Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,003
chart
#352
All reviews
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Oct. 10, 2024
AGAIN. IT CONTINUES AGAIN. ONE YEAR LATER. We cannot receive payments from sales channels. Help has been very limited. We will delete channel in the next 24 hours unless resolved.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Oct. 1, 2023
It's the worst App I've ever used! It can't be possible to get blocked and stay blocked for weeks and getting no help of the support. They block your account and the settings because they think your account would be fake (and I used my private account which I've been using since 2012!). Ridiculous!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Sept. 25, 2023
This app is atrocious. I have orders being made through FB and IG, and they aren't syncing with shopify. I also can't fulfill the orders in FB/IG commerce page because it thinks it's connected to shopify, so the API is blocking fulfillment. The worst is, I had no clue there were orders being made until customers contacted my store. The FB/IG commerce page won't event let me refund the orders because it's waiting shopify to pull them. I disabled the meta channel, but it turned itself back on and caused this cluster. You would think for a billion dollar company, they could get their act right.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Sept. 25, 2023
All of a sudden late last week, we can no longer tag our products on Instagram (we can Facebook, but not instagram). Can figure out what changed, and having a horrible time, figuring out what happened and/or who to talk to about this issue.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Sept. 23, 2023
too many challenges setting a business account, it's very frustrating!!!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Sept. 20, 2023
If i could rate this app 0 i would. Literally the most difficult app on here. I tried my best to give it a try. Im completely drained over this app. Support is absolutely no help either. I do not recommend.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Sept. 18, 2023
Per mettersi in contatto con l'assistenza devi fare le olimpiadi, assurdo che un Social Network con milioni di utenti non abbia un servizio diretto di assistenza tutto si risolve con paginette inutili che non soluzionano niente. Un elefante burocratico che sputa sul piatto dove mangia, perche' gli utenti sono quelli che gli permettono di esistere. Atteggiamento che non saprei definire bene in che categoria collocarlo, comunque pessimo.
Ciao! Grazie per aver dedicato del tempo per lasciare una recensione. Vorremmo aiutarti con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile. Grazie, [Metasupporto]
Sept. 12, 2023
It gives a constant warning because they closed the Shopping feature, but it is very good to have a single tool for full integration
Hi There! Thank you for taking time to leave a review. If you need further assistance, please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Sept. 10, 2023
Hi There! Thank you for taking time to leave a review. Please contact our Business Support team via this link, if you need assistance: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Sept. 6, 2023
After your app update, all previously connected accounts were logged out, and since then, I've been unable to log in. I keep encountering error codes, and the connection with Shopify and your app has been severed. It's still not synchronized, and it's affecting our sales. Please resolve this issue quickly.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link, if you can include screenshots of the error(s) you're receiving that will be helpful for us to troubleshoot: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Sept. 19, 2023
always something not working, looks like developers don't give a damn is it working or not. Not sure how shopify allows it to be here.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Aug. 24, 2023
I don't know what's wrong, I haven't been able to update the sales channel, I also contacted customer service, but it feels very useless. Very annoying.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Aug. 24, 2023
I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
Aug. 23, 2023
All of my Shopify products had became grey and I was no longer able to tag any of my approved products on my IG posts
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
Aug. 20, 2023
Haven’t been able to connect my shop to this. I want to show my shop on instagram. Meta staff are NOT helpful at all. I’ve been emailing and begging for help for 62 days. They are useless and have zero empathy. It’s all “upload a screen recording” then do this 20 step ritual that won’t work, then we’ll close your ticket and ignore you. I’m losing out on potential sales with the lack of help. Terrible platform, im stuck in the mud and no one will help me!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
Aug. 18, 2023
The app completely does not load. At all. This has been causing problems for my business and impacting it negatively.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
Aug. 15, 2023
The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
July 19, 2023
Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale. I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data. I'll update this review to five stars if someone fixes this problem.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
July 17, 2023
This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
July 16, 2023
I live and operate my store from Nigeria. I don't know why up till now in 2023, I still cannot operate this sales channel just because of my country of residence. This has extremely limited my Shopify experience since I cannot connect Facebook or Instagram as a sales channel. Hopefully someday you get to trust and list my country so I can utilize this app.
Hi There! We apologize for the inconvenience caused and thank you for taking time to leave a review. Please contact our Business Support team via this link if you have any other questions regarding country eligibility: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support