaling $150.

Feb. 14, 2018

Edit Order has been super helpful. Adding this App has given us so much more flexibility to manage orders. Matt Groove Rings

Feb. 2, 2018

Shopify is a great product by itself, but I needed to collect 1/2 now and 1/2 later for payments. We here at leathershowroom.com needed to correct an order if the customer changed their mind and wanted a different color leather. All of theirs changes are now possible with Cleverific. As an added bonus you can call and talk to a real person when you need to (Andrew was very hel[pful). Great customer service and quick response. Cleverific would get more then 5 stars if I could add some. Heck I bet they can do that also. Mike LeatherShowroom.com

Feb. 2, 2018

The app does exactly what it should and also allows you to add product discounts, cart discount, line item properties and more. In the instances I have to asked for some help the question was answered in a matter of minutes.

Jan. 30, 2018

Please do not use this app to edit POS sales. The coding is only set up for online. I also believe that it has not been fully tested. I lost a large amount of money because it decided to remove the tax from an edited order. I still will have to pay the tax to the state and Shopify has no way of resending the actions caused by this app. Therefore the taxes I collected had been removed and I still the taxes. The only reason I am giving this a 2 is because someone did respond, but basically the answer was sorry. Therefore I am out double the amount :(

April 12, 2018

Edit Order has made customer requests much easier. Easy to use and very responsive support team when we had some questions. We can't recommend it enough!

Jan. 20, 2018

Relatively early days for us using this app but it's working beautifully for our needs thus far (with really no change to default settings) and I REALLY appreciate it. We have a very maintenance-intensive customer base, with frequent phone calls for order modifications, so having something like this was quite necessary. I was surprised and pleased to find how seamlessly it works with ShipStation! First order I edited, I checked to see and yes, the original disappeared and the new order appeared in ShipStation pretty much immediately. - From the spot checking I have done, it's doing great with inventory adjustments. That's crucial for us as we have very closely managed stock due to chronic industry shortages. - I have not used their support much at all but when I first downloaded it and was looking for a feature that was in beta if I remember right, they were very kind about immediately activating it for me so that I could get started. I will probably post more when we've used it for awhile and have done more staff training on it.

Jan. 17, 2018

The customer support for this app has been quick, responsive, and friendly. We've learned a few things the hard way in regards to how the app impacts our accounting and shipping: - Even though it's nice to have order numbers preserved with a suffix, we had to turn that function OFF because the order number with suffix was not getting passed to our fulfillment program or our data reporting app. It was sending a different order number that was not showing up in the Shopify admin. This was creating a confusing mess that was time consuming to parse out. SOLUTION = Uncheck that setting. The canceled and new order won't be related by order number, but now we just write a note in the new order note to link the new order number back to the old order number. - The default setting in the app is to preserve the timestamp of the original order on the new order so the canceled and new order will show up together in the order feed. Again, this seemed like a great feature, but we also had to turn that function OFF because Shopify was using the timestamp date for monthly financial reports, while our data reporting app was using the actual date of creation for the new order. This created problems on the accounting side if an order was created in one month, but edited in a different month. SOLUTION = uncheck that setting as well. I'm still giving 5 stars because if you have the settings right for your needs, the app works really well and helps provide flexibility that we wouldn't have otherwise. Plus, the support has been amazing and they've even made some changes based on our requests.

Jan. 14, 2018

Really helpful app. Reliable and saves a lot of time.