Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
767
chart
#8,339
All reviews
Review RSS Feed
July 23, 2024
Overall I am happy with Gelato and I haven't even explored all the apps yet. I was also impressed by the quick response to a printing mistake that was made and the customer really felt like they were respected and happy in the end of the fulfillment process. They are not perfect but pretty damn close! They do take full responsibility for their errors and that puts my mind at ease.
Hello, Thanks so much for your feedback! We're really pleased to hear that you're enjoying Gelato and that our team was able to sort out the printing issue quickly. It’s great to know that you felt valued and satisfied with the service. We’re always working to improve, so your comments mean a lot to us. If you need anything else or have more questions, just let us know! Kind regards, Bart Gelato Support Team
July 21, 2024
I'll recommend it because it is easy to use, intuitive, fast, reliable... Points than I ll love to see in future dev. Ability to set order on paramters like size, color, etc... Ability to have product creation batch using multiple templates and simplified parameters (picture, title,tags..) being applied when updated to all product created in the batch. for example if I create an aluminum print, a wood print, a paper print it will be nice using templates setting as a base to be able to give once for all product the picture, title and tags... Otherwhise big thanks to your team !
Hello, Thank you for your detailed feedback and for recommending Gelato! We’re pleased to hear that you find our platform easy to use and reliable. We appreciate your suggestions on features for future development. Your input is valuable and helps us in our continuous improvement. If you have any more ideas or need assistance, please feel free to reach out. Best regards, Bart Gelato Support Team
July 15, 2024
great quality outstanding customer support.
Hello, Thank you for your feedback! We're glad to hear that you’re satisfied with the quality of our products and the support you received. If you need any further assistance or have any more questions, feel free to reach out. We're always here to help, Bart Gelato Support Team
July 11, 2024
Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.
Hello, Thank you for your positive review. We’re pleased to hear that you consider Gelato the best Print on Demand supplier. It’s great to know that you were satisfied with our production and shipping times, as well as our print and embroidery quality. Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out. Best regards, Michal Gelato Support Team
July 9, 2024
The product set up is easy and integrates well into Shopify, especially the size table that gave me headaches with competitors (iykyk) shows up perfect and is theme and mobile responsive. The biggest plus I experienced is that the customer service through live chat was super quick and helpful even on my free account.
Hello, Thank you for your feedback! It’s fantastic to hear that the setup process was smooth and that the integration with Shopify works well for you. We’re also glad our customer service team was able to assist you quickly. If you need anything else, feel free to reach out anytime! Kind regards, Bart Gelato Support Team
July 7, 2024
So far easy to understand and connect
Hello, Thank you for your feedback! We're glad to hear you find Gelato easy to understand and connect with. If you need any assistance, please feel free to reach out. Kind regards, Bart Gelato Support Team
July 5, 2024
good
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
June 29, 2024
Hello, We appreciate you taking the time to leave us a 5-star review! If you ever need any assistance, our team is available around the clock to help. Best regards, Bart Gelato Support Team
June 28, 2024
Giving this App a one-star rating. Why? The app appeared in my Shopify Embed Apps. When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared. I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech. 2 weeks later no contact from any support so I wrote another email to support. Nothing. Today (28th June I went online to try to contact support again. Said under 2 minutes. I was still hanging on after 15. Maybe this Shopify feedback page for Gelato is monitored more. So forced to come here and complain. Support rating -5.
Hello, Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support threads. We recently transitioned to new support software and have initiated an investigation into this issue. Your feedback is crucial to us, and we appreciate your patience as we work to resolve it. Our customer support team has already reached out to you via email yesterday. I've also personally followed up to better understand your experience and how we can make it right. Thank you for bringing this to our attention. Kind regards, Bart Gelato Support Team
June 26, 2024
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
June 18, 2024
Hello, Thank you so much for leaving us a stellar 5-star rating! Just a friendly reminder, our team is available 24/7 to assist you with any questions or concerns you may have. Best regards, Bart Gelato Support Team
Aug. 29, 2025
perfect
Hello, We truly appreciate you leaving us a 5-star rating! Remember, our team is here around the clock to help with any queries you might have. Best regards, Bart Gelato Support Team
June 9, 2024
Easy of uploading to my store is amazing
Hello, Thank you for your feedback! We're glad to hear that you found the product design process so easy. If you have any questions or need assistance, we're here to help! Best regards, Bart Gelato Support Team
June 6, 2024
Easy to use the app
Hello, Thank you for your feedback! We're glad you find Gelato easy to use. If you need any assistance or have suggestions, feel free to reach out. Best regards, Bart Gelato Support Team
June 5, 2024
very simple to use
Store
My Store
Using app
11 minutes
Hi, Thank you for your review! We're pleased to hear that you found Gelato very simple to use. Your feedback is greatly appreciated. If you have any questions or need assistance in the future, please don't hesitate to contact us. We're here to help! Warm regards, Michal Gelato Support Team
June 5, 2024
Super easy
Hello, Thank you for your review! We're delighted to hear that you found Gelato super easy to use. Your feedback means a lot to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! Best regards, Michal Gelato Support Team
June 3, 2024
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
June 2, 2024
Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato are using.
Hello, Thank you for your feedback! We’re actively working to expand our supported themes, and we appreciate your patience. Regarding migration, it should not be possible to create variants without SKU and we’ve reached out to you directly for more details. We hope to resolve this promptly and provide a 5-star experience! Best regards, Bart Gelato Support Team
June 1, 2024
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
May 31, 2024
Hello, Thank you so much for leaving us a stellar 5-star rating! Just a friendly reminder, our team is available 24/7 to assist you with any questions or concerns you may have. Best regards, Michal Gelato Support Team