Facebook & Instagram
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good
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Amazing
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I'm happy to give this app a well deserved 5 star review. After a disappointing experience with a my agency, I returned to this app and was surprised of all the new features. Its AI especially was a nice surprise and my ads outperformed the agency's ones. The support from Nadav was awesome and added to my positive experience. His responsiveness and expertise added tremendous value to my use of the app, making the transition very easy.
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get orders but payments are not captured.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
So far it's going pretty good. I'm pretty new to all of this but I'm learning a little bit at the time. The biggest thing for me is familiarizing myself with all of the rules and regulations associated with being a member of the META platforms. It's challenging but i'm committed to being successful and keeping in compliance. My main goal with all of this is to improve myself, my family, and the local community that I live in.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
it was not clear that i needed to connect BOTH instagram and facebook pages to shopify in order to make paypal available as a method of payment.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Facebook/Instagram is one of the worst tools available. Endless errors and issues appear out of nowhere and the support team is absolutely awful. Orders placed through Meta have countless payment errors and I end up having to chase money from customers directly after product has been delivered because Meta arbitrarily cancels them and withholds the money. You'd think one of the biggest tech companies in the world could pull off super basic operations, but no.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
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Absolute junk now. I run a brick & mortar store only (no shipping). My goal is to tag products in my feed, for in-store pickup. Meta's "Changes to Shops" forces the use of Checkout with Facebook or Instagram, which requires shipping. There is no support to sync Shopify's Local Pickup option, or have a catalog only shop to direct to my website for checkout. Guess I won't be spending advertising dollars for my shop.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you,
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great
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Good.
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This is one of the grand examples not to use 3rd party apps. The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team". It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days. Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first. One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous. Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents. What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser. It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers. GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. If there's anything else we can do to support you, please reach follow-up with our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can respond to you directly there and ensure you have the best possible experience. Thank you, Meta Support
this app works well with my store its easy to manage alot and the customer service quickly responds to requests or issues. It is also compatible with IG and FB metasuit which is nice to centralize everything into one.
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The app is basically useful to open ticket with Meta, because general support over messanger is very bad! I do rate 1 because is not really an app and considering Facebook now Meta has so many years and so many billions is a shame they run a so buggy advertising software.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
i have many problem
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
No complaints love instagram shopping, just wish they would verify our instagram account after like 3 attempts
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Feel free to get in touch with us here, if you're still awaiting verification: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support
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