Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
806
chart
#492
All reviews
Review RSS Feed
Oct. 6, 2024
Great products. Added some items for my dance studio.
Store
My Store
Using app
15 days
Hi there, Thank you for your review! We're glad to hear you’re having a positive experience so far. If you need any assistance as you continue exploring the platform, we’re here to help. Best regards, Bart Gelato Support Team
Oct. 6, 2024
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business. Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward. Best regards, Bart Gelato Support Team
Sept. 30, 2024
Great company and the app is very easy and straightforward
Hi there, Thank you for the 5-star review! We're glad to hear you're enjoying the app and finding it easy to use. If you ever have any questions or need support, feel free to reach out! Best regards, Bart Gelato Support Team
Sept. 29, 2024
Love the design Ideas
Hi, Thank you for your feedback! We’re glad to hear that you love the design idea. If you have any further questions or need assistance as you explore more designs, feel free to reach out. Best regards, Michal Gelato Support Team
Sept. 26, 2024
Hello, Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support. Best regards, Michal Gelato Support Team
Sept. 26, 2024
Hello, Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support. Best regards, Michal Gelato Support Team
Sept. 24, 2024
Hello, Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support. Best regards, Bart Gelato Support Team
Sept. 20, 2024
Gelto is a great platform to create POD products, mockups and is easily integrated with Shopify.
Hello, Thank you for your review! We’re glad to hear you're finding the platform helpful and easy to integrate. If you need any assistance or have any questions, feel free to reach out! Best regards, Bart Gelato Support Team
Sept. 20, 2024
Hello, Thank you for the excellent rating! If there’s anything we can assist you with in the future, don’t hesitate to get in touch. Best regards, Bart Gelato Support Team
Sept. 20, 2024
I love this app app much
Hi there, Thank you for your wonderful feedback! We're thrilled to hear you're loving the app. If you need any assistance, we're always here to help! Best regards, Bart Gelato Support Team
Sept. 20, 2024
I am completely enjoying this app!
Hello, Thank you for your feedback! We’re happy to hear you’re enjoying the app. If you ever need any help, feel free to reach out. Best regards, Bart Gelato Support Team
Sept. 17, 2024
Hi, Thank you for the 5-star review! If you ever need assistance or have any questions, please feel free to reach out, we're always happy to help! Best regards, Bart Gelato Support Team
Sept. 17, 2024
perfect
Hello, Thank you for your feedback! We’re thrilled to hear that you had a perfect experience with Gelato. If you have any questions or need further assistance, feel free to reach out to us anytime. Kind regards, Bart Gelato Support Team
Sept. 16, 2024
seamless transition and easy to understand
Hello, Thank you for your feedback! We’re glad to hear that your transition was smooth and that you’re finding the platform easy to use. If you need any further assistance, feel free to reach out! Best regards, Bart Gelato Support Team
Sept. 15, 2024
Just getting started, but I'm already loving the product options as well as ease of use.
Hello, Thank you for your review! It's great to hear you're off to a good start and finding everything easy to use. If you need any assistance, feel free to reach out! Best regards, Bart Gelato Support Team
Sept. 12, 2024
I would 100% recommend Gelato, it is super easy to use and integrate with my shopify store.
Hello, Thank you for your positive review and recommendation of our Gelato app. We appreciate your feedback on the ease of use and integration with your Shopify store. Our team works diligently to ensure a smooth experience for our users. We're glad to hear that our efforts have contributed to your satisfaction. Your input is valuable and helps us continue to improve our service. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We look forward to supporting your business growth. Warm regards, Michal Gelato Support Team
Sept. 11, 2024
Hi, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Best regards, Bart Gelato Support Team
Sept. 9, 2024
Works well with others
Store
My Store
Using app
4 days
Hello, Thank you for your feedback! We're glad to hear that our platform integrates smoothly with others. If you have any additional thoughts or need further assistance, feel free to reach out. Best regards, Bart Gelato Support Team
Sept. 9, 2024
Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock. Could be so easy. Customer service is rather quick but can't help, cause they have no insights on availability.
Hi there, Thank you for sharing your experience with us. We’re sorry to hear about the order cancellations due to availability issues. We understand the importance of accurate stock information and acknowledge that we fell short in this instance. The cancellations occurred because of a delay in updating stock information from our print partner, which impacted your orders. I’ve reached out to you directly to address these concerns and discuss the situation further. We’re working to enhance our processes to prevent similar issues in the future. If you need any further assistance, please feel free to contact us. Best regards, Bart Gelato Support Team
Sept. 7, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team