Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,142
chart
#372
All reviews
Review RSS Feed
Dec. 29, 2023
The app is fine however I got several sales during the holidays and since my items are personalized and have custom options I had to track these people down. This however was not as easy as emailing them or reaching out to them through the fB shop. They never either got the messages or they were never sent. I have no idea how you FB can force something on shops that just doesn't work.
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 29, 2023
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Dec. 26, 2023
The customer service is the best
Hi There! Thank you for taking time to leave a review and sharing your customer support experience with us. We appreciate hearing from our customers and glad we were able to help! Thank you, Meta Support
Dec. 26, 2023
nice
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Dec. 22, 2023
A couple of big issues we have are: 1: These sales automatically go through to our admin but if we need to update them, offer partial refunds or make any change even with an exchange we cannot. The entirety of the screens blocked out for us. This screws up reporting and just about every other aspect of the function. 2 - You all do not recognize back ordered products. So folks are ordering and not being told items are on back order. This is terrible for customer service and our overall brand. 3 - Bright side is that you all do a great Job selling, it just needs to be polished and easier for the back end admin.
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 20, 2023
nice app
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Dec. 19, 2023
Its great
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Dec. 19, 2023
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Dec. 17, 2023
Using app
About 1 month
Total reviews
1
Average rating
5.0
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Dec. 17, 2023
Terrible. Really went downhill. Majority of my products are flagged for "missing size" and will not tag, when they do have sizes and are entered perfectly. Was never like this before. Huge disappintment.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 16, 2023
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 16, 2023
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 13, 2023
its amazing
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 13, 2023
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 8, 2023
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 7, 2023
Facebook and IG have been amazing tools for my business to grow
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Dec. 6, 2023
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Dec. 1, 2023
Items constantly in violation of meta policy for no reason. I'm so done with this app.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 30, 2023
a bit of a learning curve, but once you get the hang of it, it is pretty slick!
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Nov. 29, 2023
I am not longer able to access this app page. It appears blank - cache cleared, different browser, uninstall reinstall - nothing is working. I cannot find a resolution and I cannot find a method for reaching out for help. Writing here to hopefully receive a response. Thank-you!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support