Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
436
chart
#2,630
All reviews
Rating Breakdown
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April 20, 2025
Digital Downloads is the perfect solution for selling Digital products online and the customer service is 10/10, I would highly recommend.
April 20, 2025
This is a GREAT download app! I started on Shopify using Shopify's Digital Downloads app, but then they stopped updating it and had to search for an alternative. We used Big Digital Downloads, but found most of my customers emails were being filtered, it was hard to resend download links, and then the links began getting blocked as spam. Very annoying! I reached out to Filemonk to check that they used another system for managing the links and getting the downloads to customers. Very impressed, very easy installation and now when a customer doesn't have a download, I can easily copy and paste the tracking link within the order - OMG! SO EASY! - so I don't have to go hunting through the app to find stuff. It's all right there in the customers original order. The only thing that I'd love to see improved is a way to see a product and list of all of its variants with the file name next to them all on one screen. This would allow me to double check on products that have 12+ variants that I've selected the correct file to go with each variant properly. I found it a little clunky at first when working within that type of product. Overall, I'm absolutely delighted with this app and wish I'd switched to it years ago. Thank you for making a great product!
April 17, 2025
Really glad to have found Filemonk. It's very easy to use and it's very helpful having the option to provide our customers with a Digital version of the products they choose. I have always received quick help when I message the team with questions.
April 11, 2025
Simple design, good technology, very responsive support. It does exactly what it says.
April 4, 2025
April 3, 2025
Super happy I found this app, it's been a great way to easily add digital products. Easy to use and set up as a beginner. A lot is customizable, even with the basic plan.
April 3, 2025
Anaam was extremely helpful. I highly recommend this for anyone wanting to sell an e-book on their website. Customer service has been nothing but helpful!
March 26, 2025
Very quick to respond. Helped twice in the space of a few minutes. Easy directions given. Would recommend.
March 24, 2025
Their customer service is amazing!! I really enjoy working with them. I had a couple of CSS issues and they took care of it super quick. Thank you again for your support!! I look forward to what you guys can do!
March 19, 2025
Loving Filemonk! Works perfectly for my video downloads and will use it for other content in the months ahead. Thank you!
March 8, 2025
Great app. If you ever have questions they have great customer service and will help you resolve quickly.
March 7, 2025
Loving this app so far. Free plan is great as a starter will be upgrading once I get more sales. I had a few issues with downloading files after a test order but it was quickly fixed by Nagaraj from support.
Thank you for your review! I'm glad to hear you're enjoying the app and that the free plan has been a great starting point for you. It was a pleasure assisting you with the file download issue, and I'm happy we could get it resolved quickly. We are always here to help you! 😊 Nagaraj / Technical Support Specialist