Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
315
chart
#356
All reviews
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June 18, 2025
I have been trying for weeks to get my DKIM verified but without success luckily Nagaraj came on line and because I didn't know how to do what was suggested (despite the information being given clearly) he went and sorted things out for me. Thank you so much. I always find the customer service of Filemonk to be excellent. They never let a problem beat them and help customers sort out problems all the way.
May 16, 2025
The app works seamlessly. Customer service is some of the best I have received. I can't wait to get more products in store to use with this app. If you have tried others and son't like them, look no further. I couldn't be more happy with the integration.
Thank you so much for the wonderful review! I'm really glad to hear that the integration has been seamless for you and that you’re happy with the experience so far. It was great helping you add the download button to the order confirmation email. If you need any further assistance as you add more products, I’m here to help anytime! Nagaraj | Technical Support Specialist
Sept. 6, 2025
This is a great app. It works flawlessly. We had a minor problem, and their team fixed it fast. We at coolmoondesigns.com are extremely happy with the product and the support team is outstanding. I highly recommend this product.
April 30, 2025
I reached out about a couple of issues that I was experiencing today. Vishnu, was so knowledgeable about both of them and helped me quickly and easily. It was a pleasure to learn and have my issues resolved with such ease and attention.
Thank you so much for your awesome review! :) I'm delighted to learn that you find the service helpful and satisfactory. I was glad to help out. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
April 27, 2025
We use Filemonk to send digital instructions for our physical products. It has worked very well for us, and the tech support has been excellent. I’ve been very pleased with the results of this app so far.
Thank you for your feedback! I’m happy to hear that Filemonk is working well for you and that you’re pleased with the support provided, especially with the DKIM authentication help. If you need anything else, we are always here to help! Nagaraj | Technical Support Specialist
April 23, 2025
Top Kundenservice!
Vielen Dank für Ihre freundlichen Worte! :) Ich freue mich sehr, dass Sie mit unserem Service zufrieden sind. Wir haben immer ein offenes Ohr für Ihre Fragen, Anliegen und Ihr Feedback. Wir freuen uns auf Ihre Zusammenarbeit mit Filemonk! – Vishu / Senior Technical Support Specialist
April 20, 2025
Digital Downloads is the perfect solution for selling Digital products online and the customer service is 10/10, I would highly recommend.
Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. It was a pleasure for me to help out in migrating your orders and provide assistance. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
April 20, 2025
This is a GREAT download app! I started on Shopify using Shopify's Digital Downloads app, but then they stopped updating it and had to search for an alternative. We used Big Digital Downloads, but found most of my customers emails were being filtered, it was hard to resend download links, and then the links began getting blocked as spam. Very annoying! I reached out to Filemonk to check that they used another system for managing the links and getting the downloads to customers. Very impressed, very easy installation and now when a customer doesn't have a download, I can easily copy and paste the tracking link within the order - OMG! SO EASY! - so I don't have to go hunting through the app to find stuff. It's all right there in the customers original order. The only thing that I'd love to see improved is a way to see a product and list of all of its variants with the file name next to them all on one screen. This would allow me to double check on products that have 12+ variants that I've selected the correct file to go with each variant properly. I found it a little clunky at first when working within that type of product. Overall, I'm absolutely delighted with this app and wish I'd switched to it years ago. Thank you for making a great product!
April 17, 2025
Really glad to have found Filemonk. It's very easy to use and it's very helpful having the option to provide our customers with a Digital version of the products they choose. I have always received quick help when I message the team with questions.
April 11, 2025
Simple design, good technology, very responsive support. It does exactly what it says.
April 4, 2025
April 3, 2025
Super happy I found this app, it's been a great way to easily add digital products. Easy to use and set up as a beginner. A lot is customizable, even with the basic plan.
April 3, 2025
Anaam was extremely helpful. I highly recommend this for anyone wanting to sell an e-book on their website. Customer service has been nothing but helpful!
March 26, 2025
Very quick to respond. Helped twice in the space of a few minutes. Easy directions given. Would recommend.
March 19, 2025
Loving Filemonk! Works perfectly for my video downloads and will use it for other content in the months ahead. Thank you!