Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
767
chart
#8,339
All reviews
Review RSS Feed
Aug. 27, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Sept. 7, 2024
If you value your time, stay away. Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't. Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back. --- Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.
Hello, Thank you for the review. We sincerely apologize for the challenges and frustrations you've experienced with our app. We regret that our service did not meet your expectations, particularly regarding the currency default issues, glitches, and communication delays. Your feedback is incredibly valuable, and we are committed to addressing these concerns to improve our platform and support processes. We understand how critical your time is, and we are truly sorry for any inconvenience caused. Please know that we are taking steps internally to ensure these issues are resolved for our current and future customers. Thank you for sharing your experience with us. Kind regards, Michal Gelato Support Team
Aug. 22, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 17, 2024
would recomment gelato
Hello, Thank you for recommending Gelato! If you need any assistance or have questions as you continue working with us, feel free to reach out. Best regards, Bart Gelato Support Team
Aug. 16, 2024
This was way easier to do than I thought it would be!!
Hi there, We're glad to hear that using Gelato turned out to be easier than expected! If you need any assistance or have further questions, feel free to reach out. Best regards, Bart Gelato Support Team
Aug. 15, 2024
so eine super Abwicklung und Produkte.
Hallo, Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie sowohl mit der Transaktion als auch mit den Produkten positive Erfahrungen gemacht haben. Wenn Sie weitere Hilfe benötigen, lassen Sie es uns einfach wissen. Viele Grüße, Bart Gelato-Supportteam
Aug. 12, 2024
Awesome addition to my store, so grateful.
Hi there, We’re glad to hear that Gelato has been a great addition to your store! If you have any questions or need further assistance as you continue to grow, just let us know. Best regards, Bart Gelato Support Team
Aug. 12, 2024
Im still developing my store. I have not published it yet but the experience has been good so far except for the limited styles and colors available in the tshirt styles ive chosen
Hello, Thanks for your feedback! We’re glad to hear your experience has been positive as you build your store. We understand that having a wider selection of t-shirt styles and colors would be beneficial. We’re working on expanding our range and appreciate your suggestions. If you need any support or have additional questions, just let us know. Best regards, Bart Gelato Support Team
Aug. 9, 2024
Love it! The only thing I recommend is full sweatsuits for POD.
Store
My Store
Using app
11 days
Hello, We’re pleased to hear you’re enjoying using Gelato! We appreciate your suggestion and will definitely consider it for future updates. If you have any other feedback or need assistance, feel free to reach out. Best regards, Bart Gelato Support Team
Aug. 13, 2024
Por ahora hace lo que necesito, me faltaría tal vez algo mas de claridad o personalización a la hora de los gastos de envío, pero sinceramente me gusta mucho.
Hola, ¡Gracias por tus comentarios! Nos complace saber que la integración funciona bien para ti. Si tienes más cosas para compartir o necesitas ayuda, no dudes en comunicarte con nosotros. Saludos cordiales, Bart Gelato Support Team
Aug. 5, 2024
3D viewer is good for designing products. 'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.
Hi there, Thank you for sharing your feedback. We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view. We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch. Best regards, Bart Gelato Support Team
Aug. 3, 2024
Great service, good prices but they need to work on the bulk editing a bit. overall satisfied.
Hi there, Thank you for the feedback! We’re glad to hear you're satisfied with our service and pricing. We appreciate your input on bulk editing, and we're continuously working to improve our platform. If you have specific suggestions or details on how we can enhance this feature, please reach out to us at [email protected]. Your insights will help us make further improvements. Best regards, Bart Gelato Support Team
July 31, 2024
Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers. I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.
Hello, We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations. Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future. We have reached you directly via email to assist you further. Best regards, Michal Gelato Support Team
July 31, 2024
Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.
Hi, Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with. Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Michal Gelato Support Team
July 31, 2024
Hi there, Thank you so much for the great rating! If you need any support or have questions, we’re here to help. Just drop us a line anytime. Best regards, Michal Gelato Support Team
July 31, 2024
Hello, We appreciate your excellent rating! If you have any questions or need assistance, feel free to reach out to us. We're always happy to help. Kind regards, Bart Gelato Support Team
July 28, 2024
Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.
Hi there, We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation. We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future. Kind regards, Bart Gelato Support Team
July 24, 2024
Awesome!
Hi, Thank you for your awesome review! We're glad to hear you're enjoying our app. Your positive feedback means a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you. Best regards, Michal Gelato Support Team
July 24, 2024
Hi, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
July 24, 2024
Easy to use and smooth experience
Hello, Thank you for your positive review. We're glad to hear that you found our platform easy to use and had a smooth experience. Your feedback is important to us as we aim to provide the best service possible. If you have any suggestions or need assistance in the future, please don't hesitate to reach out. Best regards, Michal Gelato Support Team