Experiences: Events & Tickets

March 12, 2024

I have been using Experiences for 3 seasons; getting pretty good at creating an Event and getting it on the system quickly. We changed Templates this past winter and when I released our list of Events our customers could not complete the check-out process. YIKES. The Experience folks helped me out -- on a Saturday morning -- and looked at things. They determined it was not Experiences but our new Template. Now I knew where to resolve the issue. So very thankful for their assist (even if outside of their scope of responsibility). Problem solved, bookings came in immediately!

March 9, 2024

Great app and quick to reply to work through any issues.

Jan. 27, 2024

Excellent support. Mark has been great helping me with any issues and his response time is very quick.

Jan. 12, 2024

Mark and the team were very efficient and able to quickly resolve the issue I had when I first downloaded the app. Mark responded promptly and was able to provide a successful solution, showed excellent communication skills and good customer service skills Many thanks guys

Dec. 6, 2023

Experiences has provided a solution for multi-day event tickets for our nonprofit. Mark has been extremely responsive with my questions and requests. There was a display issue with our page not resizing to smaller screens, and they took the time to understand the issue, fix it, and follow up to make sure it worked. We plan to use this for more events in the future, especially as they develop it with more features. I'm excited to see how the platform grows in the future! Thank you Experiences :)

Dec. 5, 2023

I have been using the experiences app on my website for about 2 years now, and I cannot Rave highly enough about the amazing customer support. Whenever I have a question or issue, the team responds pretty much immediately with actual real humans, not bots, and they work extremely hard to resolve whatever the issue is. Most recently I had an issue with shopify, and Shopify wrongly claimed that the issue had to do with the experiences out. So I reached out to the experiences team, and they took a lot of time to research the issue and find out that it was in fact a Shopify problem, but they still told me exactly what I needed to do to fix the issue. I would never have expected them to keep looking for Solutions once they figured out that it was not in fact their app, but they did. Special kudos to mark. This degree of customer service is very hard to come by, and worth its weight in gold!

Dec. 5, 2023

Incredible app for online booking and tour management! Intuitive interface simplifies the process, ensuring a smooth experience. The support team are prompt at resolving queries effectively. Grateful for the exceptional service and user-friendly app design!

Nov. 10, 2023

We were so excited to have our event booking page integrated into our website but were having difficulties getting it set up appropriately. We used the chat feature to contact Experiences and they were so quick to get it fixed for us. It looks beautiful, works well, and is super convenient for our customers.

Nov. 8, 2023

Not only is the app awesome to use for events, but the Experiences team is really responsive and great to work with. Any issues we had were investigated quickly and a solution was always found.

Nov. 4, 2023

This app is just what we needed to setup our new screen printing experiences. I did need a little extra help in setting up a private event, Mark was extremely helpful and I got it working in no time. Thank you!

Oct. 20, 2023

I was having trouble posting a new experience and couldn't figure out why. I used the chat box and was able to get help right away for something that turned out to be pretty tricky. Really appreciated the quick response and assistance!

Oct. 17, 2023

This app was very disappointing and I would not recommend it to another store. Firstly the events massively oversold. The tickets sold extremely fast and it quickly became apparent that more than the ticket limit had been sold. When we realised, one of the events had oversold by 40% with another also overselling. We took them off sale immediately or this number could have been way worse. This has left us in an extremely difficult situation with our restaurant team having to cater for a massively increased event at such an extremely busy time which is not good. Also once the event information came through we could see there were some serious issues with the details that had been entered by the customers. Overall we feel the app has caused just a huge amount of issues.

Sept. 17, 2023

Great support whenever I had an issue or question. Easy to use with new features being added regularly. The Experiences check in app works very well when checking in hundreds of customers for a large event. The added QR code ticket customizer is a nice feature for branding your digital tickets.

Aug. 29, 2023

I was looking for a complete app that would allow me to set up events for my customers and I am so glad I found this one. It has everything you would ever need to be able to customize when it comes to setting up events. Not only that, but the customer service is stellar. I had a slight issue with adjusting code to get my colors to match, and they took care of it for me. I am very impressed and I can't wait to get my next events rolling! Thank you for such a great EXPERIENCE! ;)

July 21, 2023

App just works! I would recommend this to anyone looking for an events calendar. Also the response time on support is great

June 8, 2023

I have found it useful. It is easy to add new times and to edit the group size. Since I have to sign up for other booking sites other than my website I do update the changes frequently. I know you don't have control over the other booking sites, such as trip advisor, but that sites is difficult to make daily changes. It would be great if the experience app would consolidate all the booking. Say if someone books on Airbnb experience my open capacity on the Experience App would know that and then reduce capacity accordingly. Thanks for you help. It would simplify my life if all my bookings came from my website and I only had to update changes with the Experience App--that would make me happy. Any thoughts on how to eliminate bookings on Trip Advisor and Airbnb and the 20% they charge would be appreciated.

May 30, 2023

This app has been extremely helpful to us as we start to launch a new program with weekly events. The chat support is very helpful and relatively quick to respond. There is room for improvement and requested features, hence the 4 stars, but they take requests and even let you vote on the requests of others to try and move them higher in the queue. Looking forward to some of the in planning updates.

April 23, 2023

So far this app is proving to be a great addition. Fairly simple and intuitive to use, and help was easily and quickly available when I needed it. I am now exploring how to adjust the styling to better match my store theme.

April 6, 2023

Great app if you need to sell tickets to an experience! I've needed changes and tweaks to the app several times over the couple of years I've used it, and the support I've received is always prompt and helpful.

March 7, 2023

This app is the clear winner after trying several ticket and event apps. The two essential features that push this app over the top are the custom email editors, and the ability for customers to assign their tickets to others. Also indispensable is the freedom the app creators have given merchants to customize the look of the app with CSS, allowing for a really seamless experience for the customer. The quick response time for developer help and the tight integration with Shopify POS are also features that are important to me and make this app a great solution :)