Facebook & Instagram

March 6, 2022

There is ZERO customer support on the Facebook end. I can appreciate that Shopify is at least trying to help, but after months of trying, I am still not able to connect my Shopify store with FB because of a request from years ago to connect my Etsy shop. Even though I no longer have my Etsy shop connected anywhere on within FB's black hole of a backend they call the Commerce Manager. They are monopolizing a service they cannot even support. It's total BS. I'm giving up on trying to connect FB and Insta, sorry Shopify... I really like you guys and would prefer to route my social media to my Shopify store, but FB is making the connection impossible to move forward with.

Feb. 28, 2022

I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.

Feb. 25, 2022

Facebook won't publish my store on my business page because of one funny meme I posted back in October '21. Apparently it went against their 'community standards'. In the five years I have been running my page, this is the first 'violation' I've ever had but this is staying on my page until October 2022. Absolutely disgusted with this decision. They stood by it even after I appealed. Therefore this app is utterly useless.

Feb. 21, 2022

I removed the app. The added fee for selling on Facebook just does not make it worth it. No customer support. Randomly rejects some of my design under the sex trafficking excuse. I am not sex traffic. I am an artist and a designer. Ridiculous.

Feb. 21, 2022

The Facebook Marketing is not working.. Getting Error "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes."

Feb. 18, 2022

sigue con error esta app, sale error al instalar y si lo instales sale error con pagina en blanco. espero que le den soporte ya que se pierde la conexion de la tienda de facebook con la de shopify.

Feb. 17, 2022

After reading a bunch of reviews and each one saying that they can't get it to work, I will be deleting this app from my store. Maybe one day they will get it fixed.

Feb. 15, 2022

Very frustrating because I simply cannot get the Pixel to connect properly to my Shopify. It's impossible to get in touch with Facebook support, so nobody can tell me what the problem is. Have spent an enourmous amount of time trying to find the error, but it's just not firing. Therefore useless.

Feb. 10, 2022

I have been trying to contact someone for 10 days on both facebook support and shopify and like the reviews before mine, I am having an issue with shopify syncing with my facebook shops. Orders are not syncing tracking numbers and I can not capture payments. Its frustrating enough that I am not able to make more sales because I can not capture payments, I am hoping someone from Shopify or facebook can resolve this, if they can then it would be an amazing tool, and channel, but if you cant even sync your orders with tracking numbers or capture payments, then why would one want to go into business. I am already at loss because my payments cant be captured.

Feb. 8, 2022

I am trying to install the app but first I was not able to connect my facebook page to my Shopify website. I decided to delete the app and download it another time, but when i am trying to download the Facebook app again it says that the page doesn't Excist. Can someone help me Set up my Facebook app in Shopify Please?

Feb. 5, 2022

Ya no sé que más hacer para sincronizar shopify con facebook e instagram. Necesito ayuda de soporte.

Feb. 11, 2022

hi, im trying to use your app, and it give an error advice, would you please, check the app, so we can use it properly

Feb. 3, 2022

There’s no page at this address Check the URL and try again, or use the search bar to find what you need. please fix??

Feb. 2, 2022

“There’s no page at this address Check the URL and try again, or use the search bar to find what you need” Can this be corrected?

Feb. 1, 2022

Unfortunately, the app will not connect to my Face­book Page. The error message states that "the Facebook page is Owned by Anoth­er Busi­ness" when in actual fact this is not true. I have wasted so many hours trying to troubleshoot this. Thank you Shopify support for your assistance thus far, but no solution yet on ticket 28645071. Please do contact me when one of your support staff have a solution on this. Thx J

Feb. 1, 2022

The FB sales channel is no longer accessible in the Shopify back-end. In fairness Shopify support were quick and indicated its a ''user access token'' problem on the FB side which I guess means its a security protocol. But I have spent 6+ wks liaising with FIVE different tickets for ecommerce support teams at FB. Every one of them gave up on this. More evidence of the Metaturds [....check out the other 1 star reviews here]. I guess only thing left to try is the classic ON/OFF fix and delete the channel before a re-install...........

Jan. 30, 2022

I cannot access anything, have spent way too many hours on this integration, and Facebook has zero help. I did all the steps, then informed me that someone else is the owner of my pages and won't allow me to go any further. Facebook, I am the owner, admin, ads account manager of my Facebook and IG pages, so where are my emails going so I confirm this? The only thing that I can think of is changing the IG handle. Indeed this is not the reason why I cannot connect. Absolutely rubbish, and far too much stress thinking I have been hacked. I contacted Facebook and tried the links, but that was a dead-end Such a waste of time.

Jan. 17, 2022

Impossible to use. I installed the the Sales Channel app, pixel, and then there's the business manager, that helps track everything. You have to make sure they all line up and that the admin account is your personal account and then add your business pages,catalogs,and ad managers as assets...to the correct account to have permissions to manage them. After googling/youtubing all of that to get everything in the right place, all of the products in my catalog get approved, but my store gets rejected!??!? I'm not sure what I'm missing. I don't know if you have to have X amount of followers or what is wrong. It says my store is not approved and it directs me to the business requirements/eligibility pagessss, (basically lengthy terms & conditions section). After reading it, I'm even more confused because my store should be eligible...However, it doesn't give you the specific reason or problem that needs to be fixed. I've messaged the "help link" but have yet to receive a response. I've lost daysss...trying to figure out the Metametrics puzzle...I thought inserting code to verify my domain was going to be the hardest part...unfortunately, I was wrong. Verifying my domain at least had step by step instructions available directions on where to go if it didn't work. Good Luck!

Jan. 11, 2022

Trying to get this to work, and every time I go to make a Facebook campaign, it says I still have to finish setting up my facebook connection. It redirects me to the setup page, which says we are all connected. So I go back to create a new campaign and it says the same thing and redirects me. Not able to do anything... Would appreciate an email to see if we can get this working. Thanks

Jan. 10, 2022

Doesn't work because I didn't have an existing personal Facebook account. Google works fine because they just let us create an account for our business, but Facebook doesn't appear to have this option. They've blocked the account because my personal account doesn't have any information on it. I didn't know this would happen. Now I have tried adding personal details but it's too late as the account is permanently restricted. It should be more clear that you will be banned if you haven't shared personal information about yourself, even though you're just an employee of the company that wants to advertise.