All reviews

Rating Breakdown

  • 5
    93% (2,014 ratings)
  • 4
    4% (97 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (14 ratings)
  • 1
    1% (30 ratings)

Reviews with Text

  • 94% (2,032)
Review RSS Feed Review RSS Feed

3 / 5 Share

Dec. 26, 2025

The form itself works well, and I use it across several other websites. However, it does come with a number of missing features and recurring issues. For instance, unlike many comparable services, there is no option to delay the autoresponder. Having this capability would be a meaningful improvement. In addition, design-related problems occur every time I install the form. It also happens every time I update my theme. Resolving them usually requires contacting the developer and going through unnecessary back-and-forth, which can be both frustrating and time-consuming, especially under tight deadlines. In practical terms, you should be prepared to spend extra time troubleshooting before the form functions smoothly and looks the way it should. The core issue is that each time, I have to explain the exact same problem to the developer from the very beginning, as there doesn’t seem to be any internal note-taking or record-keeping. Repeating the same troubleshooting cycle every time is both inefficient and unnecessarily time-consuming.

Using app

About 2 hours

Total reviews

2

Average rating

2.5

5 / 5 Share

Dec. 26, 2025

Good enough in the free plan. Great customer service. Thank you, Emma

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

Support is top notch. Occasional time zone delays, but that's just how things are now a days. We have been using powerful Contact From Builder by Globo for several years now. We also have been using their other apps, such as - Search and filters: https://apps.shopify.com/product-filter-and-search - Upsell and cross-sell: https://apps.shopify.com/partners/globo when support is needed, which has not been very often, then are quick to respond and make sure our requirements are met as needed.

Using app

Over 4 years

Total reviews

5

Average rating

3.4

5 / 5 Share

Dec. 23, 2025

super

Store

Mein Shop

Using app

About 22 hours

5 / 5 Share

Dec. 20, 2025

Merci à Emma pour son aide, elle m'a permis de résoudre rapidement mon problème

Using app

About 19 hours

Total reviews

13

Average rating

4.7

5 / 5 Share

Dec. 19, 2025

Emma so gOOd

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2025

Great support. Have assisted with any questions I have had and am overall very happy with the product and support I have received. Emma has done a fantastic job assisting me throughout this process.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2025

Rapid response, user-friendly forms, and immediate technical support.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2025

Emma is good, solve all my problems.

Store

XKAH

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 18, 2025

Emma was VERY helpful and the response was immediate, Even though it was Midnight my time!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2025

emma is so good

Store

Kunphy

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2025

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2025

Does what it is supposed to do. Had an issue with displaying in Firefox and they fixed it quickly

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 16, 2025

A powerful product with strong technical support. Praise Emma. She is very patient and professional.

Using app

1 day

Total reviews

7

Average rating

4.6

5 / 5 Share

Dec. 15, 2025

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 15, 2025

Their customer support is excellent. Quick to respond, knowledgeable, and genuinely helpful in resolving issues.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 14, 2025

That Emma is there to help out when you are stuck with the app functionality or you have questions.

Store

TUXCLUB

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

Suporte perfeito

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

Issue was resolved rightaway and thanks to Emma for assisting me.

Using app

2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 11, 2025

Buggy: after spending hours creating the form, when you visit the form page and then close it, part of the form remains stuck in the menu and on the pages you visit afterwards.

Using app

8 months

Total reviews

11

Average rating

4.6