Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,144
chart
#184
All reviews
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Feb. 5, 2021
I'm new to this and set up was easy. With these tools I'm hoping to get better with digital marketing.
Feb. 4, 2021
It's great! I used once to advertise our product. I think "Buy Now " is great for well-known brands, and Get Message is good for the rest.
Feb. 3, 2021
Great, good instruction. A little complex for the average gal. However, if you hang in there you figure it out. Thank you.
Feb. 3, 2021
This is very easy and plug and play method to integrate Facebook pixel with Shopify website. Also, very easy to set up Facebook product catalogues without any manual template filling.
Feb. 3, 2021
I find the continual changes at FB difficult to manage regardless of the platform being used with it
Feb. 3, 2021
Easiest way to use Facebook shop! Big upgrade from the last apps! can only recommend to set up for yourself.
Feb. 3, 2021
I use this app to sell. BUT it won't recognise me as the main admin so i cant set up facebook or instagram ads with it. I am the sole owner of the business and don't have anyone else working on the site so I am confused
Thanks for leaving your review. I know Facebook admin permissions can sometimes be confusing. I'd like the opportunity to look into this to see if I can provide you some guidance. I will be sending you an email shortly to ask for more information. Look forward to hearing back. - Anna, Shopify Support
Feb. 3, 2021
To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.
Thank you for taking the time to leave your feedback and sharing your experience. Undoubtedly, I can certainly see how this has been a very frustrating experience given you are still waiting to hear back from Facebook. I understand you are wanting Shopify to help further along the review process with Facebook and although we would love to be able to help, we do not have a direct line to Facebook support at this time. Please do keep in mind that Facebook is a third party platform and, as such, they do not share with us the reasons why a commerce account was not approved. From our end we can only see what is not working, but Facebook does not tell us why it is not working. Hence, this why Facebook Support are the only ones capable of giving you a precise answer and reviewing your account. Merchant feedback is very important to us, so rest assured I will be sharing your review with our developers to see if this would be possible in the future. Even though, we were not able to give you more information on why your commerce account was not approved by Facebook, I still want to ensure you have all the resources to contact Facebook so they can look into this for you. I will be sending you an email shortly to discuss. - Anna, Shopify Support
Feb. 2, 2021
I think it was a bit confusing to set up, but I figured it out after some googling and reading different threads.
Feb. 2, 2021
Works a treat with the combined Instagram as well. It was a nightmare getting Business Manager, Business Page & the FaceBook catalogue synced altogether as mine was jumbled up! But I got it done in the end somehow...
Feb. 2, 2021
Very Very good experience !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Feb. 2, 2021
i hope this connects once and for all, ive been having trouble when sharing my link on Facebook , it says site under development while in reality its up and running
Thanks for taking the time to leave a review. As you know merchant feedback is very important to us. I'd like to hear more details on the issue you are encountering to see how I can help. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support
Jan. 16, 2025
He utilizado esta aplicación y me ha parecido una solución óptima para mejorar las ventas en nuestro sitio web. Su interfaz es fácil de usar y ha demostrado ser muy efectiva en la optimización de procesos de venta. Gracias a sus características, hemos logrado aumentar la conversión de nuestros visitantes en clientes. Definitivamente, una herramienta recomendable para cualquier negocio en línea que busque crecer y mejorar su rendimiento.
Feb. 2, 2021
I am not very technical, so I greatly appreciate how easy it was to navigate the app. I would recommend it to anyone.
Feb. 2, 2021
Great app for marketing sales and ads. Facebook and Instagram my business cant do without. Helps drive traffic.
Feb. 2, 2021
Helping me drive customers to my website for my business through both facebook and instagram advertising
Feb. 1, 2021
The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.
Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
Feb. 1, 2021
HELPFUL BUT WHEN I GET KICKED OFF OR UNLOGGED I NEVER KNOW. I FIND OUT BY TROLLING MY DASHBOARD. ALL THIS TIME I THOUGHT I WAS CONNECTED. I HOPE IT DOESN'T HAPPEN AGAIN.
Feb. 1, 2021
Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.
Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support
Feb. 1, 2021
Easy and simple to set up, hopefully setting up ads will be just as easy. I think the data sharing tab should have more information.