Matrixify
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good so far
Thanks for taking the time to leave feedback - really glad our app has worked for you so far so good. We've also reached out to you directly by email, and would love to hear any feedback or suggestions you have to complete your experience. Feel free to reply to that email or reach us at [email protected] - we're always here to help. 🙏
The pricing feels like a rip-off. The $20/month plan only covers 50 companies, and $50 only covers 500 companies per job. If you need more, you are pushed toward a $200/month plan. Now that Shopify has its own B2B company system, this pricing feels even harder to justify and feels like a quick cash grab. The instructions are also confusing, especially for bulk linking, approving B2B companies, and merging company/customer data. It is not as simple as copying and pasting. They also do not offer real-time chat with a real person, only AI support.
Hello, We're sorry to hear about your experience. Matrixify's plan tiers are intentionally based on data volume, so smaller stores can stay on smaller, more affordable plans rather than the higher tiers. Human support is also fully available for all users alongside the AI assistant — you can reach a real person any time at [email protected]. We've already emailed you with more detail and would love to help with whichever specific step felt confusing. Please reply there or reach us at [email protected].
- great for mass imports and exports to help with inventory management
Thank you so much for appreciating our work! ❤️
This app has major flaws, unless you have a simple store stay aay, I have lost over 1000 hours of work, if I did it one at a time, I would have been better off. In want to be refunded.
Hello, We're sorry to hear about your experience and would very much like to help look into this. The app only modifies data that is explicitly uploaded in an import file. We'd love to dig more into the specific jobs with you to see what happened, why and how to make your data imports safer. We've already emailed you and are ready to dig in as soon as you can share the details. Please reply there or reach us at [email protected].
I could not function without this app. I use it every single day.
Thank you so much from our whole team for your kind words - really inspiring to make the Matrixify better for you every single day! ❤️
This app truly makes my life easier. With over 15K products in my store I can easily update them with this app.
Thank you for your truly amazing review - from our whole team! ❤️
Matrixify is very useful tool that save a lot of time to manage large Shopify databases, I recommend it. 5/5
Very nice review to share with our whole team - thank you so much! ❤️
Very hard to use. The AI instructions are confusing. How do you get any human support. So far not impressed!!
Hello, We're sorry to hear the experience hasn't been smooth so far. Our human support agents absolutely are available by reaching out to us via Email or Slack support channels - https://matrixify.app/contact-us/. Our team has also reached out to you via email. We'd really like to understand what specifically felt confusing so we can help you through it. Please respond to the sent email or reach out to us via [email protected] and we'll be glad to assist.
love it
Thank you so much! Love your review! ❤️
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