Digital Downloads ‑ Filemonk

Thank you for your feedback! I’m glad to hear that you find Filemonk easy to set up and use. Wishing you great success in selling digital products to your customers. It’s great to know that we could assist you and address your queries. If you have any questions or concerns in the future, feel free to reach out—we’re here to help! - Sneha / Senior Technical Support Specialist - Sneha / Senior Technical Support Specialist

Thank you for your feedback! 😊 We're thrilled to hear that your experience with Filemonk has been smooth so far. It's wonderful to know that our support team has been able to assist you effectively. We’re excited to see the amazing online courses and materials you’ll create for your website! If you ever have any questions or need assistance, we’re always here to help. Wishing you all the best as you continue to grow your digital offerings! - Sneha / Senior Technical Support Specialist

Thank you for such a glowing review! 😊 We’re thrilled to hear that you’ve found the app easy to use and that the setup was smooth and hassle-free. It’s great to know you’re enjoying the clean interface and seamless handling of large files—that’s exactly the experience we aim to provide! We truly appreciate your recommendation and are here if you ever need assistance. Wishing you continued success with your file-sharing needs! - Sneha / Senior Technical Support Specialist

Thank you for taking the time to leave a review. It was my pleasure to help you set up your DKIM authentication to send out emails using your custom email address. Please feel free to reach out for anything, we're here to help :) -Anaam / Merchant Success Lead

Thank you for your review! I'm glad I could help link your digital file to a product on your store that your customers receive upon purchase. I wish you the best for your store. We're always here if you need anything else at all. - Sneha / Merchant Success

Thank you for your wonderful review! I'm glad we could help setup your own custom email to send emails to your customers and customize the email template. We wish you the best! We're always here for you! :) - Sneha / Merchant Success

Thank you for your review! I'm glad you're liking Filemonk and it helps you sell your digital products easily through files stored in Dropbox. We wish you the best! We're always here for you! :) - Sneha / Merchant Success

¡Gracias por tu atenta reseña! 😊 Nos alegra saber que Filemonk está funcionando bien para usted, especialmente con los correos electrónicos posteriores a la compra y el amplio espacio para productos digitales. Entendemos sus comentarios acerca de que el botón de descarga inmediata está disponible solo en el plan pago y siempre buscamos mejorar nuestras ofertas para todos los usuarios. Realmente apreciamos su recomendación y, si alguna vez necesita ayuda o tiene alguna pregunta, ¡no dude en comunicarse! ¡Le deseamos un éxito continuo con su negocio! :) - Sneha / Senior Technical Support Specialist

Thank you so much for your kind words! I'm glad I could help setup Filemonk. I wish you the best for your store. We're always here to help. :) - Sneha / Merchant Success

Thank you for your review! 😊 We're so glad to hear that Filemonk is meeting your expectations and making it easy to manage your digital product deliveries. It’s great to know you’re well pleased with the integration to show the download button on thank you page for easy accessibility post purchase! If you ever need any help or have questions, don’t hesitate to reach out—we’re here to support you. Wishing you continued success! - Sneha / Senior Technical Support Specialist

Thank you for your wonderful feedback! 😊 We’re delighted to hear that you’re happy with Filemonk and that your customers are receiving their resources instantly—that’s exactly what we strive for! It’s great to know our support team has been responsive and helpful whenever you’ve needed assistance. If there’s ever anything more we can do for you, feel free to reach out anytime. Wishing you continued success! - Sneha / Senior Technical Support Specialist

Thank you for the 5-star review! We wish you the best in selling digital products to your customers. :) If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. - Sneha / Senior Technical Support Specialist

Thank you so much for the appreciative words! :) I'm very happy to learn that you're finding things easy. It was a pleasure for me provide help and answer your questions. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist

Thank you for your wonderful feedback! I'm so glad to hear that you found the setup easy and that the customization options work well for you. It was my pleasure to assist with the DKIM authentication and Shopify's App Proxy settings to ensure your digital downloads run smoothly. If you ever need any further help, feel free to reach out! Nagaraj / Technical Support Specialist

Thanks so much for the kind review! Very cool that you're using our Licence keys feature at scale and glad we were able to help out. It's only going to get better. :) -- Sandesh / CEO

Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again. Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time. I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true. -- Sandesh / CEO

Thank you so much for your amazing review! I’m thrilled to hear that you find Filemonk easy to use and that our customer service has been quick and helpful. Your recommendation truly means a lot! :) If you ever have any questions or need support, don’t hesitate to reach out. We're here to help! - Sneha / Merchant Success