Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
374
chart
#2,400
All reviews
Rating Breakdown
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July 23, 2024
L'assistance m'a aidé et a résolu mon souci de DKIM pour approuver mon adresse mail. Cependant, cela a pris beaucoup de temps, environ 2 heures pour moins de 10 messages. Soyez patient si vous avez un souci. J'aime beaucoup l'application et ses fonctionnalités, qui sont vraiment excellentes et répondent bien à mes besoins. Toutefois, le service client est crucial pour les utilisateurs, surtout dans des situations urgentes. Mon problème était assez urgent et cela faisait 3 jours que je n'arrivais pas à le résoudre avec les explications dans les paramètres. Donc, quand le service client traîne, c'est un peu décevant. Malgré cela, l'application dans son ensemble reste super, et le prix est très abordable pour ce qu'elle offre. Avec quelques améliorations du côté du service client, l'expérience utilisateur serait encore meilleure.
Hey there! Thanks for writing a review and appreciate the kind words about the app. I totally understand the frustration with not receiving messages on time. When you worked with our team to set up the app, our average response time was in the 30 minutes range. Since then, we've made massive improvements - in process and team - and our average response time is now down to < 10 minutes. Which means that any issue, no matter how big or small, will be addressed fast. :) Thanks again for using the app! And I hope that you can see the effects of our improvements here. Let us know if there's anything we can help you with! -- Sandesh / CEO
July 8, 2024
Awesome Experience! It's quite easy to get around yet very versatile. They even gave us some free extra storage to get started!
July 5, 2024
So far so goo, customer service was helpful
Thank you for the review! So glad to know Filemonk is going great for you. We're always here to help. :)
July 3, 2024
It's a great app for selling digital products. It's very simple to use. The feature I like the most is I get the mail immediately when the file fails to get delivered. This helps me to provide better support tou customers
Thank you so much for the review! So glad to know Filemonk simplifies selling your digital products and our email notification on failed deliveries keeps you updated. We're here to help anytime. :) -Sneha / Merchant Success
June 30, 2024
very good
Thank you for the review. So glad to know that Filemonk is easy to use. We're always here to help. :) - Sneha / Merchant Success
June 29, 2024
Hi, I am not using the app, how can I delete all the data in my site?
Hey there! Sorry to hear that you're not using our app anymore. Once you uninstall the app all data should be deleted within 48 hours. I've also dropped an email to see what best we can do help you. We hope to welcome you to Filemonk again :) Best Regards, Anaam / Merchant Success, Lead
June 28, 2024
good to use
Thank you for the review. So glad to know that Filemonk is easy to use. We're here to help anytime. :) - Sneha / Merchant Success
June 26, 2024
Really great so far and fantastic customer service!
Thank you so much for your kind words :) We're glad our Merchant success team was able to help you out. Please feel free to reach out for anything else, we're here to help! - Anaam / Merchant Success Lead
June 26, 2024
Great solution to share files and allows customization!
Thank you so much for leaving a review :) Our team is happy to hear that Filemonk is working out well for you
June 25, 2024
I am loving this app! Sneha has been amazing helping me with setting up the app within my store. It's actually so easy to use. Thank you!
June 21, 2024
June 20, 2024
THIS APP WORKS BEAUTIFULLY! AND THE CUSTOMER SERVICE IS TOP NOTCH! I WAS HAVING ISSUES SETTING SOMETHING UP (TOTALLY MY FAULT) AND I REACHED OUT TO SEE IF THEY COULD HELP ME, SNEHA WENT ABOVE AND BEYOND TO HELP ME WITH MY LITTLE ISSUE. SO FAR THERE ARE NO ISSUES WITH THIS APP. THANK YOU SO MUCH!
June 20, 2024
Very happy so far. They doubled my storage space on the free plan as I am just starting out with digital products and don't want to commit to a subscription yet. Customer service experience was top notch! Would recommend :)
June 17, 2024
I have never done digital sales before and I have had a wonderful first time experience with the help of Sneha from the Filemonk team. The customer service is great. They answer fast and are very friendly and professional. And no matter how many questions I asked she answered them happily. Thank you so much!