Digital Downloads ‑ Filemonk
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I've been using the app for a couple of months now and it's worked very well for downloading digital products.
Had a small issue, they fixed it fast. App works smooth now. Thanks!
Thank you for your review! I'm glad I could help you to resolve the issue. Wishing you the best. Please do feel free to reach out anytime if you want any help I am always here to assist you :) Momna / Technical Support Specialist
Good layout and shows a quality service to my consumers. The support system is also very helpful and proactive
great! love it
Thank you for your review! It's great to hearing that you're loving Filemonk. I'm glad I could help place a test order on your store to make sure the app is working as expected. Wishing you the best. Please do feel free to reach out anytime! - Sneha / Technical Support Manager
Shashi was very helpful and was able to edit my download page to make the font larger (as my brand font was very small). It was done super quickly and Shashi was very friendly. He then helped me again to sort out some technical stuff in the back end.
LIsten, I didn't get name, though it was right there in the header. But I know that sentient is a keeper. S/he solved my frustion in one sitting. I love the approach to problem solving. I learned a lot more than I had intended. Thank you.
Very impressed with the patience of the staff who attended to me. Walked me through patiently and gently nudging me in the right direction until I was fully set up and confident using the app in my store.
fast solution and easy communication
Thank you so much! I'm glad I could provide a quick solution and make the process smooth for you. We are always here to help! Nagaraj | Technical Support Specialist
le support client est vraiment bon et de qualité. Merci à Nagaraj pour la solution trouvé en 5 minutes
So far so good! Easy process. Once more sales come in, I will upgrade my plan.
The app works perfectly and customer service has been great as well. Thank you!!
Good app. Simple to use and great customer support. I had the pleasure of working wth Vishu to resolve my issue.
Thank you so much for your kind words! :) I'm happy to learn that you find the app simple to use. I was glad to help out with your queries and answer your questions. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
My issue was user error, but I received a lightning-fast response from Hassan and he was wonderful to work with. Very patient and polite and professional. I recommend this app fully - even for noobies such as myself.
I had an issue where I didn't have something set up properly and Nagaraj stuck with me until it was resolved. Great Support!
Thank you for the kind words! I'm really glad I could stick with you and help get everything set up properly. If you ever need anything else, we are always here to help! Nagaraj | Technical Support Specialist
Thank you for your 5 star review! Wishing you the very best with selling your digital files. :) - Sneha / Technical Support Manager
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