Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
646
chart
#730
All reviews
Review RSS Feed
April 4, 2025
Very difficult to produce product listings fo business purposes
Hi there, Thanks for your feedback! We've reached out directly to learn more about the difficulties you’ve faced when creating product listings. Understanding your experience helps us continue improving the platform. Best regards, Bart Gelato Support Team
April 2, 2025
Nice app and easy friendly
Hello, Thanks so much for the kind words! We're glad to hear everything feels easy to use and creator-friendly. If there's ever anything you need, we're just a message away. Best regards, Bart Gelato Support Team
April 2, 2025
good quality and efficient and affordable delivery
Hi there, Thanks for your review! We're happy to hear the quality and delivery are meeting your expectations. If you ever need anything, we're here to support you. Best regards, Bart Gelato Support Team
March 31, 2025
Great!!
Hello, Thanks for your support! We're glad you're having a great experience and appreciate you being part of the Gelato community. Let us know if there's anything we can do for you! Best regards, Bart Gelato Support Team
March 30, 2025
So far I am liking this better than Printify or Printful!
Hello, Thank you for your kind review! It's great to hear that you're having a positive experience with Gelato. If there's anything we can do to further support your business, feel free to reach out. Best regards, Andrzej Gelato Support Team
March 26, 2025
Store
My Store
Using app
About 2 months
Hello, Thank you for your review! We appreciate your support and are glad to be part of your journey. If you ever need anything, we’re here to help. Andrzej Gelato Support Team
March 25, 2025
Problemas con la app. Hubo una actualización y desde entonces cada vez que realizo un cambio en un producto, desaparecen todas las variantes. Y a causa de esto perdí las ventas de Black Friday, Navidad, rebajas de enero, San Valentín... Creo que he tenido mucha paciencia y muchas pérdidas económicas y al principio llegaron a decirme que yo no era una prioridad, ni me respondían, tuvo que intervenir atención al cliente de Shopify porque dijeron que el problema era de Shopify, pero Shopify confirmó que el problema era de la app de Gelato, y así, lograron que me contestasen, pero cada vez era esperar a que contestaran unos días, iban dejando pasar el tiempo, por último cada vez me pedían más pruebas, grabaciones de pantalla y todo para nada. Nunca solucionaron el problema. Les pedí que trasladaran todas mis cosas (método de pago, wallet, mi tienda con mis artículos...) a una nueva cuenta, para ver si así funcionaba todo bien desde otra cuenta porque antes de la actualización iba todo perfecto, insistí varias veces en eso y nunca respondieron a mi petición. Y no podía estar creando el mismo producto una y otra vez tanto en Gelato como en Shopify, porque al cambiar un diseño, o añadir una talla o quitarla, añadir un color o quitarlo, etc. daba el error y se borraba todo. Así que al final tuve que cambiar de proveedor de POD. Con lo fácil que hubiera sido decir, bueno, vamos a cambiarte a una nueva cuenta, haz la cuenta, y te pasamos a la wallet lo que tienes, el resto tienes que hacerlo de nuevo. De todas formas estaba haciéndolo todo de nuevo una y otra vez, no me hubiera importado. Pero ya viendo todo el tiempo que ha pasado y no hay solución. Os digo adios. Ya no me valen las disculpas, ni que digáis que sabéis lo importante que es esto o aquello, y que aún estoy a tiempo de hablar de nuevo con soporte, etc. Lo que teníais que haber hecho, no lo hicisteis cuando debíais. Espero que al resto de clientes les vaya bien, porque a mí, me han tratado fatal. Todo con muy bonitas palabras, pero realmente ningún interés en solucionar el problema, por esto digo lo de tratarme fatal, y por decir que yo no era una prioridad.
Using app
4 months
Total reviews
7
Average rating
3.1
Hola, Le pedimos disculpas por cualquier inconveniente que esto pueda haberle causado y comprendemos su importancia para su negocio, especialmente durante las temporadas altas de ventas. Lamentamos no haber resuelto el problema a tiempo y que nuestro seguimiento no haya sido tan proactivo como debería. Desde entonces, hemos implementado mejoras para solucionar los problemas de rendimiento, pero reconocemos que deberíamos haberle contactado para asegurarnos de que todo funcionara correctamente. Ese fue nuestro error. Le hemos contactado nuevamente para analizar esto con más detalle y ver si podemos hacer algo para resolverlo. Por favor, revise su bandeja de entrada; nos encantaría ayudarle. Atentamente, Bart Gelato Support Team
March 24, 2025
very good instruction on using the app, easy to transfer pod products, and set pricing
Hi, Thank you for your 5-star review! We're happy to hear that you found the instructions helpful and that transferring POD products and setting pricing was easy. Providing a seamless experience is our goal, and it's great to know we're on the right track. If you ever have any suggestions or need assistance, feel free to reach out. Best regards, Michal Gelato Support Team
March 14, 2025
Easy to navigate and good products.
Hi, Thank you for your feedback. We're glad to hear you're enjoying the platform and our products. If you ever need assistance, feel free to reach out. We appreciate your support and look forward to serving you again. Kind regards, Michal Gelato Support Team
March 13, 2025
Hello, Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at [email protected]—we’re always looking to improve and hope to earn that fifth star! Kind regards, Michal Gelato Support Team
March 12, 2025
Absolutely the best PoD interface I have ever used. The ability to create variants and THEN LINK THEM TO MULTIPLE PRODUCTS is absolutely amazing.
Hi there, Thanks so much for your feedback! We're really glad to hear the interface is working well, especially when it comes to creating and managing products. If you ever need a hand or have ideas to share, we're always here to help. Best regards, Bart Gelato Support Team
March 6, 2025
Super expérience
Hello, Thank you for your rating! We’re so glad to hear you had a great experience. If there’s anything more we can do to support you, don’t hesitate to reach out! Best regards, Bart Gelato Support Team
Feb. 28, 2025
ok
Store
My Store
Using app
About 1 month
Hi, Thank you for your 5-star rating! We're glad you're enjoying the experience with Gelato. If there's anything we can assist you with, feel free to reach out! Warm regards, Michal Gelato Support Team
Feb. 26, 2025
I am very happy with ease of designing with Glato
Hello, Thank you for your 5-star review! We're happy to hear that you find designing with Gelato easy and enjoyable. Our goal is to provide a seamless experience for creators like you, and your feedback means a lot to us. If you ever need assistance or have suggestions, feel free to reach out. We appreciate your support and look forward to helping you grow your business. Best regards, Michal Gelato Support Team
Feb. 25, 2025
I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf... The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers. We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive. After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.
Hello, Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer support, so it’s disappointing to hear that we didn’t meet your expectations. Regarding refunds, our policies align with industry standards, and we always aim to find fair resolutions in case of delivery issues. For quality concerns, we work with a global network of partners and continuously monitor production standards to improve our offerings. We appreciate your time using Gelato and would love to learn more about the challenges you faced. We've reached you directly via email. Kind regards, Michal Gelato Support Team
Feb. 24, 2025
Gelato.com offers a seamless way to print high-quality products globally. The network of local printers ensures fast delivery, reduced carbon footprint, and lower shipping costs. Whether for business or personal projects, Gelato provides exceptional print-on-demand services with excellent customer quality. The platform is user-friendly, integrates with e-commerce stores, and guarantees professional results. A great choice for creatives and entrepreneurs!
Hello Igor, Thank you for your thoughtful review! We’re so glad you’re enjoying the benefits of our global printing network, fast delivery, and seamless integration. We appreciate your support and look forward to continuing to help bring your projects to life! Best regards, Bart Gelato Support Team
Feb. 21, 2025
Simple clear and easy to use.
Hello, Thank you for your feedback! We're glad to hear you find the platform simple and easy to use. If you ever need any assistance, we're here to help. Best, Andrzej Gelato Support Team
Feb. 19, 2025
Hello, Thank you for your 5-star rating! We're glad you're enjoying the experience with Gelato. If there's anything we can assist you with, feel free to reach out! Best regards, Bart Gelato Support Team
Feb. 18, 2025
I have used the app a very short time, but so far it's been a good experience.
Hello, Thank you for your review! We're glad to hear you've had a good experience so far. If there's anything we can do to make it even better, just let us know! Best regards, Bart Gelato Support Team
Feb. 18, 2025
Gelato minskar tiden mellan att lägga upp filer till produkter till leverans. Snabbt och smidigt. Användarvänligheten är överlag bra. Service snabb.
Hej, Stort tack för din 4-stjärniga recension och för att du delar med dig av din upplevelse! Vi är glada att höra att du tycker att Gelato är snabbt, smidigt och användarvänligt. Om du har några förslag på förbättringar som skulle göra din upplevelse till en 5-stjärnig sådan, är du varmt välkommen att kontakta oss på [email protected]. Vi uppskattar all feedback som hjälper oss att bli ännu bättre! Vänliga hälsningar, Michal Gelato Support Team