All reviews

Rating Breakdown

  • 5
    89% (975 ratings)
  • 4
    5% (56 ratings)
  • 3
    1% (14 ratings)
  • 2
    1% (14 ratings)
  • 1
    3% (36 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 27, 2024

Love Gelato for it's products and easy to use.

Store

My Store

Using app

About 2 months

Developer Reply

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you love Gelato for its products and user-friendly interface. Providing high-quality products and a seamless user experience are top priorities for us, and we're delighted that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Warm regards, Michal Gelato Support Team

4 / 5 Share

April 27, 2024

Using app

--

Total reviews

2

Average rating

4.5

Developer Reply

Hello, We truly appreciate you taking the time to rate our service! Should you ever require assistance, our team is here to support you. If there is anything we can do to make your experience 5-star, please don't hesitate to contact us directly at [email protected]. Best regards, Michal Gelato Support Team

5 / 5 Share

April 27, 2024

I'm just learning the ropes, so I appreciate the ease of navigating through the site.

Store

My Store

Using app

13 days

Developer Reply

Hi, Thank you for your positive feedback! We're delighted to hear that you find our platform easy to navigate, especially as you're just starting out. We strive to provide a user-friendly experience for all our customers, regardless of their level of expertise. If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us. We're here to support you on your journey! Warm regards, Michal Gelato Support Team

5 / 5 Share

April 26, 2024

The fact that the products are of good quality. The sizes generous and true. The service super fast and amazing. My customers get to edit and approve of their custom choices prior to confirming and placing the order. No problem with getting a refund for a faulty product, provided there is adequate documentation and verification. Reducing cost for shipping for our customers, potentially customs costs and reducing the carbon footprint are further bonus's I absolutely love. I have to say, so far......I am impressed!

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi, Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you appreciate the quality of our products, our efficient service, and our customer-friendly features like customization options and hassle-free refunds. We're also glad that our efforts to reduce shipping costs and environmental impact have resonated with you. If you ever need any assistance or have feedback to share, please feel free to reach out to us. We're here to support you every step of the way! Best regards, Michal Gelato Support Team

5 / 5 Share

April 26, 2024

Good quality and good shipping.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Thank you for taking the time to leave us a positive review. We're glad to hear that you're satisfied with the quality of our products and our shipping services. Ensuring high-quality products and timely delivery is our top priority, and we're pleased to know that we've met your expectations. If you have any further feedback or questions, please feel free to reach out to us. We appreciate your support! Best regards, Michal Gelato Support Team

5 / 5 Share

April 28, 2024

Tem sido muito boa, site dinâmico e intuitivo

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi, We really appreciate you taking the time to share your 5-star experience! Should you ever require assistance, our team is here to support you. Best regards, Michal Gelato Support Team

5 / 5 Share

April 25, 2024

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello, We truly appreciate you taking the time to share your 5-star experience! Should you ever require assistance, our team is here to support you. Best regards, Michal Gelato Support Team

5 / 5 Share

May 2, 2024

I've tried a few POD services. Gelato is really fast. The software is nice to use and they have 24/hr support. I did encounter an issue with shipping cost, took some time, but was eventually fixed and I got a good thank you for reporting the bug. Some products (tshirts/hoodies) do have multiple brands, so would be a nice feature request to split those up in seperate products. If I a certain brand, then I want it for a reason, now it sometimes says : Sport Tek ST350, Gildan 42000, Stedman ST8000, Just Cool JC001 . Which one will be sent depends on stock and how fast. But sometimes print qualities on 1 brand is better than the other. Thank you Michal and Kyle for helping out!

Using app

24 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi, Thank you for sharing your experience with us, and we apologize for the inconvenience you've encountered. We understand your frustration with the discrepancies in shipping costs and the delay in resolving this matter. Regarding the personalization tool and the issue with multiple color swatches, we appreciate your feedback and are actively working to streamline this process for a better user experience. Additionally, we'd like to clarify that our local production model involves collaborating with various local businesses, leading to product branding variations based on factors such as country and location. We regret any confusion this may have caused. Rest assured, we've taken note of your concerns and will strive to address them promptly. I've also reached you directly via e-mail to assist you further. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly. Best regards, Michal Gelato Support Team

5 / 5 Share

April 25, 2024

If you have designs created and ready to print this app is easy to use with lots and lots of access to more details and inspiration. Has a nice creative space for you to create your own personal touch and quality.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for your positive review! We're glad to hear that you find Gelato easy to use, especially if you already have designs ready for printing. We strive to provide access to plenty of details and inspiration to enhance your experience. Our creative space aims to help you add a personal touch to your products while maintaining quality. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support. Best regards, Michal Gelato Support Team

5 / 5 Share

April 25, 2024

So far great experience! I love how easy it is to create a product and works so well with Spotify.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for sharing your positive experience! We're delighted that you find Gelato easy to use and that it integrates seamlessly with Shopify. Our aim is to make the product creation process as smooth as possible for our users. Should you have any inquiries or require further assistance in the future, please feel free to reach out. Your support is truly appreciated. Warm regards, Michal Gelato Support Team

4 / 5 Share

April 24, 2024

Very simple use , but have a trouble with some API for Amazon Sell.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you for your feedback! We're glad to hear that you find Gelato easy to use. We apologize for the trouble you encountered with the API for Amazon Sell. We're constantly working to improve our platform, and we appreciate your input. If you have any further issues or suggestions, please don't hesitate to contact us directly at [email protected]. Best regards, Michal Gelato Support Team

5 / 5 Share

April 24, 2024

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We truly appreciate you taking the time to share your 5-star experience! Should you ever require assistance, our team is here to support you. Best regards, Michal Gelato Support Team

5 / 5 Share

April 23, 2024

So far so good

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thanks for sharing your thoughts! We're glad to hear you're having a positive experience with Gelato. If you have any specific feedback or suggestions for improvement, feel free to let us know. Best regards, Bart Gelato Support Team

5 / 5 Share

April 23, 2024

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We truly appreciate you taking the time to share your 5-star experience! Should you ever require assistance, our team is here to support you. Best regards, Bart Gelato Support Team

5 / 5 Share

April 23, 2024

Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you're satisfied with the quality of our products, efficient logistics and customer support. If you ever have questions, need assistance, or want to share more feedback, feel free to reach out. Best regards, Bart Gelato Support Team

5 / 5 Share

April 22, 2024

really easy

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello Tina, Thank you for sharing your feedback! We're glad to hear you find Gelato easy to use. Should you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, Bart Gelato Support Team

1 / 5 Share

April 22, 2024

Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.

Using app

Almost 2 years

Total reviews

6

Average rating

4.2

Developer Reply

Hallo, Es tut uns wirklich leid, dass unsere App Probleme mit Ihrem Kaufen-Button verursacht hat – das ist definitiv nicht unser Ziel. Wir haben das Problem unsererseits umgehend behoben. Wenn Sie jedoch immer noch Probleme haben, hängt es möglicherweise mit dem Design Ihres Shops zusammen. Auch wenn Sie Gelato deinstalliert haben, helfen wir Ihnen gerne bei der Lösung des Problems. Kontaktieren Sie uns gerne unter [email protected] und wir werden unser Bestes tun, um alles richtig zu machen. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns für etwaige Unannehmlichkeiten. Mit freundlichen Grüße, Bart Gelato Support Team

5 / 5 Share

April 21, 2024

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We truly appreciate you leaving us a 5-star rating! Remember, our team is here around the clock to help with any queries you might have. Best regards, Bart Gelato Support Team

5 / 5 Share

April 20, 2024

Estoy empezando, pero la integración con Shopify me parece muy fácil teniendo en cuenta que no tengo mucha experiencia con webs.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hola, Nos encanta saber que la integración de Shopify es fácil para ti al comenzar tu viaje con Gelato. Nuestro objetivo es hacer que el proceso sea lo más sencillo posible, por lo que es fantástico saber que ha tenido un buen comienzo. Recuerde, nuestro equipo de soporte siempre está aquí para ayudarlo si tiene alguna pregunta o necesita ayuda en el camino. Atentamente, Bart Gelato Support Team

5 / 5 Share

April 19, 2024

So far so good I like how it's all put together and easy to work with

Store

My Store

Using app

4 months

Developer Reply

Hello, We're delighted to hear that you're finding Gelato easy to work with! Our goal is to provide a seamless experience for our users, and it's great to know that you're enjoying the platform. If you have any questions or need assistance as you continue using Gelato, please don't hesitate to reach out. Best regards, Bart Gelato Support Team