ExchangeIt Returns & Exchange
Exchange It - The Shopify Returns Manager
Rating
5.0
feedback
95
chart
#1,164
All reviews
Rating Breakdown
Review RSS Feed
Feb. 16, 2023
Alex was incredibly fast in responding to my question and was very helpful. My exchange transaction went through perfectly.
Feb. 7, 2023
Great Tool for Ecommerce and if you need any help, the team is very good at explaining how thing work. Recommend
Big thanks for the review!! Feel free to contact us if you have any questions in the future. 😁
Feb. 7, 2023
Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.
Thanks for the review, very happy we managed to improve your returns workflow! 🚀
Jan. 31, 2023
It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.
Excellent! 😁 I'm pleased the app is working well and helping you store!
Oct. 31, 2022
We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!
Thanks Emily! I'm pleased I managed to solve the issue quickly and that the app is working well for you.
Sept. 23, 2022
This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.
Sept. 15, 2022
We use this app regularly in our business. Recently we had an issue with quantities not staying adjusted when entering exchanges. We reported the issue and it was fixed very quickly with great communication from Alex. Thanks!
Hi Janette, I'm pleased we managed to solve the issue quickly and that the app is working well for you. Thanks for the review! Alex
Sept. 14, 2022
Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.
Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future. Thanks, Alex
July 14, 2023
We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.
Hi ANIÁN, GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange. Please let me know if you have any other questions or would like a demo? Thanks, Alex
July 13, 2022
Fast and detailed responses from customer support helping us to sort our query quickly and efficiently
July 7, 2022
Really useful app and Alex was extremely helpful and quick in fixing an issue we were having with the app. Would recommend for other companies!
July 5, 2022
This app is perfect for our store and has greatly simplified our exchange process. Their support is top-notch and they are receptive to feedback making changes as needed. I highly recommend you try it!
July 1, 2022
Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend.
Many thanks for your review! I pleased Exchange It is back working well for you!
June 29, 2022
Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!
I'm please we managed to solve the issue quickly. Thanks for the review! Alex
April 26, 2021
Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged
Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!
Jan. 26, 2021
I really like this app, it's easy to navigate, however, there is one thing that I wish you could improve on. When I'm exchanging for another product and input - for example: Barrio Navy Joggers - 20 different styles comes up which are not related to the 'Barrio' name. Sometimes I have to scroll through a lot of items to find the right one. I wish the search filter could narrow down items to just this style and not 20 different styles of joggers. Hope this makes sense. Other than that, the app is good.
Thanks for your review. Glad to hear you enjoy our app! When searching for a product in Exchange It, all product fields (title, description, etc) are searched. In your example of "barrio," I suspect that the other items that are showing up have "barrio" somewhere in the product description or were at one time duplicated from the "original" barrio item, if that makes sense. The more specific you can be in your search query, the better. In fact, you can search by SKU for optimal results. I hope that helps to clear things up!
May 18, 2020
Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.
Oct. 9, 2019
Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.
Thank you so much for the kind review! We're so glad it's working well for you :)
Sept. 4, 2019
Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.
Aug. 23, 2019
Highly useful app that we use daily. The only thing I wish is that items were searchable by SKU not item name.