Amazon Importer ‑ EniMoh
Amazon Importer - Shopify App - Enimoh
Rating
4.4
feedback
64
chart
#2,816
All reviews
Rating Breakdown
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Sept. 17, 2024
After I downloaded 10 items it stopped working and asked me to verify my account via the email they sent. Problem is that I never received the email. I reached out to support three times and was not responded to effectively. Additionally, the prices of the items were set to zero. There was nowhere in the settings to help problem solve this error. I really wanted to be able to use this app. It was easy to start with but then it stopped.
April 8, 2024
The customer service was initially supportive during the installation of this app. However, I encountered significant issues with the sync system despite investing hundreds of hours and ensuring the auto-sync feature was active, but it failed to work effectively. Attempts to communicate through WhatsApp went unanswered, and my interaction with a customer service agent via web chat was abruptly terminated when they disconnected mid-conversation. I am generally reluctant to share negative feedback, but I feel obligated to inform potential new users about my frustrating experience and the considerable amount of time and effort I've wasted.
Using app
2 months
Total reviews
1
Average rating
1.0
March 25, 2024
No one responded to the question and it stopped working after importing 10 products.
Thank you for bringing this to notice. This is a usual process of Bot protection and we mailed you on 22 March and we didn't get any response. We understand you concern and we have immediately reactivated the account. Thanks
Jan. 30, 2024
A disaster from the time I downloaded it. Don't bother with this one. No answers to my repeated inquiries regarding setup. Vague pop-up window indicating some problem that was nowhere to be found in my profile or settings, inactive buttons to fix the problem leading me off to email or chat with customer service, but no one was home.
Nov. 25, 2023
it was good at first until i putted a different link it didn't work but after it even amazon links didn't work
Thank you for the review, We are trying to reach out to you via email but we have not received yet from you. The error occurred as you tried our app during our monthly maintenance and we were launching some new features to the App. Please check the app now and let us know. Awaiting your response...
July 23, 2023
Case your bad uninstall function I lost all my traffic conversions. Your uninstall does not remove CheckProductExistOrNot api call /apps/enimoh/api/64b5c258eb4ec/product/CheckProductExistOrNot 404 e.fetch @ babd83086w6100c671p96a62313md77ea07am.js:1 e.fetch @ shop_events_listener-65cd0ba3fcd81a1df33f2510 c5bcf8c0e0958653b50e3965ec972dd638ee13f.js:1 onloadCallFunction @ casio-mens-mrw-200h-1b2-analog-sports-watch:1835 (anonymous) @ casio-mens-mrw-200h-1b2-analog-sports-watch:1802 VM153: You missed one enimoh liquid file :(
Hello Sir, This is Chris from the support team, we understand you concern, We are 100% sure the file doesn't effect any of you conversation and we can prove it. You just installed the app for 1 hour and we have our 24/7 chat support and email, to fix any concerns. What the file you are refering only works when the product is imported by our app or else it doesn't. After you uninstall we don't have access to any of you r files nor we can remove any files from your system. Let me know if you need any help.... Thanks
June 2, 2023
The other reviews are right…the app never loaded and Shopify sent me a notice that the app was misconfigured. Poor App development :/ also never heard back from the email I sent 3 days ago. Sounds like a plot to get your money SMH
I see that you installed on 31st and uninstalled the same Day, how do you expect us to respond you in this case :( and you again installed the app on 2nd and wrote a review. Anyways Thank you for the review, We are trying to reach on email but no response from you end, Please respond to it.
May 17, 2023
Don't waste your time. Could not even load the dashboard to get it all started and setup. Needs to improve before/if we use it again.
Update: 3 June, We tryed to reach to multiple times on email, but no response from your end. Hello Sir/Madam, Just checked at your store and we saw that you just installed the app for 8min, and If you had doubt, we do have chat and email support activate on our store. Judging a app in 8min doesn't make any sense all, we are here to give you support. :( Thanks
May 22, 2023
They only offer a 3 day free trial. I had a question and could not use the app. They never answered during the free trial, so I had to delete the app. It seems there is a problem with their customer service. Other similar apps I tried answered immediately. UPDATE 5-22-23 For 2 weeks, they have been bothering us with emails and trying to reach us via our chat, which borders on stalking. Enimoh, if you're reading this, we had reasons for canceling your app, and we certainly won't be re-enabling the app. Because of this bad treatment, I am changing my rating from 3 to 2 stars. I will also report this behavior to Shopify.
Update June 3: Tried to reach the the user via email and chat, but no response from your end. Update May 23: Thank you for the review. When we get a review, our app responsible is to fix the issue of the user, so we try our best to get it touch with the store, we are trying to reach you for last 2weeks and we didn't get any reply, and as a extra effort we are trying to reason in our ways like chat etc... Our only responsibility is to help you fix the issue, if you would have replied to the email we would not replied on other source. Thank you for the review, We had not received any emails from you. Our Support is Active 24/7 on email and 24/5 on chat. We are investigating on where we missed you, I am dropping a fresh mail. Don't worry about the trial, we will rest it.... Thank you and see you on the other side....