Fera Product Reviews App

Oct. 27, 2022

So far working well. I don't like the limitations on what I can do for free. Would like a bit more basic capabilities for a cost effective price.

Oct. 8, 2022

looks very professional with lots of different features that are very easy to use and add to your website.

Aug. 19, 2022

we use this app for customers to submit reviews on our products and our store. customer service is very helpful and friendly!

July 28, 2022

I used this app to help make the app go more with my theme. The experience was good. I really felt that they wanted to make sure that I was happy. They took their time with me.

July 26, 2022

Easy to use and integrates well.. customers have found it simple to use and the photo uploads are a nice feature.

July 9, 2022

I like the functionality of the app, but I had an initial issue where my the offers on my one-time review requests were being replaced by a different offer. I noticed this after I press save. So I recommend checking more than once before those are sent out. I also found the set up of the review widgets a bit confusing, but support was able to help me sort both of these issue out and it looks really nice on the website.

June 8, 2022

This is a great app that is extremely easy to set up to use. It integrates very well with Shopify, and allows for a number of review setups and interactions with customers and lots of flexibility in terms of our reviews are requested and managed. I personally would love the ability to apply a little more typographic control in terms of how the reviews appear (e.g. being able to control the line height and letterspacing in the text), hence the four instead of five stars — but overall, it really is a solid app and I look forward to continuing to use it.

May 23, 2022

It works pretty good! However I wish there were more design options as I find the layouts provided lacking a bit of elegance/professionalism.

April 12, 2022

Great app, it has everything that you would want in a review app. Automation editing and incentives for your customers. I only gave it four stars because it doesn't directly connect with Google as far as I know, but I love the app very easy to use and you can insert the widgets anywhere you need them to be on your site

March 10, 2022

Easy to install, works well with enough features to make it worth the money. Only issue is sometimes the app doesn't load on our home page. Otherwise, all good!

Nov. 9, 2021

I wanted to be able to easily add review to my website! it seems very easy to use. Time will tell, but I am hopeful it will help me to add nice looking reviews to the site.

Nov. 3, 2021

So far, so good. I will continue to test it out, but pretty confident that this one is a keeper. Thank you!

Sept. 29, 2021

Super easy to use and friendly features. I just wish you could do a rating submission directly in the email so it's easier for customers who don't want to upload a photo or video

Sept. 28, 2021

Great app to optimize conversions, upsell and build trust. The app is also very easy to use and gain insights of customer journeys.

June 7, 2021

Very quite to respond and fixed my issue straight away. 4* as I was not able to do it myself on the app.

April 29, 2021

Easy to install and to be able to see my shopper's journeys is incredibly useful. Adding testimonials to my website was straightforward. I would definitely recommend this app.

May 11, 2021

The app is not bad for managing the reviews, but many of the customizations are still in preparation. It seems dev portal and technical documentations are still in preparations. So I guess if you are using English and are a basic user with no-code requirements, this may be the right one for you. ---- This is an addition and update to this review due to the engagement for the partner success team at Fera. They were very eager to try and meet our team's needs and were able to disclose more dev portal information that disclosed how the tags work in the custom editor. This was useful but at the sametime I believe should have been available from the start as they are advertising how powerful their solution is. However based on their efforts I've added another start. The mechanism to try and getting you buy-in to the up-selling on their capabilities is a bit unfortunate and due to this I wouldn't give this 5 stars until their platform is really complete.

Feb. 22, 2021

Still exploring this app. It's going well. Customer service was prompt and helpful. I like the how customizable the reviews widget is.

Dec. 23, 2020

I didn't see the widget I am looking for after installing the app. It's really frustrating. I wanted a widget that will show how many customers have an item in their cart. I don't know if I should leave the app or uninstall it but this is a great app for reviews.

Dec. 6, 2020

I used this app to help build urgency and to show more social proof. So far so good. I would recommend this app.