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Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
I have everything set up and i keep getting this message Facebook & Instagram has not been set up. Finish the remaining steps to start selling on this sales channel. And when I try to do this it will not let me submit. Very frustrating
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
not recommended. fb shop went under review saying it would take 10 days. After 6 months of no updates, I followed up and they said their algo detected something and just sent a generic list of reasons why it may have been suspended and they can't do anything about it. We sell a single title board game.. not much to violate.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused. If you still need assistance from us, please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
I am experiencing difficulty connecting my Facebook account. Despite attempting to link a different Facebook account, the app continues to display the previous account, even after disconnecting it. The error persists despite multiple attempts to resolve the issue.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
ME HAN ELIMINADO COMO ADMINISTRADORA D EMI CUENTA EMPRESARIAL DE FACEBOOK Y INSTAGRAM. NO HAY FORMA DE ACCEDER Y NO ENTIENDO PORQUE LA HAYAN ELIMINADO ya que no hay forma de averiguarlo.
¡Hola! Gracias por tomarse el tiempo para dejar una reseña detallada. Nos disculpamos por las molestias causadas y nos gustaría ayudarle con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Podemos continuar apoyándolo directamente y asegurarnos de que tenga la mejor experiencia posible. Gracias, Meta soporte
cannot install, always error. reported this with meta but no response and they kick me back to shopify. shipify kicked me back to meta again.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Hello, We have a store on Facebook BUT THERE'S NO WAY to access it now. Our website moved to other Shopify address, and the store is linked to the old Shopify address. When I tried to link Facebook in a new Shopify store it said that I must go to the old store and unlinke the Facebook sales channel, I did that and after that came back and now the error massage says "These assets are already linked to a shop. Since you don’t have permission to edit the catalog connected to this shop, a Business Manager admin must assign you Manage catalog permissions to continue.", but my page IS AN ADMIN. What admin permissions are you referring to if I have the admin role of the page I am trying to reconnect to a new Shopify store ( with the same products); I need to access my Instagram and Facebook store to edit prices ( or relink it fully so the pricing is up to date) but the IG/FB store is NOT ACCESSIBLE through meta business suite AT ALL! The help support on Shopify ( as they mention it will be provided by Meta for those who use this as point of sales) is giving Error page. This all is very frustrating.
Hi There! Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Useless customer support, unable to connect my shopify to it, and when I DID go through all the account verification it BRICKED MY BUSINESS ACCOUNT FOR "Fraudulent activity" THAT IT FORCED ME TO DO
Hi There! Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can continue supporting you directly and ensure you have the best possible experience. Thank you, Meta Support
I cannot use
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
GANZ SCHLECHT - BEI PROBLEMEN MIT META GIBT ES KEINE LÖSUNGEN UND KEINEN KUNDENSERVICE! Meta - Facebook und Instagram - sind unerlässliche Tools. Obwohl ich jeglichen Anweisungen gefolgt bin, ist es mir bis heute nicht gelungen, - dass ich Werbung schalten kann - dass ich meine Zahlungsmittel verifizieren - das die Werbeeinschränkungen auf meinen Konten aufgehoben wurden - ein Ticket zu eröffnen - das der Kundenservice reagiert und mir eine andere Lösung anbietet als Links, die ins Nirwana enden - Shopify mit Meta zu verknüpfen
Hallo! Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchte Ihnen gerne bei einer Lösung behilflich sein. Bitte kontaktieren Sie unser Business Support-Team über diesen Link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram damit wir kann direkt mit Ihnen Kontakt aufnehmen und sicherstellen, dass Sie das bestmögliche Erlebnis haben. Danke schön, Meta-Unterstützung
Update: The 'Meta Team' responded to my review with a link that does not work. I'm leaving my review as a 1 star. When I linked this app to my account Facebook disabled my business account. I sent in everything they requested and immediately got denied. Now, I have no way to appeal, and no way to speak to anyone about it. I also cannot disconnect the stores because I have to verify the information in review, which I cannot do because I have to log into my Facebook business account which got disabled.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
No customer support from Meta to resolve the issue, its just ridiculous how such a big company can not have a straight forward option to connect to customer support
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Facebook algorithm blocked my domain and there’s no way for me to connect my business and no humans I can speak to
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Hi The link you shared is not a support page —------- The support team in Philippine is a nightmare to work with All reply is just copy paste at one occasion they asked for something we just shared We wasted so much time back and forth with them but got absolutely nowhere We asked them for a quick video call to fix some issues they asked for information which we provided they then asked for our contact number for the call which we we provide they then close the ticket!! Several time they just closed the ticket replying to you but with no solution A complete waste of time
Hi There, Thank you for taking time to leave a review with detailed feedback and apologize for your experience so far with us! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Hi, i have a big problem with this app. Whit this app my FBpixel collect events only if my shop is setting on the defaul domain. If I set the shop to use my own activity domain (a third party domain), the pixel stop collect event. Anyone can help me? I tried to install/reinstall/clean business manager/verify domain/eliminate cookie banner. Nothing worked. I'm disheartened.
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
If you are in the UK don't waste your time - its no longer supported at all - you can set it all up in Shopify and on Facebook, but the shop itself will never show. Something to do with our privacy laws. Wasted so much time on this. Just add a disclaimer to the app or better still Shopify - don't make it available to our region?
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Terrible. Really went downhill. Majority of my products are flagged for "missing size" and will not tag, when they do have sizes and are entered perfectly. Was never like this before. Huge disappintment.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Items constantly in violation of meta policy for no reason. I'm so done with this app.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
It no longer allows me to access the "Manage Facebook data sharing preference" section, and my campaigns are negatively affected. Nobody can solve the problem.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
get orders but payments are not captured.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
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