Klax Follow‑Up Email Marketing

Oct. 28, 2019

This app is very easy to use and converts abandoned carts extremely well! Before we installed Follow Up Email Marketing, we were averaging 5-7% recovery on abandoned carts with the Shopify abandoned cart recovery. After installing Follow Up Email Marketing and using it for the last couple of months, we are now at 18-21% recovery which is an amazing improvement! We've tried other abandoned cart recovery apps in the past that did fancy emails but did not convert anywhere near this. Great app guys and well worth the money.

Sept. 21, 2019

Great app for follow up emails. We send "thank you" and "Please Review" emails. Love how it pulls the precise item and inserts into the email. Very helpful.

Aug. 23, 2019

This is one of my favourite apps on Shopify. I've been using this for about two weeks and have seen remarkable results for our abandoned cart and lapsed customer emails. What I like the most is the excellent service - I've been chatting with the CEO, Michael, using their in-app live chat functionality and he is super prompt in resolving all our issues. Whether it's email best practices, analytics and tips, we always hear from him directly in a few hours!

Aug. 16, 2019

This app should be mandatory for all Shopify businesses! It's great - easy to use and the customer support is awesome.

July 19, 2019

I had no idea how much support I would get in installing app and setting up the emails. Very helpful!! I love the app.

July 29, 2024

2024 Update: APP HAS BEEN ABANDONED BY DEVELOPER. DO NOT SIGN UP. Unfortunately 5 years after my initial review this app seems to be faltering. Problems with delivering emails, at times when you try to access the app you just get a 'bad gateway' message, and customer service, which was once very fast and helpful, now is virtually non-existent with no reply for many days or more. I will likely start looking for an alternative at this point. 2019: Got the app to send individual downloads codes to customers after checkout automatically. With some tweaks it's been working like a charm. Great customer service as well to help us get what we needed - very responsive and quick. A lot of other features we have yet to delve into but intend to. Recommended!

June 19, 2019

I was looking for an automated email option that was easy to use and was reasonably priced for a small business. After installing and deleting a couple of other email apps I found this app was exactly what I was after. The templates make it super easy to format your message or you can dive deeper with more customization if needed. Their customer service is outstanding and they get back to you quickly if you have questions. For the price and the time spent creating the emails, you can't go wrong with this app.

March 1, 2019

Absolutely awesome support! Needed some customization to add tags in and they had it done before they said they would. I have 10 campaigns running on this program. Great support, great app!

Oct. 13, 2017

Awesome app! I wish I had installed it years ago. We worked hard to get our product reviews accepted by Google Merchant Center and now that we have this software we can make sure all our customers have an incentive to leave us honest reviews. We were able to have the software backtrack a few months and it sent out 500 requests for reviews, and now we have it on auto-pilot so it will email customers after 1 week to ask what they liked about their orders. We also replaced our abandoned checkout app with this one. EXCELLENT!

Sept. 24, 2017

Great idea , could not get it to display the dashboard with providing access to my shopify web page to someone from Belarus.

May 18, 2017

Does what it's supposed to do, haven't had any problems with it at all!

May 5, 2017

Super easy to use. Lets me know my customers are receiving communications that are pertinent to them without me having to worry about anything!

Jan. 23, 2017

Great app. Works well. Good support. better than stock shopify notifications.

June 1, 2017

GREAT APP would recommend to other shopify stores for sure.

Aug. 16, 2016

Great app! Has been very effective on a number of fronts - abandon cart recovery, product reviews especially. It has given us the ability to send attractive emails to our clients and automate many of the functions in one app.

July 13, 2016

This app is fantastic and the support team is even better. Not only does the app do exactly what we needed, but the support team helped us through some issues specific to our business. I highly recommend Follow Up Email.

July 7, 2016

Now here is a team that knows its business! I'm actually blown away by how they are able to see things exactly from a shop owners point of view to proactively introduce new features every now and then which keep adding to this already nifty little tool. Set it up and forget about it - it's like having your own personal butler to engage with your guests while you're busy attending to other stuff. Try it out - this is good stuff!

June 6, 2016

This has increased our sales so I'm very happy with Follow Up Email. We find we don't need to send the two week follow up as people usually purchase by the 1 week follow up (so we deleted the 2 week follow-up email option). It's been great for customer feedback too... We have had customers reply to the follow up email explaining why they didn't purchase, and when we fix the problem they usually go on to make a purchase.

June 3, 2016

First rate follow up email service - has helpful suggestions and just plain works. Highly recommend.

June 1, 2016

When I say that I did a LOT of research before committing to this app, I mean it. Checked all competing apps on Shopify, compared features, reviews, reviews from active stores - and somehow, Follow-Up Email seemed to be the one whose out-of-the-box functionality was closest to what I needed. Setting it up was easy, results were quick - there was only one test left. How responsive would the team be? Well, turns out there were some clarifications I needed while setting up the mails and Konstantin from the setup/support team was a dream to work with. Will definitely recommend to those looking at automating a lot of their email communication/engagement with members.