Matrixify

Thank you so much for your kind review! With our whole team we really are happy make your life so much easier. 🫶 Maris Founding Engineer

We'd be lost without you! So it's a good match! 👌 Thank you for being with us! Maris Founding Engineer

“Love is in the air, everywhere I look around Love is in the air, every sight and every sound And I don't know if I'm being foolish Don't know if I'm being wise But it's something that I must believe in And it's there when I look in your eyes!” Thank you for this strong feeling and extended years we walk together! 🫶 Matrixify Team

We, however, can’t inagine our life without the Merchants like you! Thank you, thank you - beyond the stars! 🥹 Maris Founding Engineer

Awww, thank you for being with us - for not running your store without Matrixify. 👌🙏 Maris Founding Engineer

Thank you tremendously for your kind words - and appreciating your efforts to build your own in-house website! Maris Founding Engineer

Thank you very much for your review - it means a lot to our small team. 🙏 Maris Founding Engineer

Thank you so much - from our whole team! 🙏 Saving your time is indeed one of the results we are hoping for. Maris Founding Engineer

There isn’t a greater feeling than to exist for you! Thank you! Maris Founding Engineer

Wow, thank you for your indispensable review! 🙏 Maris Founding Engineer

Wow, thank you for your incredible review! From our whole team - thank you for sharing that breeze with the world… 🫶 Maris Founding Engineer

Thank you, really - your 10 stars put the tears of happiness in our eyes. The Support folks are ecstatic, too! You are our treasure! 🙏 Maris Founding Engineer

Hello! Sorry, but this is not true. You can downgrade or cancel the paid plan at any moment by going to Matrixify app menu “Plans” section. Also, you can uninstall the app, and that will automatically cancel any further billing. It might be that you have received the last bill after cancelling, because Shopify issues bills every 30 days for whatever was purchased during that period. The Customer Support is available and responds either almost instantly, or latest within 25 hours. We have two Support channels - Slack and e-mail. If you have not received an e-mail response from us, there might be an issue with e-mail delivery to us from you, or from us back to you. Please, consider writing to us on Slack if you have not received an e-mail. Here is our Support page: https://matrixify.app/contact-us/ Please, communicate with us, and we will make sure you are excited with the results of that effort as well. =================== UPDATE 2024-04-20 =================== Here are the facts from our side: 1. After thorough searching, we found the Support ticket back and forth chain with the Merchant where we explain and show in screenshots with arrows the Plans page where the paid plan can be cancelled. That was a couple of months ago. There are replies from the Merchant, too, indicating that they did receive our responses and instructions how to cancel. No further alerts from the Merchant that they had any issues. 2. The Merchant did not cancel their subscription. It was not charged by an error. Shopify bills the Merchants according to their approved subscriptions. If the Merchant needs to stop being charged, the Merchant needs to cancel their subscription by themselves. 3. We have refunded fully to this Merchant - including for all the months they have been using the app to its fullest. We did it because we do not want to take money from the Merchants who don't appreciate our work, and clearly attacks app developers. 4. We called the Merchant on the phone because we care to resolve all of the issues. Reporting 1* or 2* review for those false reasons feels highly unethical from the Merchant side. Merchant was stating in their review that our Support did not respond, that's why we tried calling to make sure we have at least guaranteed contact. Our first call was not picked up. The second call was picked up. That was all our calling (mentioned bombardment). 5. We did not ask for 5* review - we don't do such things. We tried to go above and beyond to resolve the Merchant issue and confirm that it's resolved. 6. We put our huge efforts to make this app help Merchants succeed. We work sincerely and honestly. We prefer humane communication. It's easy to crush someone with the bad review. What if we honestly tried to help you? What if you caused us all this pain just because of your own honest mistake to cancel the subscription? It could be resolved in a much different kind of communication, too. I have to say - our whole team hurts like never before from this Merchant... 😢 Shopify overall is a very friendly ecosystem. 🫶 Maris Founding Engineer

We are part Shopify - in our mind, heart and complete service for you. To be as much part of your whole Shopify experience as realistically possible. But yes - I see what you mean, to have those features included in Admin for free. The fact that those are not free features, is in fact what makes those features GREAT, because that is an economically sustainable way to work on those features daily, and improve - infinitely. I really hope this is a fair value exchange on all sides. 👌 Thank you from our whole team for choosing and appreciating our work. 🫶 Maris Founding Engineer

That is one of the best praise we could receive - to be the first app you install. Thank you from our whole team. And if we can help you with anything - our Support team is here for you. Maris Founding Engineer

Very sincerely - thank you for taking your time and writing this review. From our whole team. 🙏 Sounds like you use the Matrixify exactly as it's intended to. 👌 Our Support is super happy to be appreciated - they really try hard every day to help Merchants. Maris Founding Engineer

Thank you so much - our whole team is excited and grateful for your high praise about our app quality. It's been meticulous work that we continue every day. As for your suggested Feature Request - we believe that we must already have this possible. You can manage Google sales channel fields with our app. Shopify stores the Google Shopping fields in Shopify Metafields that we allow to export and import. Here is the tutorial where we describe how to export and import and update those fields, and Export the Google Shopping specific CSV format: https://matrixify.app/tutorials/how-to-bulk-export-and-update-google-shopping-data-in-shopify/ You have also an e-mail from Renars who our Ops & Support - please, let him know if this is what you are looking for, or if it's something else that you need in your case. Maris Founding Engineer

Actually, you are using our app much longer than 2 years 🤫. Really appreciating your review and that we have been able to do good for you and hopefully will continue for long time in the future. 👌 Maris Founding Engineer