Fraud Filter
Create custom filters to help you prevent fraud
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June 5, 2023
I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.
Thank you for taking the time to share your feedback. To clarify, you can use Fraud Filter's rule-based functionality to block orders, and to prevent certain known customers from ordering. If you want to give it another try and need some guidance on setting up a rule, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
May 27, 2023
Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.
Hi, there. Thank you for sharing your feedback. We can see why adding additional options to the logic rules would be beneficial to prevent recurring orders. We would be happy to pass your feedback along to our developers for future considerations. Cheers! -Mac, Shopify Support
May 5, 2023
I use it since 2 years approx and it helps but some people can order under another name ??? So, I have tried to add many filters about names and will see what this does. But I check where every customer lives by googling them and check where they live and if their adresses matches the one they entered, all good. Also if they are not regular customers, will turn down the shipping in a different location than the billing. The crooks are insistant though, They call and try to defend their points even if their story is a joke We have set it up as we get a warning, not the order cancelled automatically. After doing my research, I decide and cancel the order becase we have accepted the charge . We also have set up that we have to accept the charge instead of automatic. It gives us time to look into them and no need to refund since they were never charged. But anything suspiscious, am not risking. I do offer them to ship to stores near them so they can go buy directly and even save on shipping fees, and funny enough, had one fake buyer residing 2 blocks away from one of our buyer (store) and another, 4 blocks away, and in both cases, they refused so, we know it is a gimmick.
Hi there, Thank you for taking the time to share your experience and custom filters that you use to mitigate these high risk orders. In addition to blocking users names, you should be able to filter out their IP address or email as a filter as well. If you would like some more assistance with this, please contact our support team and we can look into it further: https://shopify.link/VRd6 -Mac, Shopify Support
March 30, 2023
En general es bastante útil, ayuda a detectar la gran mayoría de intentos de estafa, pero la automatización de reglas es complicada de utilizar y no encontré ninguna manera de que cancele de manera automática los pedidos con alta posibilidad de fraude.
March 16, 2023
Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support
Feb. 1, 2023
It won't allow you to make a requirement for the BILL TO and SHIP TO addresses to be the same. This is key to stopping fraud for us. Credit card owner is never the person fraudulently using the card, and buying and having delivered our products. It is going to a different home address. Therefore making it obvious that two different addresses are needed in defrauding a company of their consumer good. Basic knowledge in fraudulent activity and easy solve for Shopify but they haven't.
Thank you for your review. I can definitely appreciate your need to prevent orders with high risk status. As such, I have shared your feedback with our developers for consideration. In the meantime I do want to draw your attention to Shopify's built in fraud detection (https://bit.ly/3SAfef3) services. By switching to manual payment captures (https://bit.ly/3ZgomYY) and reviewing each flag you can choose to decline such orders. -Olivia, Shopify Support
Jan. 23, 2023
I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful. Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.
Thank you for taking the time to share your feedback with us. We appreciate your business needs and this helps us better our products and offerings in the future. I have shared your comments back with our product development team for consideration. -Olivia, Shopify Support
Jan. 11, 2023
I don't recommend it. The parameters are extremely limited, I put in some straightforward ones just to try to get it to work at all and those didn't work. Support was not helpful and just gave me a list for better apps that are not free instead of understanding this app enough to help me get an use out of it. You should also have a couple of examples that would commonly be used and actually work with the app.
Thank you for taking the time to share your feedback here. I would encourage you to contact support again with some concrete examples of orders that met your parameters and still came through. If the parameters aren't working as expected, our support team should be able to help you troubleshoot those or escalate you to a technical specialist. As well, I can definitely appreciate how helpful it would be to have a help doc of example perameters. I'll be sure to pass that on to our development team as a request. Thank you. - Brie, Shopify Support
Dec. 27, 2022
It's a good app and adequately blocks customers. For anybody complaining about the app not working, for the blocking feature to work the filter must contain all of the attributes to block the customer. For example, when setting up a filter, only include one attribute because for the filter to work it needs to meet all of the attributes. 10/10
Nov. 23, 2022
This isnt terrible, honestly. The only probalem is that you need to set up one rule for email, then another rule for address and another rule for name. The more criteria you have on a rule the less effective it is. This is good at setting up single point rules. Such as email block. But not email + address.
Hey, there. Thank you for taking the time to leave us a review for Fraud Filter. We appreciate the feedback you've provided us here. With so many rules, there are times where too many of these rules being in effect may impact a shop's ability to keep all potential fraudsters out. I've gone ahead and passed the feedback you provided us here to our Product Team so they can consider adapting these rules in a future update. I can't comment on what the result of your feedback may be, but you can be confident that our team is aware of your review. Thanks again! -Imogen, Shopify Support
Oct. 6, 2022
ok ok Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Aug. 25, 2022
Pathetic App. Do not use this app. This app will definitely cancel your orders but will not reverse/refund the amount.
Hey, there. Thank you for reaching out and bringing this to our attention. When setting up rules for Fraud Filter, there is an additional option that allows you to 'Refund transaction amount' and refund the order. That being said, if you need help with setting this up, then we'd be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Aug. 24, 2022
Not a very well developed app. Disappointing coming from official Shopify. The rulesets are limited to 'AND' only. You cannot do 'OR' rules. Also, it only cancels the order being placed instead of preventing the order from being placed in the first place. That means you are still paying processing fees to Shopify. Please improve this app as Fraud prevention is a critical part of any online store.
Thank you for taking the time and sharing this feedback with us. We're sorry to hear that Fraud Filter was unable to meet your needs and we would be happy to pass your feedback along to our development team for further review. We appreciate the constructive feedback and we hope to see improvements in future releases. Thanks again. -Elias, Shopify Support
Aug. 22, 2022
Useless App Shopify used to offer billing doesn't match shipping or order declined now they take away any fraud protection and give this joke of an app. We will be off shopify very soon!
Hey, there. Thank you for sharing this feedback with us. While Fraud Filter does not offer the same rules as previous releases, our app is considered more of a fraud prevention. That being said, if you need to review the billing and shipping addresses before fulfilling an order, then you can consider capturing the payments manually (https://bit.ly/3QccmSW). If you need any help with this, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. That being said, if you're looking for fraud protection, then we'd recommend taking a look at Signifyd (https://bit.ly/3cMDt9u). Signifyd offers revenue protection as well as abuse prevention. If you need any help with their app, the app developer is always available to assist you - you can reach out to them directly through the contact information found in the Support section (https://bit.ly/33brIzk) of their app's page. Cheers. -Elias, Shopify Support
Aug. 20, 2022
this app as dangerous and wasteful as it gives you false sense of security, filters do not work!!! We lost a lot of money due to chargebacks It is extremely irresponsible for Shopify to offer this app to us in the first place!!!
Hey, there. Thanks for taking the time to leave your feedback here. I'm sorry to hear the filters you've setup in the app don't seem to be working. We'd like to help you troubleshoot that so we can get the app working for you! Please reach out to our Support team via our Help Center: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support
Aug. 11, 2022
I love Shopify and many of its apps. Thank you guys, you are doing a great job. But not this app, unfortunately, not. Let me explain. You say it 'blocks certain customers from checking out', but it doesn't... sorry to say that... The app allows all customers to place order, all customers do receive 'Pament Successfull' message on their screen. And wait for their order to arrive. What this app does is it CANCELS unwelcomed ORDERS immediately after they are placed /or warns you and you cancel them manually/ and sends cancellation emails to the customers. And here is the problem - automatic emails can /and probably will/ get into Spam or Promotions folder and customers might not even suspect their order has been cancelled. I wish this app really did 'block certain customers from placing orders' so they could see 'Unable to place order' or something like that instead of 'Thank you for your order'. Nevertheless, your hard work deserves a Thank you. At least you tried and maybe the app will upgrade one day.
We very much appreciate you taking the time to share your feedback with us here, and I am sorry to hear that the Fraud Filter app has not proven to be a useful tool for your store. I can see why the problems you've outlined have been a frustration and the feedback and suggestions you have provided will be passed along to our app development team for them to review. We also appreciate the kind words you've shared here and I'm glad to hear your experience using Shopify has been a positive one. Thanks again for reaching out. -Victor, Shopify Support
Aug. 9, 2022
I like the ability to add a warning, however I would like this to mark them as high risk not medium. Is that possible please?
Thank you for getting in touch and for writing your review. The Fraud Filter app can notify you of a potentially suspicious order if it meets a condition that you set. In terms of risk profiles (e.g. medium vs. high risk), this is something our automated risk analysis tool provides: https://bit.ly/3m6THdP. It is available for all merchants and can be used to better judge the validity of the orders you receive. I can however see why it'd be a useful tool to be able to mark orders by high or medium risk within the Fraud Filter app as well, so I will be sure to pass your feedback onto our development team. -Victor, Shopify Support
July 9, 2022
Doesn't seem to work. I am trying a block a specific customer from buying any products or contacting me via my store contact form (the person keeps harassing me with offensive messages) but regardless of what rule I create it makes no difference. Really disappointed. Any help making that work?
Thank you for reaching out and bringing this to our attention. While Fraud Filter doesn't prevent customers from messaging you, you can block them from checking out on your store. If you'd like to block someone from contacting you, then you can block their email through the inbox from your email provider. That being said, to block customers from checking out, you can block them using their email or IP address. If you'd like to learn more about Fraud Filter, then please take a look at our guide here: https://bit.ly/3hEwLSg. If you need further assistance with setting up Fraud Filter rules, then we'd be happy to assist you through live chat, callback, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
May 18, 2022
Does nothing. You can have like 50 filters or rules and it literally does absolutely nothing. Worthless.
I'm sorry to hear that you've found the Fraud Filter app to be unsuitable for your store but we appreciate you sharing your feedback with us here nonetheless. I will be sure to share your comments with our development team. -Victor, Shopify Support
April 22, 2022
it literally doesnt do anything. bye dunno what to say. ignore all of this . trying to reach 100 characters
I am sorry to hear that you haven't found the Fraud Filter app to be helpful but thank you for sharing your feedback with us here nonetheless. Shopify does provide other tools and resources to help combat fraud outside of the Fraud Filter app, which you can read about here: https://bit.ly/2PoUYkf. -Victor, Shopify Support