Matrixify
Matrixify - Bulk Import Export Update Migrate
Rating
4.8
feedback
535
chart
#10
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March 26, 2022
Keeping it short, this is probably the most useful single app in the Shopify ecosystem, at least for those who frequently launch stores or manage multiple stores. It's the best there is at what it does.
Keeping it short, this is probably the most satisfying feeling after putting all the hard work in it - to receive such a review! 🙏🤪🤸♀️ Maris Veide Founding Developer
March 16, 2022
Seems a little overwhelming at first due to the amount of data a store has, but definitely understandable. By far, one of the best investments we ever made. It took forever updating basic things on shopify, and we were able to edit very important things in seconds! We're still learning the app, but we are definitely keeping this app. Great job!
Yee, there are so many edge cases that are needed for managing the data, and that too can be overwhelming. Thank you so much for being so understanding. And, of course, our Support team is there to help you along the way - via e-mail and Slack: https://matrixify.app/contact-us/ Maris Veide Founding Developer Matrixify
March 14, 2022
To be honest, do not know how to uninstall it. I delete the app from my Shopify page, but it keeps charging me about $50 per month. And sent me a notification that says "Matrixify (Uninstalled)"
Hello! Wow, so sorry that you have such an impression. 😱 Actually, the charging is done by Shopify according to a strict billing schedule. If you have a charge marked as "Matrixify (Uninstalled)" then it means that Shopify has charged it for the last time for the last period when the app was still installed. You have uninstalled the app on March 3, 2022, but the charge is for the period of February 15, 2022 – March 17, 2022. This charging period is shown in the Shopify bill. It will not continue charging, of course - that was just the last charge for the last unpaid period before uninstall. We checked that in that period you did not have any import/export jobs, so we have refunded you that last month in full. Please, contact our Support if you have any more questions or issues: https://matrixify.app/contact-us/ Maris Veide Founding Developer Matrixify
March 16, 2022
Update: apparently the below issue is shopify's fault. Matrixify's support is fast and top tier. Everything imported correctly except for sales. Foreign currencies were imported as USD instead, which inflated sales by alot.
Hello, Reveil! Sorry to hear that you had this issue with the currency for Orders, and thank you for being so understanding. To summarize the issue: the Orders got imported with the correct currency. The currency of migrated Orders is different from your new store currency. There is a defect in the Shopify Sales Report which does not convert the currency to your store currency, so it just shows "numbers" from all the Orders, regardless of their currency. So the results in that Sales report is inflated. Thank you for understanding this. 🙏 Maris Veide Founding Engineer
Feb. 25, 2022
Highly recommend this app. First off, it works/does what it is supposed to. SECOND AND VERY IMPORTANTLY- their support is amazing. Leva helped me through many hurdles and very easily and highly accessible through slack. 100% would not have been able to get the job done without Leva. I will be subscribing to the paid version of the app because of such great support. highly recommend this app if you need bulk updates!
Truly madly deeply thank you for your kind words. Ieva is shining today ☀️! We are here for you with our whole team. 🙇♂️ Maris Founding Engineer
Feb. 22, 2022
I have switched from Woo to Shopify and Ieva from the support has been really helpful with all my questions ! I trully recommend this app.
Yey, Tipi bookshop! Amazing to hear that you are appreciating Ieva's efforts to help you and that you got to do your switch! 🤸♀️ Passing your message to Ieva - you made her day (and our all)! 🙏 Maris Founding Engineer
Feb. 21, 2022
Used this to migrate an old blog to the shopify environment. It worked very well and the support from Renars was amazing. highly recommend.
Amazing, thank you so much for trusting us with your migration. Maris Founding Engineer
Feb. 21, 2022
100 % Satisfied with the customer Support help me a lot I think Matrixify have the world best customer support ever Matrixify solve all the issues related to payment Deduction I'm happy with services great and Usefull application I recommended this app Thank You soo much for resolving the issues Five stars ⭐⭐⭐⭐⭐
Hello! Thank you for reaching out to our Support to resolve your issue - doing so gives us a chance to actually help. 👍 Maris Founding Engineer Matrixify
Feb. 16, 2022
This app really helps to solve gaps in Shopify, like bulk refunds. At first, I found the process a bit hard to navigate. However, 5 big stars for their support team. They offer email AND a slack channel to guide you personally. Leva was outstanding at quick, real-time support for me. She walked me step by step to success. I'm extremely grateful for her help and this interface.
Thank you sincerely from Ieva and our whole team for your review - full of ❤️! So rewarding to know that our efforts are appreciated! If you need anything else, you know how to find us! 👍 Maris Founding Engineer
Feb. 15, 2022
Thank you to the team for jumping into a google call and going over how to use the app and set it up for my needs. 5 stars thanks
Amazing, WearAura! Thank you so much for accepting our help! 🙏 Let us know if anything! Maris Founding Engineer
Feb. 2, 2022
This app is amazingly powerful! Although it is a bit overwhelming at first because it can do so much, their support responds almost immediately and was very patient and helpful with all of my questions! I would definitely recommend this product (although I think shopify should buy them and make it part of the default feature set!)
Cosmic thank you for all your infinite stars from our whole team! You are right to say it might be overwhelming at the beginning. We are indeed putting great effort to simplify the whole experience as much as we can, while trying to keep the flexibility. They kindof are on the opposite sides of the same dimension. 🤔 We are continuously improving the app, so it might be for the best if Shopify continues the great job of giving us the freedom to help Merchants like you deal with your data. 👍🖖😉 Maris Veide Founding Developer
Jan. 20, 2022
This app is excellent. It has made us successful. Best of all, they were flexible. The technical staff has amazed us every time. I can say without a doubt that they will be our first choice in the future. I can't thank you enough. I want to say thank you very much.
Wow, thank you so much for this amazing review - our team got super emotional about it, in the most positive way. 🙏 thank you from our all hearts. Maris Founding Developer
Jan. 17, 2022
It's a great app with which you can handle a lot of your batch tasks. The help videos are so good that you have nothing to ask customer service. If you ask, you will get a quick response morning and evening.
Haha, that’s such a huge compliment for the work we are putting in. Thank you thousand times - from our whole team! 👍🖖 About the Support availability - we try to be available around the clock, but there is a slight "gap" from around 00:00 UTC till 07:00 UTC, which is usually the quietest time - so our Support folks catch sleep at that time. Most of the time... 🤔 Maris Founding Developer
Jan. 11, 2022
matrixify is so so so helpful i am so glad i found them. their customer service is incredible (shoutout Ieva my queen give her a raise) and their youtube videos are super helpful and easy to follow as well. a must if you have a large product catalog.
Uiii, thanks so much from our whole team for your kind words! And a real blush ☺️ from Ieva! Maris Founding Developer
Jan. 7, 2022
Probablement mon application préférée de shopify. Export/import des fichiers directement en xlsx, accès à toutes les données de la boutique via import/export (produits, clients, métadonnées, collections, commandes, réductions, redirections, fichiers, pages...), l'application marche du tonnerre, et a été développé de façon excellente (fait rare sur shopify je trouve). J'aime, je recommande, je valide. J'ai pas de problème à payer $50 pour la version supérieure étant donné les heures et les heures qu'elle me fait gagner (j'ai 7000 produits).
Thank you so much for your kind words - really glad we can help you. This inspires us to continue advancing the Matrixify app further. Deploying new improvements every day. 🤸♀️👍 Maris Founding Developer
Dec. 8, 2021
Initially there were a few hiccups that occurred between my developer and Shopify rules that caused some confusion regarding product uploads and how many can be processed daily. But this is not a Matrixfy issue. RENARS is FANTASTIC and VERY OPENING TO RECEIVING COMMENTS and SUGGESTIONS. He and his team are very responsive, accommodating, and very patient with a non-technical guy like myself. It is a good product (App) that is staffed and operated by great people.
Thank you so much for your detailed feedback about the issue you found with Shopify Variant limit and app limit logical mismatch. Even bigger gratitude for trusting us to fix that for you. We are working further to find a good and permanent solution inside the app… Maris
Nov. 25, 2021
This app is a lifesaver and works flawlessly. You can also get instant support on slack from one of their wizards. Yes, wizards.
Our wizards said 🪄! Thank you so much, BBQ Québec! Deep gratitude for your appreciation. Maris
Nov. 24, 2021
This app is extraordinarily complex in data migration. The customer support I received from Renars was exceptional and he went out of his way to solve some issues we were having to migrate some and make one system speak much better with shopify so to say. Perhaps some more edited templates for migrations from exports with low detail would be helpful for new clients.
You are absolutely right - the app has so many capabilities for working with data and performing data migrations, that it might be a bit overwhelming at the beginning. We are working every day to improve the materials on our website to help with this learning process - to take you up to the level as soon as possible. About the templates you suggested, we will think of ways to help with some more simplified sample templates, but it's challenging because there are so many different scenarios. At the same time, it's totally understandable that those tutorials and documentation itself can be much to navigate. But that's why we are here - with our Support team and everyone else behind their backs - to help you in any of your individual cases. So - if you ever feel you prefer a human on the other end, our Support team is here for you. Please believe our true heart intentions to provide you with whatever you need to accomplish your work with data. And thank you so much for giving us this opportunity to do good for you. Maris Founder & CEO
Nov. 17, 2021
The support of this app is awesome, helped me through a big problem and explained and helped me with the import, saving my website. Thanks alot Matrixify! Everyone should use this app when they need to import something, much better than shopifys own import system!
Thank you thousand times, Askari! This is a huge honour to receive this high praise from you. For all of our team. 🙏🖖 Maris
Nov. 11, 2021
I have to say Renars and Matrixify have been absolutely amazing. We are importing millions of rows of data from Woocommerce and this has certainly had its headaches. Renars and the team have been so responsive and brilliant in working with us to resolve our data import issues. Cannot recommend highly enough -- 10 stars **********
Renars and the whole team says 🤸♀️! No words to describe this feeling of appreciation. Thank you so much! Maris Founder Matrixify