Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
388
chart
#2,432
All reviews
Rating Breakdown
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Dec. 15, 2024
Really easy to use and great experience for my customers and when I did have a tech issue I was helped really quickly and professionally
Dec. 13, 2024
Excellent responsive service and good functionality but really let down by inability to customise download page both for look and features. Mine is a gift product, an album of music for very young children, sent as a download and it looks rubbish and amateur. Particularly compared to the sleek Shopify look. Please please improve the download page or give developers access to the files so they can customise. Also not having the ability to bundle as a single download file is not ideal (have to download each file individually). Make a purchase and you'll see what I mean. Hope this feedback was helpful.
Dec. 10, 2024
Greatest service for digital downloads. And customer support is fast, polite and concise. Can recommend :)
Dec. 10, 2024
This app is great - I've shopped around looking for the easiest customer experience, and Filemonk is it! Thanks for creating this one!
Dec. 2, 2024
Really impressed at the support I received. Was struggling to link my digital product so used the chat facilities. Managed to lose the chat switching between screens but within a few minutes had received a personalised video by email showing me exactly what to do. Over and above customer service
Dec. 3, 2024
I like this app, and the support team is always quick to help with any issues. I hope the app remains user-friendly.
Nov. 28, 2024
Filemonk is a good supplier for digital products, never had a problem. If youre having troubles setting it up, feel free to ask the support. I must admit Filemonk was giving me the best support experience I`ve ever had. There helping you with every single problem and solving it, no matter how much time it takes.
Nov. 26, 2024
デジタルコンテンツ販売には、これ以上ないほど優れたアプリです。 購入後にお客様へ送信される「サンクスメール」と、ダウンロードリンク付きの「ダウンロードメール」が別々に届く仕組みになっており、これがデフォルトではスパムメールに振り分けられることもあり、対応が少し手間でした。 しかし、こちらもカスタマイズが可能で、DNSレコードを変更することで独自ドメインのメールアドレスへ対応できるようになりました。DNSレコードの設定は一見難しそうでしたが、カスタマーサポートの方々が非常に優秀で、日本語でのチャット対応もスムーズ。2日間にわたって丁寧にサポートしていただき、問題なく設定を完了できました。 アプリ自体の機能の素晴らしさだけでなく、サポート体制の手厚さにも驚かされました。デジタルコンテンツ販売が初めての方でも、安心して運営をスタートできるサポートが整っています。安心して導入をおすすめできるサービスです！
Nov. 25, 2024
this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend!
Nov. 25, 2024
Great support, very fast reply and big help. Easy to use app on Shopify well integrated
Thank you for your review! I'm glad we could assist you with your queries. I'm also glad to know you find the app easy to use. We're always here if you need anything else at all! - Sneha / Merchant Success Team
Nov. 24, 2024
Shashi helped me to make sure and to reassure me that my very first E-Book was downloaded correctly and was working as it should. Thank you Shashi for your help.
Thank you for your review! We're glad we could help setup your first digital product and test it to ensure everything works smoothly. We wish you the best for your store. We're always here for you if you need anything else at all! :) - Sneha / Merchant Success Team
Nov. 22, 2024
I really like this app - I've some very large files that were hard to deal with on other platforms, this has worked great - Quick support and good pricing. Recommended.
Thanks so much for the review! We rolled out a massive upgrade to our upload/storage service earlier this year and I'm really glad that it's working a-okay with large files! Let me know if there's anything else we can help you with. :) -- Sandesh / CEO
Nov. 21, 2024
So far, I've had a great experience with the app. Easy and intuitive to set up. When I had a (very small) issue, customer service (Sandesh) responded quickly and resolved it within hours. I'll come back to update my review once I've had more time using it.
Thanks a ton for writing a review! Super appreciate the kind words and we'd love to see an updated review after all the new changes coming to the app in December :) -- Sandesh / CEO
Nov. 19, 2024
App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy!