Gelato: Print on Demand
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I could finally make a shirt that doesn't make me have to cut my image down
Hello, Thank you for the 5-star review! We're glad to hear you’re enjoying the design options on Gelato. If there’s ever anything else we can assist with, just let us know! Best regards, Bart Gelato Support Team
Hi there, Thank you for the 5-star rating! We’re here whenever you need support or have any questions along the way. Best regards, Bart Gelato Support Team
Hi, Thank you for the 5-star review! We're happy to hear that Gelato is meeting your expectations. If you ever have questions or need assistance, we’re here to help. Best regards, Michal Gelato Support Team
The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!
Hi, Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality of our phone cases and posters, and that you've had positive experiences with our customer service team. Your satisfaction is our top priority, and we're committed to providing excellent products and service. We're also glad to hear that you find our app easy to use. We strive to make the ordering process as smooth and convenient as possible. Thank you again for your kind words and for choosing Gelato. Kind regards, Michal Gelato Support Team
easy to use
Hi, Thank you for your 5-star review! We're glad to hear that you found our platform easy to use. Your satisfaction is important to us, and we'll continue to strive for a seamless user experience. Thank you again for choosing Gelato. Kind regards, Michal Gelato Support Team
PROS Easy-to-use interface Good design tools Several print location options Good integration with storefronts Wide range of connections to other sources, such as Google and Pinterest CONS Variants are limited to 100 Lack of 'Higher ended' products Lack of written Shipping Policy
Hello, Thank you for the thoughtful 5-star review! We're glad you're enjoying the interface, design tools, and integration options. Regarding the points raised, please note that the 100-variant limit is set by Shopify. For shipping, estimated delivery times and tracking information are available in our catalog, with additional details on returns and our quality guarantee in our Help Center. For any specific product requests, please reach out—we'd love to hear your ideas! Thank you again for the feedback and your support. Best regards, Bart Gelato Support Team
Hello, Thank you for the 5 stars! We're grateful for your feedback and here to help with any questions along the way. Best regards, Bart Gelato Support Team
Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!
Hi there, Thank you for sharing your positive experience! We’re glad you’re enjoying the Personalization Studio features. If you have any questions, feel free to reach out—we're here to help! Best regards, Bart Gelato Support Team
Gelato ist eine super Idee, meine Fotos zu verarbeiten und zu verkaufen. Dadurch habe ich einen neuen Shop erstellen können. Ich freue mich auf die Zusammenarbeit und die Hilfestellungen sind klasse
Hallo, Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Gelato Ihnen hilft, Ihre Fotos zu verarbeiten und zu verkaufen und dass Sie Ihren neuen Shop eröffnen konnten. Wir freuen uns ebenfalls auf die Zusammenarbeit und stehen Ihnen jederzeit gerne zur Verfügung. Beste Grüße, Andrzej Gelato Support Team
Easy to integrate with shopify, great products and easy to use. very good for beginners and experts
Hi there, Thank you for your fantastic 5-star review! We're happy to hear that you found the integration with Shopify smooth and our platform user-friendly. If you ever have any questions, feel free to reach out! Best regards, Bart Gelato Support Team
Excellent! It is extremely user friendly, and it gets the job done!
Hello, Thank you for your great feedback! We're happy to hear that you find Gelato extremely user-friendly and that it helps you get the job done efficiently. If you ever need any further assistance, don’t hesitate to reach out. Best regards, Michal Gelato Support Team
I like how I can create or upload images here for my POD mugs. The customer service always responds to my inquiries. The delivery is also fast like when I ordered a test product of my mug. Kudos!
Hello, Thank you for your kind words! We’re happy to hear everything is going smoothly, from creation to delivery. If you ever need anything, feel free to get in touch—we’re always here to help. Best regards, Andrzej Gelato Support Team
It's really easy to navigate, and I love the personalization studio!
Hi, Thank you so much for your fantastic 5-star review! We're happy to hear that you find our platform easy to navigate and that you're enjoying the personalization studio. It's great to know that the tools are helping you create exactly what you need. Your feedback truly motivates us to keep improving! If you ever need assistance or have any questions, don't hesitate to reach out. Thanks again for your support! Warm regards, Michal Gelato Support Team
My clients are very happy with the prints they recieve. Fast shipping worldwide. Great support and comunication.
Hello, Thank you so much for your fantastic review! We're happy to hear that your clients are happy with the prints, and that you're satisfied with our fast worldwide shipping. Providing great support and maintaining clear communication is very important to us, and we're glad it’s making a positive impact on your experience. It's our goal to ensure both you and your clients continue to receive high-quality products and services. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to working with you again! Best regards, Michal Gelato Support Team
It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.
Hello, Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs. If you need any further assistance, feel free to reach out, we are available 24/7! Best regards, Andrzej Gelato Support Team
Veldig enkel å bruke og god kvalitet på produktene som ble levert.
Hei, Tusen takk for den flotte tilbakemeldingen! Vi er glade for å høre at du synes Gelato er enkel å bruke, og at du er fornøyd med kvaliteten på produktene. Ta gjerne kontakt hvis du har spørsmål eller trenger hjelp i fremtiden. Vennlig hilsen, Andrzej Gelato Support Team
If you're looking for a print-on-demand platform with a global presence, Gelato is an excellent choice. Their extensive network of production facilities ensures fast production and shipping times. Their customer service is both responsive and helpful. But what truly sets Gelato apart is its exceptional print quality – it's simply top-notch.
Hello, Thank you for your kind review! We're glad to hear that you're satisfied with the quality of our services. It's also wonderful to know that our print quality has met your expectations. If you ever need further assistance, we're here to help. Best regards, Andrzej Gelato Support Team
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business. Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward. Best regards, Bart Gelato Support Team
Love the design Ideas
Hi, Thank you for your feedback! We’re glad to hear that you love the design idea. If you have any further questions or need assistance as you explore more designs, feel free to reach out. Best regards, Michal Gelato Support Team
Hello, Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support. Best regards, Michal Gelato Support Team
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