Gelato: Print on Demand
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Problemas con la app. Hubo una actualización y desde entonces cada vez que realizo un cambio en un producto, desaparecen todas las variantes. Y a causa de esto perdí las ventas de Black Friday, Navidad, rebajas de enero, San Valentín... Creo que he tenido mucha paciencia y muchas pérdidas económicas y al principio llegaron a decirme que yo no era una prioridad, ni me respondían, tuvo que intervenir atención al cliente de Shopify porque dijeron que el problema era de Shopify, pero Shopify confirmó que el problema era de la app de Gelato, y así, lograron que me contestasen, pero cada vez era esperar a que contestaran unos días, iban dejando pasar el tiempo, por último cada vez me pedían más pruebas, grabaciones de pantalla y todo para nada. Nunca solucionaron el problema. Les pedí que trasladaran todas mis cosas (método de pago, wallet, mi tienda con mis artículos...) a una nueva cuenta, para ver si así funcionaba todo bien desde otra cuenta porque antes de la actualización iba todo perfecto, insistí varias veces en eso y nunca respondieron a mi petición. Y no podía estar creando el mismo producto una y otra vez tanto en Gelato como en Shopify, porque al cambiar un diseño, o añadir una talla o quitarla, añadir un color o quitarlo, etc. daba el error y se borraba todo. Así que al final tuve que cambiar de proveedor de POD. Con lo fácil que hubiera sido decir, bueno, vamos a cambiarte a una nueva cuenta, haz la cuenta, y te pasamos a la wallet lo que tienes, el resto tienes que hacerlo de nuevo. De todas formas estaba haciéndolo todo de nuevo una y otra vez, no me hubiera importado. Pero ya viendo todo el tiempo que ha pasado y no hay solución. Os digo adios. Ya no me valen las disculpas, ni que digáis que sabéis lo importante que es esto o aquello, y que aún estoy a tiempo de hablar de nuevo con soporte, etc. Lo que teníais que haber hecho, no lo hicisteis cuando debíais. Espero que al resto de clientes les vaya bien, porque a mí, me han tratado fatal. Todo con muy bonitas palabras, pero realmente ningún interés en solucionar el problema, por esto digo lo de tratarme fatal, y por decir que yo no era una prioridad.
Hola, Le pedimos disculpas por cualquier inconveniente que esto pueda haberle causado y comprendemos su importancia para su negocio, especialmente durante las temporadas altas de ventas. Lamentamos no haber resuelto el problema a tiempo y que nuestro seguimiento no haya sido tan proactivo como debería. Desde entonces, hemos implementado mejoras para solucionar los problemas de rendimiento, pero reconocemos que deberíamos haberle contactado para asegurarnos de que todo funcionara correctamente. Ese fue nuestro error. Le hemos contactado nuevamente para analizar esto con más detalle y ver si podemos hacer algo para resolverlo. Por favor, revise su bandeja de entrada; nos encantaría ayudarle. Atentamente, Bart Gelato Support Team
very good instruction on using the app, easy to transfer pod products, and set pricing
Hi, Thank you for your 5-star review! We're happy to hear that you found the instructions helpful and that transferring POD products and setting pricing was easy. Providing a seamless experience is our goal, and it's great to know we're on the right track. If you ever have any suggestions or need assistance, feel free to reach out. Best regards, Michal Gelato Support Team
Easy to navigate and good products.
Hi, Thank you for your feedback. We're glad to hear you're enjoying the platform and our products. If you ever need assistance, feel free to reach out. We appreciate your support and look forward to serving you again. Kind regards, Michal Gelato Support Team
Absolutely the best PoD interface I have ever used. The ability to create variants and THEN LINK THEM TO MULTIPLE PRODUCTS is absolutely amazing.
Hi there, Thanks so much for your feedback! We're really glad to hear the interface is working well, especially when it comes to creating and managing products. If you ever need a hand or have ideas to share, we're always here to help. Best regards, Bart Gelato Support Team
Super expérience
Hello, Thank you for your rating! We’re so glad to hear you had a great experience. If there’s anything more we can do to support you, don’t hesitate to reach out! Best regards, Bart Gelato Support Team
i left a messed up review and they still contacted me and gave me the info to correct the application when they didnt have to. It works well. They even reached out to be sure that the fix was working. Thanks.
Hello, Thank you for your feedback. We understand how frustrating it can be when publishing to your store doesn’t work as expected. After reviewing your account, we identified that changes made in Shopify may be affecting the connection. Our support team is available via live chat for real-time assistance, and we’d be happy to help troubleshoot this further. I’ve also reached out directly to offer guidance and ensure everything is set up correctly. Best regards, Bart Gelato Support Team
ok
Hi, Thank you for your 5-star rating! We're glad you're enjoying the experience with Gelato. If there's anything we can assist you with, feel free to reach out! Warm regards, Michal Gelato Support Team
I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf... The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers. We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive. After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.
Hello, Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer support, so it’s disappointing to hear that we didn’t meet your expectations. Regarding refunds, our policies align with industry standards, and we always aim to find fair resolutions in case of delivery issues. For quality concerns, we work with a global network of partners and continuously monitor production standards to improve our offerings. We appreciate your time using Gelato and would love to learn more about the challenges you faced. We've reached you directly via email. Kind regards, Michal Gelato Support Team
Gelato.com offers a seamless way to print high-quality products globally. The network of local printers ensures fast delivery, reduced carbon footprint, and lower shipping costs. Whether for business or personal projects, Gelato provides exceptional print-on-demand services with excellent customer quality. The platform is user-friendly, integrates with e-commerce stores, and guarantees professional results. A great choice for creatives and entrepreneurs!
Hello Igor, Thank you for your thoughtful review! We’re so glad you’re enjoying the benefits of our global printing network, fast delivery, and seamless integration. We appreciate your support and look forward to continuing to help bring your projects to life! Best regards, Bart Gelato Support Team
Hello, Thank you for your 5-star rating! We're glad you're enjoying the experience with Gelato. If there's anything we can assist you with, feel free to reach out! Best regards, Bart Gelato Support Team
I have used the app a very short time, but so far it's been a good experience.
Hello, Thank you for your review! We're glad to hear you've had a good experience so far. If there's anything we can do to make it even better, just let us know! Best regards, Bart Gelato Support Team
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Hello, Thank you for your review! We appreciate your support. If you ever need any assistance, feel free to reach out! Best regards, Michal Gelato Support Team
Hi there, Thank you for your review! We appreciate your support. If you ever need any assistance, feel free to reach out! Best regards, Bart Gelato Support Team
Studio is much easier to use versus other POD platforms.
Hello, Thank you for your review! We’re glad to hear you find our platform easy to use. If there’s anything we can assist with, feel free to reach out! Best regards, Bart Gelato Support Team
oh my god it's amazing! i'm not a designer, but the tools and process are clear, easy to follow, and the UX is fantantastic. LOVE LOVE LOVE!
Hello, Thank you for the feedback! We're glad to hear that you're finding the platform easy to use and intuitive. If there's anything we can do to improve your experience further, feel free to reach out. Best regards, Bart Gelato Support Team
Hello, Thanks for the 5-star rating! We're happy to know you're satisfied with the service. If you need anything in the future, we're always here to help! Best regards. Bart Gelato Support Team
Great business potential.
Hello, Thank you for your review! We're glad you see the potential in Gelato for your business. Our goal is to provide the tools and support needed to help creators succeed. If you ever have any questions or need assistance, we're here to help. Andrzej Gelato Support Team
VERY GOOD CONNECTION WITH SHOPIFY, MAKE IMPORT PRODUCT VERY SLEEK AND EASY
Hello, We’re happy to hear the integration with Shopify is working well for you! We strive to make the process as seamless as possible. If you need assistance in the future, we’re here to help. Best regards, Bart Gelato Support Team
Hello, Thank you for your positive feedback! We’re thrilled to hear you had a great experience. If there’s anything else we can assist with, don’t hesitate to reach out. Best regards, Bart Gelato Support Team
A warning to my fellow sellers: Hidden Price Hikes and Broken Trust: Why I'm changing from Gelato I’ve been a loyal customer of Gelato for several years, but my frustrations with this company have steadily grown, and this latest issue is the final straw. While Gelato is quick to send emails announcing price reductions, they’ve hidden significant price increases from customers. Both products I sell have undergone significant price increases in a short period of time. Premium matte paper has increased by over 15% since I last checked in September, and premium frames with premium paper have risen by over 16%. For example, the price of a 70x100 premium frame with premium paper has increased by a staggering €25.43, now priced at €194.91 (in Ireland). Discovering these price hikes only through my own records feels dishonest and unprofessional. There are also shocking price differences between countries. For example, the exact same 70x100 frame costs €90.82 in Germany, while in the neighbouring Netherlands it is priced at €190.30—almost €100 more for the identical product. How can such extreme price discrepancies exist, let alone be justified? How are businesses expected to price their products consistently with such wild and unpredictable variations? This isn’t the only issue. Over the years, I’ve dealt with numerous problems: orders lost in the post, items arriving damaged, and prints of poor quality. As Gelato have grown as a company their service has become gradually worse. This Christmas just gone was a disaster for orders, especially in the US. I had some customers waiting into earlier January for orders they made in late Nov/early Dec. These ongoing issues combined with their lack of transparency have made it clear I can no longer trust them as a supplier. For anyone considering Gelato, I’d strongly advise looking elsewhere. I’ve reached the point where I can no longer justify working with a company that treats its customers this way and will be actively looking for a new supplier to take over my orders.
Hi there, Thank you for taking the time to share your feedback. We sincerely apologise for any frustration caused by unclear pricing and the challenges you’ve experienced with our services. Transparency is very important to us, and we regret that we've let you down in this regard. We would like to clarify that we have not raised prices overall; in fact, we’ve reduced prices in the majority of locations. However, we understand that pricing differences between regions can be confusing and frustrating, and we have identified improvements we'll make in this regard. While this is influenced by various factors such as local production costs, currency fluctuations, and logistics, we acknowledge the need to improve how we communicate these details. We’re also sorry to hear about the difficulties you’ve faced with delivery delays and product quality over the years. These issues are not reflective of the standards we strive for, and we’re actively working to address them. Once again, we apologise for the inconvenience caused and have reached out to you directly to discuss your concerns in more detail and find a way to make things right. Kind regards, Kyle Head of Customer Service
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