Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,144
chart
#184
All reviews
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Feb. 10, 2021
Shopify told me that my Instagram app was no longer up to date and to install the new Facebook app. Since doing this, we have lost both Facebook and Instagram shopping and when I try to reconnect, I am told some of our products are not suitable and the shop is denied. Even after having deleted said products from Shopify, it is still not working. Can somebody please offer some advice as we have lost two shopping channels. Very, very upsetting!
Thank you for taking the time to leave a review. This certainly does not sound like the expected behaviour when migrating over to the new app. When it comes to account and product eligibility, this is something determined directly by Facebook so it would be best to contact Facebook directly regarding your shop's eligibility. However, I'd like to hear more details on your experience to see if I can provide some resources or guidance in getting this resolved. I will be sending you an email shortly to learn more about what happened. Look forward to your reply. - Anna, Shopify Support
Feb. 9, 2021
I would like to reach new potential customers. I want to improve my knowledge of Facebook Ads. I enjoy connecting with new people using this app.
Feb. 9, 2021
I use this app for my business Tasteyboutique. I like it because i can find my target audience and run ads. i really love this app.
Feb. 9, 2021
Quiero usar esta aplicación para lograr un alcance mayor de ventas con mi sitio web y con la ayuda de Facebook puedo lograrlo.
Feb. 10, 2021
DO NOT INSTALL! Your facebook page followers will get over-run with product spamming ever time a new product is added. Currently there is no way to turn off the new product notifications. Our facebook page has lost over a hundred+ followers in the last two days. *** Shopify Replied *** Shopify replied to my review but the suggested fix action does not work. I can not turn off ALL notifications because I still need posts to be seen by my customers. I just need to turn off New Product notifications which is currently IMPOSSIBLE in FACEBOOK.
Thanks for sharing your feedback! I definitely understand your frustration with this. That being said, the issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
Feb. 8, 2021
Easy to use, easy to connect to both Instagram and Facebook for setting up shopping on social. Very easy.
Feb. 8, 2021
La opción de vincular la venta de productos y no tener que cargarlos todos de nuevo es increíble. Además de los pasos a seguir que no son nada complicados.
Feb. 8, 2021
it was very informative. It was very easy to use and I did not have to search all over to find how to use it. It was simple and straight to the point. I would recommend this to my friends and colleagues alike.
Feb. 8, 2021
It's working quite well, I don't have any suggestions for improvement. Perhaps provide a second round of free advertising for small businesses?
Feb. 8, 2021
Great App! Very easy and helpful. I installed the app in 1 minute and did all settings in 5 minutes!
Feb. 7, 2021
My phone number wouldn't work when trying to have my Two-Factor Authentication code sent to me, other than that its good and beneficial.
Feb. 7, 2021
I used this app to connect www.straightwaystore.com to our Facebook Business Manager account. The setup was very easy to follow.
Feb. 7, 2021
Application très intéressante à utiliser pour augmenter le nombre de vos clients sur votre site web shopify
Feb. 7, 2021
I've had a few issues loading some apps, but this one made it simply. I was thrilled. No unexplained errors or weird questions.
Feb. 6, 2021
Great new interface and smooth login. I like being able to directly use my shopify products in Facebook.
Feb. 6, 2021
Terrible app - I was JUST told by Shopify support that it DOES NOT support Variants. What's the point of the app then if someone can't choose a size or color of a Product when they're shopping in a social channel.
Thanks for sharing your feedback! Variants are indeed supported. However, in order to meet Facebook's data feed requirements, your product catalogue takes a single product with X amount of variants, and breaks it down into individual product listings to meet Facebook standards. I’ve sent out to an email to you to explain this in more detail. I look forward to your reply! - Abdalla, Shopify Support
Feb. 6, 2021
IK heb deze app gebruikt zodat ik vanuit mijn webshop producten kan toevoegen in mijn catalogus op fb, want daar heb ik ook een groot publiek wat mijn winkel bekijkt. het is makkelijk dat alles in 1 is ipv alles apart te moeten bewerken.
Feb. 6, 2021
Utilicé la aplicación para lograr automatizar y pasar los productos que tengo en la tienda de shopify a mi pagina de face y así poder llegar a mas clientes
Feb. 6, 2021
The setup wizzard is super cool and intuitive. There was no moment, I got lost, during the setup. Great work!