Orderly Emails ‑ Templates App

Woke up this morning to having all of my collections deleted by this app as well as my main menu being deleted. No recovery by the looks of things and no idea this was going to happen. Gutted to say the least

Deleted all of the shops collections. Don't trust this reckless vendor

We have been long‑term customers of Orderly Emails, but an incident on Monday at approximately 00:30am caused severe and immediate damage to our business. We tried to provide the company the opportunity to make it right by their mistake; however, sadly we had no choice by their poor handling to write this review. Due to a bug in the Orderly Emails app, our collections were deleted, which caused our entire website to stop displaying products to customers. As a result, we experienced zero sales, suffered significant revenue loss, and were forced to urgently hire a Shopify expert at our own expense just to get our store operational again. According to Orderly Emails’ own support team, the incident occurred because a bug in their app unintentionally deleted collections. This was verified in the Shopify store logs. These deletions were executed as “valid API calls,” meaning there were no error logs, no rollback mechanism, and no record of what was deleted. They confirmed they have no copy of our data, are unable to restore anything, and that recovery depended entirely on us and they were not willing to help. The communication and incident response were completely unacceptable. Customers reported the issue to our support team and when we made contact with this developers live chat, they already knew of the incident and said they notified Shopify but didn't think it was important to notify their own customers via email. We received no proactive email notification when the incident occurred. The only public acknowledgment appeared approximately 15 hours later in the form of a small banner within their chat widget, which many merchants would never notice. During this time, we were left chasing support while our store was broken and actively losing revenue. Despite the severity of the incident, there was no direct outreach, no remediation plan, and no clear ownership taken. In terms of accountability and leadership, we requested a video call with the founder and CEO, who according to their own advice is also responsible for coding decisions. This request was declined, with the explanation that they only offer email support. For an incident that took down live stores, deleted merchant data, and cost businesses real money, this response demonstrates a complete lack of accountability. Despite a confirmed bug on their side, proven financial losses, and emergency costs incurred to fix their mistake, Orderly Emails refused to discuss compensation of any kind. There are also serious concerns about development and testing practices. In the company’s own blog, the founder mentions using AI tools (such as Cursor AI) for coding. This raises an unavoidable and serious question: was this destructive code properly reviewed, tested, and safeguarded before being executed on live merchant stores? If an app can delete core store data, lacks an audit trail, has no rollback mechanism, and pushes untested cleanup processes to production, it should not be trusted with live commerce infrastructure. This was not a minor bug. It was a business‑crippling incident, handled with poor communication, no recovery tools, no accountability, no compensation, and no leadership involvement. If your store relies on collections, products, or uptime, think very carefully before installing this app. When something goes wrong, you are entirely on your own.

this app mess up our store and delete all our collection.

App accessed our products and collections. I woke up to find my website in disarray as this app wiped out all our collections. No email notification, nothing. I had to email and ask and get this standard response. This is a huge breach of trust and security. I will be deleting this app and do not recommend.

The app deleted collections from my website without any notice or reasoning. This is not something an app like this should be doing. I reached out to support and have not heard anything. Extremely upset.

Deleted all of our collections. Bad app.

This app deleted over 25 important collections from my store which deleted all links and images from our homepage. Shopify confirms in the activity log that it was this app that deleted. Do not install this app and I recommend everyone to delete it immediately and report to Shopify.

The app deleted all of our collections without warning or authorization. Support has not responded to our messages. This has caused significant damage to our sales and reputation, and we are still awaiting a response.

This app caused serious, real damage to our business, and based on what we’re seeing, we are far from the only ones. A giant "bug" in their system triggered a bulk deletion of collections across our store. This wasn’t a small glitch or a minor display issue. It removed our entire collection structure in a single automated action. Why that matters, here’s the reality: Collections are not just “organization” in Shopify. They power: site navigation product discovery landing pages paid ads QR code campaigns email flows internal linking across the entire site When those disappear, it breaks everything downstream. For us, this has impacted: our website structure active landing pages QR codes we’ve distributed at live events campaigns currently running ads SEO promos overall customer experience And we’re still uncovering the full extent. What’s even more concerning is this: They’ve now confirmed this was caused by a bug on their end, and that it affected many stores. But there was: no warning no safeguard no rollback and no proactive communication This is not just a bug. This is a failure in how destructive actions are handled. Even more alarming: they’ve stated their system does not properly log successful API actions like deletions, meaning they can’t even tell merchants exactly what was removed. That’s a serious design flaw. If you are using this app, you need to understand the level of access it has and the potential risk. This wasn’t a user mistake. This was an automated process that went wrong and caused widespread damage. We’re now spending significant time, money and resources rebuilding and repairing what was lost.

This app deleted collections on our stores. Unacceptable without any backup or recovery.

This app deleted a majority of our collections. We noticed this issue 03/29/26 and contacted Shopify Help Center for assistance because we had no clue why our collections were missing. Shopify stated it is a "known issue involving the Orderly Emails app, which has caused collections to be unexpectedly removed." From our activity log we can see they went through and deleted it as well. It is incredibly unprofessional that this company has not emailed its customers to notify them of this issue once they were made aware of it. Why does an email printing application even have permission to access our collections, let alone, delete them?

This app DELETED half the collections on our website and they have offered no solutions. We lost so many sales. Simply unbelievable.

Why does an email template system need access to delete collections?! I understand this was an honest mistake, but its inexcusable. 17 of our MAIN collections deleted overnight. Lost sales and a ton of work to fix this now.

Started deleting collections on its own! DO NOT USE WILL RUIN YOUR STORE

CATASTROPHIC DATA LOSS. DO NOT INSTALL. A rogue update from this app permanently deleted over 20 of our active collections and wiped out months of specialized, multi-lingual SEO infrastructure across 7 international markets. Instead of providing a fix, their leadership hid behind canned PR scripts, lied about recovery efforts, and ultimately told us to manually rebuild the destroyed data ourselves. Grossly negligent and completely unsafe for any serious Shopify merchant.

Your app went rogue yesterday 29.03.2026! I started deleting a number of collections in my shop damaging my business? How the F is this possible?

This app deleted collections on my store and made me lose sales (automatic collections, ads, all deleted) and valuable time. DO NOT use this app. They dont know what they are doing and the app has too many permissions on your store

This app went rogue at midnight last night and deleted ALL the collections from my store. The developers were aware of the issue and did NOT communicate to customers. I had to chase the issue myself through Shopify support who checked the logs. There is NO RECOVERY. I have to now manually rekey all my store collections and menu structure manually. This has cost me thousands.