Fera Product Reviews App
Fera Reviews App - Build Trust with Photo & Video...
Rating
4.9
feedback
6,001
chart
#2,015
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Aug. 16, 2024
It works great just wish it had more than 10 automatic emails for the free plan. The next tier is pretty expensive but I might be willing to pay for a paid plan if it cost a little less.
Aug. 16, 2024
Aug. 6, 2024
Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too. However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.
May 5, 2024
Jan. 18, 2024
Overall good review app, have had a bug where a customer couldn't review the specific product they bought
Jan. 17, 2024
Seems straightforward, but I'm having trouble making the reviews visible on my Shopify store. I'm sure it is an operator error.
Jan. 16, 2024
Great app so far, wish there is attribute rating and customer profile, so we can filter the reviews by customer attributes
Jan. 12, 2024
What it does it does well, and the customer support is helpful and responsive. Easy to set-up and configure, and looks natural when integrated into a Shopify site. I docked a star because product reviews seemed to be global, rather than product specific. Ratings were correctly mapped to each product so far as I can tell, but all reviews for all products on my site got displayed on each product page. I was unable to find any configuration settings to correct this. Perhaps I was just missing something, not sure.
Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews! It is great to hear that you have had a great experience with our support team and have found our app easy to setup and integrate on your store 🎉 Please reach out to our support team to help you with the global reviews, it may be a configuration issue, or sometimes all reviews will display if a product has no reviews of it’s own. You can reach out to support in your Fera dashboard or through [email protected].
Nov. 22, 2023
Nov. 15, 2023
application pratique et utile, dommage que c'est en anglais . Heureusement il y a quand même un chat immédiat avec une bonne équipe . Qui sont à l'écoute pour bien résoudre les difficultés. En particulier Holden qui m'a bien aidé encore merci.
Merci pour votre avis ❤️ et merci de nous faire confiance pour vous aider à recueillir vos avis ! Nous sommes très heureux d'apprendre que vous aimez notre application et que vous avez eu une excellente expérience avec notre équipe d'assistance, et Holden en particulier ! N'hésitez pas à nous recontacter à tout moment si vous avez besoin de quoi que ce soit 🙂
Oct. 18, 2023
The Fera Product Reviews application has been installed on our Shopify store for over a month now. The primary reason for choosing this application was its compatibility with Etsy, allowing us to import our nearly 1,000 Etsy reviews. Since we opened our Shopify store recently, this was a crucial feature. The application's interface is excellent, with easy installation and operation. We appreciate the app's aesthetics and how it blends seamlessly with our shop. Furthermore, it offers several essential features necessary for any business, such as the ability to respond to reviews, review photos and videos, and store reviews, in addition to product reviews. The app's automated email system is also a valuable asset, and its prices are highly competitive and affordable for small businesses. However, we must caution users who utilize the rewards for reviews option in this application. The generated reward discount codes are automatically generated by the app and sent immediately to the customer, but they WILL NOT combine or work with ANY other discounts that users have set up in their shop. This means that customers will be unable to use the rewards generated by this app for their reviews unless users manually check their discounts section and physically change the combined shipping on each and every discount code generated. This is time-consuming, and customers may have already attempted to use the coupon code and been denied at checkout, resulting in lost sales. Therefore, users must be aware that the rewards discount auto-generated and sent out to reward reviewers will not work if they have any other sales or discounts of any kind in their shop, unless they change each and every code manually. Our business brought this issue to the attention of their customer service, but we were informed that it was not a priority and that they could not cater to every customer's needs. They did say that they would forward it to a team for possible future updates. This brings us to the other downside of the application, which is its customer service's lack of responsiveness, at least in this situation. In conclusion, Fera Product Reviews is a great application with many excellent features at a reasonable price. However, the rewards for reviews feature has a significant limitation that users must be aware of. Additionally, the customer service could be more responsive to user needs.
Sept. 18, 2023
I like that it easy to use Still need to play with it more for more features