Orderly Emails ‑ Templates App

The hate they're getting is absolutely deserved. You're telling me they deleted collections on March 29th and didn't even bother to email me about it? Why am I first hearing about this from an automated Shopify email on April 2nd? Why does an EMAIL TEMPLATE APP need permissions to create/delete collections in the first place??? This is gross negligence, end of story.

I had an extremely frustrating and damaging experience with the Ordely Email app for Shopify. After installing and using the app, it unexpectedly deleted all the categories from my store. This wasn’t a minor inconvenience, it completely disrupted my site structure, affected navigation, and created a terrible experience for my customers. Rebuilding everything took hours of work and unnecessary stress. I strongly advise anyone considering this app to think twice. No tool should have the ability to cause this level of damage without proper protections in place.

I had an issue and someone was able to chat with me about it to solve it straight away! So glad to have found an app that allows me to really edit my confirmation email this easily. Thanks!

OrderlyEmails broke the one rule every Shopify app should follow: do not mess with live store data unless absolutely necessary. A bug in their update deleted our collections, cost us revenue, and left us rebuilding a huge part of our store by hand because Shopify could not restore what was lost. For an email template app, that is honestly absurd. We can’t recommend it after this.

Deleted Most of my collections and has caused me a lot of pain.

These reckless developers obliterated years of work, deleted massive amounts of our data and were like "Welp! Good luck! Maybe you can use the wayback machine!" Shopify needs to hold them accountable, blacklist them from the platform, and insist on financial compensation for all of the users that they victimized.

This app caused widespread and significant damage to many Shopify stores by deleting collections without warning. For those affected, this is not a minor inconvenience - it has fundamentally disrupted site structure, navigation, and product visibility. In our case, the impact has been severe enough that the website now requires taking offline while we rebuild collections, reconfigure navigation, and restore the overall layout. This is both time-consuming, and costly. The issue has been described as a “bug,” but the scale of the damage goes far beyond what most store owners would consider an acceptable technical fault. Collections are a core part of any Shopify store, and their removal has knock-on effects across the entire customer experience - including visibility on search engines like Google. An apology email is not sufficient in situations like this. The response does not reflect the seriousness of the disruption caused, nor the level of responsibility owed to businesses relying on this app. Store owners place trust in apps to support their operations - not to compromise them. Unfortunately, this experience has significantly undermined that trust. It's quite unbelievable that Shopify hasn't yet severed their partnership with the developer - both their apps are still available in the app store. Where is the accountability? Shopify are still billing as usual and ignoring store owners. If people needed yet another excuse to find an alternative to Shopify, then this is the very thing!!!

«OrderlyEmails are writing to inform you of an incident that occurred on March 29, 2026 involving our Orderly Emails app which affected a subset of users. A bug in an Orderly Emails update caused some Shopify stores Collections to be incorrectly deleted. The update was intended to clean up duplicate collections created by our app, but due to the bug it affected other collections as well». -------- The app PERMANENTLY deleted a huge amount of our collection without the possibility to recover any of these. We had to invest many hours of work, and also hire an developer to fix this issue. We asked for a compensation for the hours and cost related to this incident and got this: «We understand the seriousness of this incident and the impact it has had on your business. We are deeply sorry for the disruption and loss it has caused. We have already implemented safeguards to ensure this cannot happen again. However, right now we are unable to discuss any kind of compensation.» I understand it might be a huge cost as it affects many of their customers, but giving those whom were affected a discount for X time to cover their cost is the least they could do.

The app randomly deleted 40+ of our collections during a technical update. They did not inform us immediately, we found out the next day when entire collections were missing from our online store. The developers were not able to restore deleted collections and we had to manually rebuild them. We also had to keep the online store closed during this time. If you are installing this app, please pay attention to what you are giving them access to edit and view.

AVOID AT ALL COSTS!!! This app which we weren't even using anymore has wiped out every single one of our smart collections, the SEO damage from this could be shocking, they should be removed from the app store for such a breach

On 29th March, Orderly emails broke my website completely. Dozens of collections disappeared. Many of these were part of the Main Menu - so the navigation broke as well. The number of hours that this will take to figure out the issues is enormous. It is always a risk giving store access to apps. But I never expected this level of irresponsibility. How could this have happened without human involvement? This is absolutely inexcusable because as a business we depend on tech providers to ensure that their work is impeccable. This is simply inexcusable. I hope Shopify will remove them from the app store so that no one else suffers this way in the future.

Sank my sales overnight by deleting my top collections.

This app DELETED MOST OF MY PRODUCTS AND COLLECTIONS on my website. I'm missing out on thousands of dollars in orders. DO NOT DOWNLOAD.

Years of work vanish overnight. They should be hold accountable or a law firm should start a class action. This is unacceptable they cost hundred thousands in dommage if not millions

Your app deleted all of our collections ...and you clearly know about this because others have left reviews below and yet you said nothing??? I had to discover it on my own after two days of running paid traffic to a broken website and you didn't think to maybe get ahead of this? Seriously, F you. Let me guess... you started using AI to do your coding?

We experienced the same issue. More than 60 collections were deleted across several of our stores, and it will take days to rebuild everything. What is particularly concerning is how an email app, which otherwise performs well in its core function, has the ability to delete critical store data. This should simply not be possible.... Will need compenstation for this.

App caused significant damage to our business overnight with no warning. Developer never reached out (and still hasn't) with any information. We understand that glitches happen, but not communicating is completely unacceptable.

This app messed up our store. They deleted over a HUNDRED collections without permission or warning whatsoever! This messed up our loyalty app, links, categorisation etc and there is no way to recover these deleted collections other than to manually set them up again one by one, product by product! We demand an explanation, apology and a resolution for this ASAP.

DO NOT INSTALL. Just like everyone else, this app deleted majority of our collections with barely an apology. How an email template app has the ability to delete an entire stores collections is beyond me... Absolutely will be removing this app

THEY DELETED ALL OUR COLLECTIONS!!!!!