Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
800
chart
#492
All reviews
Review RSS Feed
Dec. 28, 2024
This is the easiest POD feature you will find out there. Super easy and fun to use!
Hello, Thank you for your 5-star review! We’re glad to hear you’re enjoying the ease and fun of using Gelato. Simplifying the POD process is what we aim for. If you need any assistance, feel free to reach out. Andrzej Gelato Support Team
Dec. 22, 2024
Terrible unacceptable absolute no-go experiences with Gelato, continued!! Gelato platform / system is full of bugs, nothing works properly, constant hazzles, loss of effort+time! Processes not well thought out, misleading claims Dev team does NOT understand how to properly implement features, NO clue how to nail safe test before release CS (Customer Support) most of times NOT aware of all those bugs their platform has! CS AND Gelato itself committed to ABSOLUTE NO-GOs, lying & cheating, sadly => We switched to a competitor: Smooth, efficient + bug-free service Lying about Printing Locations = ABSOLUTE NO-GO!! Gelato claims to print everything in CH, but turned out only posters but NOT T-Shirts/Hoodie etc. CS even asked "how did you find out" !! Confirming that company obviously cheats, trying to hide what they're lying about "Product Expansion": Made to gain time, but requires learning curve, final products contain bugs, actually you loose time! Instead Gelatos ad claim "scale business", you ruin it with lost repeated efforts, time+money gone! API: Functional parts shown online unfinished, NOT WORKING, before CS told us to use it, we run into various bugs , 1st confirmed by 2 separate "junior consultants" Then "senior implementation manager" gets into the conversation , suddenly claims "No, there is no bug, we the merchant using their API must apparently NOT follow the API description correctly, NOT understanding the semantics of an API, the failure is on us" !!!! This let us literally freak out: Change in policy how to communicate with merchants? Blaming on the customer their own bugs/failures? Senior manager finally admitted ONLY IN CALL that this part of the API is actually not working !! But only in a call, not admitted in a mail knowing THIS COULD BE LEGALLY HOLDING. => Absolute NO-GO! Suddenly accusing the customer is doing wrong whereas Gelato confirmed the bug before is NOT AT ALL how to interact. You do NOT accuse your customers for doing wrong in order to avoid having to admit your own bug which has been admitted twice before by your colleagues !! => Finally we asked Gelato CS why lying online and not taking this part of the API doku down as it's highly misleading (aka cheating) that this shall work to other merchants as well = no reply !! "New Personalization Studio": "Seamless integration" incredibly slow, "DOES TAKE AGES TO LOAD", from 3 to 30 seconds Gelatos asks money for that!!! Appears to any end customer page is NOT Renders any product you place on your shop USELESS! DO NOT USE GELATO! Summary of hazzle and shame: NOT ANY TRUST ON GELATO AS A WHOLE COMPANY! Constant hazzles-lies-cheating-bugs, loss of effort+time+money! Gelato company has the guts to put parts of an API online CLAIMING A FUNCIONALITY while ACTUALLY CHEATING on that, willingly having to know API DOES NOT WORK!! ABSOLUTE NO-GO !! Gelato company has the guts TO ACCUSE ITS OWN CUSTOMERs that they may not understand the technique, whereas it has been confirmed before that the API HAS BUGS, API DOES NOT WORK!! THREATENING THE CUSTOMER TO AVOID ADMITTING OWN FAILURES is NOT how to behave as a company!! ABSOLUTE NO-GO !! We lost time again and get annoyed with the Gelato system = not intuitive, not straigt-forward, FULL OF BUGS !! IMPOSSIBLE TO TRUST GELATO in its total! Cause they work on fancy videos, fancy claims, fancy ads "scale your business" whereas upper management at CEO&CTO level should know HUGE PROBLEMS WITH SYSTEM, TONS OF PLATFORM BUGS, partially wrong NON-INTUITIVE manner of processes, ALL A HAZZLE. Just use any other POD provider than Gelato: Stay safe and healthy out there!
Dec. 20, 2024
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Hi there, Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at [email protected]. We're always working to make your experience even better! Best regards, Bart Gelato Support Team
Dec. 20, 2024
Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them. I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back).
Hi, Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for falling short of your expectations. We have reached out to you via email to address your concerns and provide a resolution. Your feedback is incredibly important to us, and we are actively working to improve our processes to ensure more consistent fulfillment times and better communication. Thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary improvements to better serve you and our other customers in the future. Best regards, Michal Gelato Support Team
Dec. 19, 2024
Hi there, Thank you for the 5-star rating! We're delighted to know you're enjoying your experience with Gelato. Let us know if there's anything more we can do to support your success! Best regards, Bart Gelato Support Team
Dec. 17, 2024
Hello, Thank you for your 5-star review! We appreciate your support and are here to assist you whenever needed. Andrzej Gelato Support Team
Dec. 10, 2024
Hei, Tusen takk for din 5-stjerners anmeldelse! Din støtte betyr mye for oss, og vi er her for å hjelpe deg når som helst. Andrzej Gelato Support Team
Dec. 8, 2024
Gelato has been exceptional in producing products economically, at the right price and on time. The network is extensive, and let me cover my sales internationally. Thank you for a great working relationship.
Hi there, Thank you for your fantastic feedback! We’re delighted to hear that Gelato has been a valuable partner in growing your international sales. We look forward to continuing our successful collaboration! Kind regards, Bart Gelato Support Team
Dec. 5, 2024
Semplice da usare e integrazione con Shopify perfetta!
Store
My Store
Using app
2 days
Ciao, Grazie per la tua recensione a 5 stelle. Siamo felici di sapere che trovi la nostra piattaforma semplice da usare e che l'integrazione con Shopify ha funzionato perfettamente. Se hai bisogno di assistenza o hai suggerimenti, non esitare a contattarci. Andrzej Gelato Support Team
Dec. 4, 2024
Gelato has integrated seamlessly with my business and added the element of print on demand to my artwork so I can now bring my designs to my audience in fun new ways! It was intuitive to set up, easy to figure out, takes the stress out of print on demand, shipping, and fulfillment, and I’ve enjoyed working with the customizable options! 100% recommend!
Hello, Thank you for your wonderful 5-star review. We’re glad to hear that Gelato has been a seamless addition to your business and that you’re enjoying the flexibility of print on demand for your artwork. Making the setup intuitive and stress-free is exactly what we strive for. If you ever need assistance or have suggestions to share, we’re always here to help. Andrzej Gelato Support Team
Dec. 4, 2024
Store
My Store
Using app
6 minutes
Hi there, Thank you for the 5-star rating! We’re glad you’re enjoying the service and are always here if you need support. Kind regards, Bart Gelato Support Team
Dec. 3, 2024
Great user experience getting my first store online. Integration with Shopify makes everything a breeze.
Hello, Thank you for your 5-star review. It’s great to hear that you had a smooth experience setting up your store and integrating with Shopify. We aim to make the process as seamless as possible for our creators. If you need any support as you continue to grow your store, feel free to reach out. Andrzej Gelato Support Team
Dec. 2, 2024
Hi there, Thanks so much for the 5-star review! We’re glad you’re happy with the service and are always here if you need any help. Kind regards, Bart Gelato Support Team
Nov. 28, 2024
Whoever designed this user experience, needs to go back to thier last job, feeding Monkeys. Everytime I log into this PIG of a system, it takes an hour to find how to get my products. How the hell to people put up with this junk is beyond me.
Hello, We’re sorry to hear about your experience and appreciate your feedback. We strive to make our user experience as seamless as possible and are constantly working to improve. If you’re open to it, we’d love to hear more about your concerns so we can address them directly. Please feel free to reach out to our support team at [email protected] Best regards, Michal Gelato Support Team
Nov. 28, 2024
Hi, Thank you for the 5-star rating. Your support means a lot to us, and we’re glad to know you’re satisfied with Gelato. If there’s anything we can assist you with, please don’t hesitate to reach out. Best regards, Michal Gelato Support Team
Nov. 26, 2024
Easy and fun.
Hello, Thank you for your 5-star review. It’s great to hear that you find the process both easy and enjoyable. Making things simple and efficient is what we aim for. Feel free to reach out if you need any assistance along the way. Andrzej Gelato Support Team
Nov. 25, 2024
Hello, Thank you for the 5-star rating. Your support means a lot to us, and we’re glad to know you’re satisfied with Gelato. If there’s anything we can assist you with, please don’t hesitate to reach out. Andrzej Gelato Support Team
Nov. 24, 2024
Hi there, We appreciate your positive feedback! If you ever have questions or need assistance, don’t hesitate to reach out. Kind regards, Bart Gelato Support Team
Nov. 24, 2024
Great customer service, so far so good!
Hi there, Thank you for your review! We’re glad to hear you’ve had a positive experience with our customer service. If there’s anything else we can assist you with, feel free to reach out anytime. Kind regards, Bart Gelato Support Team
Nov. 24, 2024
Very easy to use and has great products!
Hello, Thank you for your review! We’re happy to hear you find the service user-friendly and enjoy the variety of products. If there’s anything we can assist with, feel free to reach out anytime. Kind regards, Bart Gelato Support Team