Gelato: Print on Demand
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Hi there, Thank you for the 5-star review. We're happy you are enjoying Gelato. In case you have any questions or concerns, please feel free to reach out. Best regards, Andrzej Gelato Support Team
constant payment issues when i have a positive balance and auto replenish set up. Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Hi there, Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues. I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet. We have also contacted you internally with more details. Best regards, Andrzej Gelato Support Team
The Gelato App was very easy to integrate with Shopify. To add the products to Shopify from Gelato was a very straight forward process
Hi there, Thank you for the kind review. We're happy to see that the integration works well and that it was easy to connect your store with Gelato. In case you have any questions or concerns, feel free to contact us anytime. Best regards, Andrzej Gelato Support Team
I've never been able to make a payment successfully after changing three different cards. I've never heard of having to submit my ID and bank card information to buy anything.
Love it, especially the pricing/profit page
Hello, Thank you so much for your positive rating! We appreciate your support and are thrilled to know you’re satisfied with your experience with Gelato. Kind Regards, Michal Gelato Support Team
Hi there, Thank you for the 5 stars. Let us know in case you have any questions or concerns. Best regards, Andrzej Gelato Support Team
smooth interface everything straight forward and the best feature for me is that i can setup multi variants on 1 product, was a game changer for me
Hi there, Thank you for your 5 star review - we're happy to see that everything works well for you and especially that you appreciate the multi-category feature. Feel free to reach out if you have any questions. Best regards, Andrzej Gelato Support Team
Very user-friendly and clear to understand. Simplicity is the basis of the whole experience. Highly recommend it.
easy
Hi, Thank you for your kind review. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at [email protected] Best regards, Andrzej Gelato Support Team
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