Matrixify
Matrixify - Bulk Import Export Update Migrate
Rating
4.8
feedback
535
chart
#10
All reviews
Rating Breakdown
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Oct. 6, 2024
excellet must have tool for any ecommerce site, they can improve their filtering documentation
Hello! Thank you so much for your nice review! About the filtering documentation - our Support has reached you on the e-mail with the clarifying question about filtering documentation. We have the Filters documented here in great detail - did you find this documentation? We will be happy to update it with any specific details you are missing: https://matrixify.app/documentation/matrixify-filters-shopify-data-export/ Have a great week! Maris Founding Engineer
Oct. 3, 2024
Professional and helpful customer service. They got me up and running quickly and also made a change to the back end so I could pull some custom data. Very good and accommodating service.
Wow, thank you so much for appreciating our efforts, and being so amazing in the communication. Our team really enjoyed helping you as much as we could. 🫶
Sept. 28, 2024
Very useful and support is great
Thank you, really, for your awesome review! 🤝
Sept. 26, 2024
Really a great app to quickly edit product details in bulk!
Really great review, thank you so much from our whole team! 🫶
Sept. 24, 2024
Very impressed, super easy to work with. The documentation and examples are the best I have seen. I am well used to trial and error with such tools, a refreshing change!
Refreshing review - thank you very much from our whole team! 🫶
Sept. 24, 2024
Great app! Saves us a ton of time.
Great review, thank you so much from our whole team! 🫶
Sept. 18, 2024
This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone. Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello! From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent. She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues. The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority. The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team. We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review. Such behaviour in unacceptable in overall friendly Shopify ecosystem. We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points. Maris Matrixify CEO & Founding Engineer
Sept. 14, 2024
Matrixify made migration of my old Magento store to Shopify a much easier task than I expected.
Thank you for your appreciation - really glad your migration went smoothly! 🫶
Sept. 12, 2024
I didn't install this but have been charged for it Not a happy customer
Hello! There is no way for us to charge you if you have not installed tha app, and approved the app charge specifically. It all can be done via Shopify Admin only by your Admin users with specific permissions. Please, reach out to our Support. We should be able to tell you which employee and when installed the app and approved the charge. This review comes with 24h delay - just got it now. We will be able to resolve this for you as soon as we can communicate via our Support. UPDATE 2024-09-16: We are trying to reach you to resolve this - over the e-mail, phone, contact form - and there is no response. It is obviously some misunderstanding. We see that the app is being actively used every day, several times per day. Maris Founding Engineer
Sept. 12, 2024
I've been using this app for a good while now, and it's become an indispensable part of our workflow. Brilliant.
Thank you for your brilliant review - sending your love to our whole team! 🫶
Sept. 12, 2024
We'd be lost without Matrixify and the ability to easily export data from Shopify.
Thank you to the stars for your inspiring review! All our team is excited - continuing to make Matrixify better for you every day... 🫶
Sept. 11, 2024
YES! This is the app i was looking for!! It saved me so much time and it is the best. I would recommend this to everybody. Just amazing, i upgraded my plan immediately :)
YES! This is the review that we are super inspired about! Thank you so much, a thousand times! 🫶
Sept. 10, 2024
Matrixify is such a great app, very seamless and has a tremendous amount of value!
Thank you so much for your amazing review! ...from our whole Matrixify team! 🫶
Sept. 7, 2024
This app is exceptional. It has saved days and days of manual product updates. The app is slick, intuitive and the documentation is very concise. We originally purchased the app to migrate our Woocommerce store to Shopify that had nearly 10,000 products - all with multiple images. This app made it a breeze. We thought that would be it but then we found it invaluable in ongoing maintenance of our product catalog and adding new products in bulk. It is now an essential part of our Shopify toolkit. 10 out of 10
Thank you, really! Your review is equally exceptional - really happy to see you with us. 🫶
Sept. 3, 2024
Easy to use and fast, well-explained easy to follow steps
Your review is so nice and so valuable - thank you so much for it. 🫶
Sept. 3, 2024
If I could give this app 10+ stars I would! There are other apps which aid in a migration, which is what I used this for, but the other apps aren't very mature in terms of being able to capture ALL the data. The other problem is that the data has to sit somewhere while being migrated (on other apps). If you just export (on the old store) to all the defaults and import (to the new store) using this app on both stores, you'll see it does an INCREDIBLE job! I was extremely impressed.. you can export metafields and weird data chunks that you wouldn't think you needed - but you do - when migrating. A must-have App for that activity. It's also useful as a backup too - I see other backup systems out there, but this one would work great to keep a copy of your data locally should something bump into your store.
Oh, wow - thank you so much for your amazing and detailed review! You made not just a day, but the whole week - happy tears in eyes of our whole team. 🥹
Sept. 1, 2024
This app is fantastic, makes everything easier when you need to make bulk changes in the website.
Thank you so much for your amazing review from our whole team. 🫶
Aug. 27, 2024
Works well, unfortunately it doesn't export line (custom) properties from shopify bundles. This makes it useless for my purposes.
Hello! Thank you for your feedback for our app. In Shopify, Orders Line Items are actual Products that will be sent out to the Customer not a Bundle Product. This is why Shopify API returns individual Products as Line Items which our app exports in your Orders export file. Our Support team has reached out to you directly to better understand exact attributes which are missing from the exported file. Please reply to the started ticket or reach out to our Support team and we will look further into the missing data and if it can be included in the exported file. Matrixify Team
Aug. 21, 2024
Matrixify has helped with our transition from a different platform. It continues to help us find and fix issues.
Thank you, thank you! Trying hard all of that... 🫶
Sept. 16, 2024
The app works really well and I appreciate that the customer support team is very responsive. I've spoken to both Renars and Rebecca and both have always gone above and beyond with additional support whenever needed! Its also really cool that they have a Slack channel to further assist with communication. Using Matrixify has no doubt saved me hours!
Great to hear you like it! 👌 Rebeka and the whole team says hi! 🫶 Maris Founding Engineer