EDDer: Estimated Delivery Date
Shopify estimated delivery date app
Rating
4.5
feedback
134
chart
#1,111
All reviews
Review RSS Feed
July 1, 2023
Great app for your store and great support on costumer service. I highly recomment them. thank you!!
Thank you for your positive review! We are thrilled to hear that our app has been great for your store and that you have found our customer service to be helpful. We appreciate your recommendation and are grateful for your business. If you ever need anything else, please do not hesitate to reach out to us. Thank you again for your support! - Sophie đź’–
June 27, 2023
First my shop speed dropped dramatically when I installed the app. Second the ETA simply stopped showing for ALL my products. I had the free plan, testing it before committing to the paid plan. At first it showed ETA for only 100 products, so far so good. But it suddenly stopped working. I spent nearly 1 hour with the support and they simply pretended the issue wasn't real testing stuff that didn't solved the issue. They last resort was to tell me to upgrade the plan, that it was the only way to make the ETA shows.
We genuinely appreciate your feedback and apologize for the inconvenience you encountered. We strive to provide a seamless and efficient experience for all our users, and we regret that we fell short of your expectations in this instance. We understand the frustration you experienced with the drop in page speed, and we apologize for any inconvenience caused. While our app may not be the direct cause of this issue, we still want to assist you in any way we can to help optimize the performance of your website. We understand how important it is for you to have accurate and consistent ETA information, and we apologize for any inconvenience caused by this inconsistency. The ETA message displayed on your products is indeed system generated and intended to provide valuable information to your customers. However, as part of our free plan, there is a product limit in place. Once the app detects that you have reached this limit, syncing resources becomes necessary for accurate data representation, including the ETA message. To remove the product limit and display the ETA message for all your products, an upgrade to our paid plan is required. We appreciate your feedback and will take it into consideration as we continue to improve our app. If you have any further concerns or questions, please do not hesitate to reach out to our support team for assistance. Thank you for your patience and understanding. - Joewelyn 🌷
June 20, 2023
We installed this app and it didn't work on every product. Although we chose the correct plan, the Estimated Delivery Date would not show up. We contacted the developers but his responses were not very helpful. Other than that, the developer rewrote our shop-code and it then showed the word "test" under every single article and we were not able to delete it. After contacting the developer again and asking him if he had implemented the word test in the code, he stated multiple times that it was not him. We proceeded to contact Shopify+ and they showed us that it was indeed the developer from this app who inserted this mistake in our website. We do not recommend this app at all. The customer service is miserable and cannot be trusted. Also the app does not work how it is supposed to do.
We apologize for the inconvenience you experienced with our app. We take feedback seriously and are sorry to hear that you had issues with our app and customer service. We are constantly working to improve our app and will take your feedback into consideration. Regarding the issue with the word "test" appearing on your website, we apologize for any confusion and want to assure you that we did not intentionally insert that into your code. We will work with you to resolve this issue as quickly as possible. Again, we apologize for the inconvenience and appreciate your feedback. - Joewelyn
June 3, 2023
Superbe application très facile d'accès et très pratique ! A conseiller pour tout ceux qui possèdent une boutique en ligne.
Merci d'avoir pris le temps de laisser un commentaire positif sur notre application! Nous sommes ravis d'apprendre qu'elle est facile à utiliser et pratique pour votre boutique en ligne. Nous apprécions votre recommandation à d'autres et espérons que notre application continuera à répondre à vos besoins à l'avenir. Merci de nous avoir choisis! - Mariadel 💖
May 23, 2023
It's a great app with lots of customization on cart page and checkout page. You can go for it.......
May 15, 2023
This app is full of features, works great in my store. Let us show our customers very important info in advance.
May 9, 2023
Great app . i am using this app form last 3 year on my all shopify store very easy to use and helpful for my customers.
March 23, 2023
Sehr gute App. Löst mein Problem individuelle Lieferzeiten für Produkte anzuzeigen und meinen Kunden wichtige Informationen zu den Lieferzeiten zukommen zu lassen.
Feb. 9, 2023
This is a great app that can provide my customers with an Estimated time of arrival of any and all the item they can and will purchase.
Dear Rahzchest, Greetings! I wanted to extend my sincerest thanks for taking the time to share your feedback with us through the survey. Your input is of great value to us and helps us strive for excellence in our services. We regret to hear that we have not met your expectations, but we are grateful for the opportunity to learn and improve. Your feedback demonstrates that there is room for growth, and we are eager to do better. If you could kindly share with us what we could do to effectively improve your experience, it would be greatly appreciated. We are eager to hear your thoughts and suggestions. Thank you once again for your feedback and have a wonderful day! Sincerely, ETA Support team
Feb. 7, 2023
Ottima app e ottimo servizio clienti, veloci e molto preparati. Avevamo bisogni di una app per mostrare ai clienti la consegna stimata, la loro è facile da configurare e fa quello che serve. Grazie.
Jan. 19, 2023
Support is ABSOLUTELY RUBBISH.. we're on a paid plan. We've identified a bug, which we were told that it would be pass to their development team to fix and they will get back to us with an update.. We've sent EIGHT Chasing Emails, each time having to waste our time in re-explain everything over and over again... only to be fobbed off with the same "we'll fix it & update you message".. 15 Weeks of waiting, 8 times we've contacted them ... still the same..... Have uninstalled..
Hi STORM Watches, Thank you for bringing your concerns to our attention. We apologize for any disappointment our service may have caused and appreciate you taking the time to share your feedback with us. We would like to address your concerns and would be more than happy to discuss the situation with you and our team. If you would like to do so, please let us know. Please note that our development team has already ensured that the data is synced to the correct cut-off time, but if you continue to experience issues, please let us know so we can further investigate the problem and resolve it. Thank you for your patience and understanding. Sincerly, ETA Support team
Jan. 13, 2023
Great customer service, and very conveniet app that can choose different country and product. very nice
Jan. 29, 2023
Great application and support but I just realized that translation is impossible in different language and support cannot assist me on this... I'm using Shopify translation app "Translate & Adapt" but no way to find a way to translate ETA, that's so bad. *UPDATE* | 29 January 2023 : We realized that we have many bugs, ETA by country doesn't work... Worst cutomer service ever from my experience
Dec. 13, 2022
If you set the same exact handling time and shipping time for all product, it still shows different delivery dates. For example, while set to the same settings, one product says delivery Delivery Dec. 20-23 and another Dec. 19-21. Not good. I'm just gonna look for another app bc I shouldnt have to deal with a lot of tech support just to get the app to do it's central and most basic functionality.
Dec. 11, 2022
Great app and fast customer service. Exactly what I was looking for. This app does exactly what you need.
Dec. 10, 2022
We're just starting to explore using this app - so far the team have been really responsive to our requests and ensure that everything is installed as it should be. Like that it connects to Parcel Panel tracking too - and I've popped over a suggestion for that.
Dec. 1, 2022
Great support and great feature for customers. Fast solution finding & fixing, if needed. Nice attitude and care.
Nov. 22, 2022
So far so good. Just what I was looking for, to divert customer inquires about when they will receive their order. I hope the DEV adds zones within the USA so I can adjust longer times for west coast form east coast.
Nov. 10, 2022
I have been testing this app for the last few days. It does look as though the functionality is well thought through and should do what we need - unfortunately it has a significant bug and the support experience has been very poor. Settings are controlled at the product and collection level. For me, my collections were synced at installation time - but when I add new ones (which is a very likely need to group products for delivery date control), these are not re-synced from Shopify to the database that EDD uses - so you can't use them to control the delivery dates. There is a 'slow update? / Sync button' that appears to offer a refresh - so it looks to be a known problem area - but this does not work (for me at least). I am unsure how well the support are versed in the product - I have had a very hard time getting this problem understood and it's wasted a lot of time for me. I do expect more from a product sold from the Shopify app store so have asked for a refund and will be looking elsewhere. It's a shame - as I say, the product looks well thought out, but it is unusable for me in its current state and there doesn't appear to be a way to get that resolved.