Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
806
chart
#860
All reviews
May 13, 2024
EASY TO USE AND ACCESSIBLE
Hello, Thank you for your feedback! We're glad to hear that you found our platform easy to use and accessible. If you have any questions or need assistance, feel free to reach out. We're here to ensure your experience remains excellent! Best regards, Bart Gelato Support Team
May 12, 2024
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there, We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately. Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned. Thank you again for this feedback, as it provides us the opportunity to grow and improve. Best regards, Kyle Head of Customer Service
May 11, 2024
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
May 4, 2024
Easy to create my designs so far and prices compare well to other sites.
Hello, Thanks for sharing your thoughts! We're glad to hear that you've found our platform user-friendly and that our prices are competitive. If you ever need assistance or have any questions, feel free to reach out to us. Best regards, Bart Gelato Support Team
May 2, 2024
Hi, We greatly appreciate you leaving us a 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
April 30, 2024
Just learning the platform. Thus, I am finding it very interactive.
Hello, It's great to hear that you're finding Gelato's platform interactive as you explore and learn. If you have any questions or need assistance along the way, don't hesitate to reach out. We're here to help you make the most of your experience! Best regards, Bart Gelato Support Team
April 29, 2024
Great support, great quality, great products.
Hello, We're glad to hear that you're satisfied with our support, quality, and products. If there's anything else we can assist you with or if you have any questions, feel free to reach out. We're here to help! Best regards, Bart Gelato Support Team
April 28, 2024
Perfect.
Hello, Thank you for your feedback! We're thrilled that you had a great experience with our support, quality, and products. If you ever need assistance or have any questions, feel free to reach out. We're here to help ensure your experience remains exceptional. Best regards, Bart Gelato Support Team
April 27, 2024
The product arrives quickly and is of excellent quality
Hi, Thank you for taking the time to share your feedback! We're happy to hear that you're pleased with the speed of delivery and the quality of our products. Ensuring timely delivery and maintaining high-quality standards are core principles of our service, and we're glad to see that reflected in your experience. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Michal Gelato Support Team
April 26, 2024
The fact that the products are of good quality. The sizes generous and true. The service super fast and amazing. My customers get to edit and approve of their custom choices prior to confirming and placing the order. No problem with getting a refund for a faulty product, provided there is adequate documentation and verification. Reducing cost for shipping for our customers, potentially customs costs and reducing the carbon footprint are further bonus's I absolutely love. I have to say, so far......I am impressed!
Hi, Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you appreciate the quality of our products, our efficient service, and our customer-friendly features like customization options and hassle-free refunds. We're also glad that our efforts to reduce shipping costs and environmental impact have resonated with you. If you ever need any assistance or have feedback to share, please feel free to reach out to us. We're here to support you every step of the way! Best regards, Michal Gelato Support Team
April 26, 2024
Good quality and good shipping.
Hi, Thank you for taking the time to leave us a positive review. We're glad to hear that you're satisfied with the quality of our products and our shipping services. Ensuring high-quality products and timely delivery is our top priority, and we're pleased to know that we've met your expectations. If you have any further feedback or questions, please feel free to reach out to us. We appreciate your support! Best regards, Michal Gelato Support Team
April 25, 2024
So far great experience! I love how easy it is to create a product and works so well with Spotify.
Hi, Thank you for sharing your positive experience! We're delighted that you find Gelato easy to use and that it integrates seamlessly with Shopify. Our aim is to make the product creation process as smooth as possible for our users. Should you have any inquiries or require further assistance in the future, please feel free to reach out. Your support is truly appreciated. Warm regards, Michal Gelato Support Team
April 23, 2024
Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.
Hello, Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you're satisfied with the quality of our products, efficient logistics and customer support. If you ever have questions, need assistance, or want to share more feedback, feel free to reach out. Best regards, Bart Gelato Support Team
April 22, 2024
really easy
Hello Tina, Thank you for sharing your feedback! We're glad to hear you find Gelato easy to use. Should you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, Bart Gelato Support Team
April 22, 2024
Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.
Hallo, Es tut uns wirklich leid, dass unsere App Probleme mit Ihrem Kaufen-Button verursacht hat – das ist definitiv nicht unser Ziel. Wir haben das Problem unsererseits umgehend behoben. Wenn Sie jedoch immer noch Probleme haben, hängt es möglicherweise mit dem Design Ihres Shops zusammen. Auch wenn Sie Gelato deinstalliert haben, helfen wir Ihnen gerne bei der Lösung des Problems. Kontaktieren Sie uns gerne unter [email protected] und wir werden unser Bestes tun, um alles richtig zu machen. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns für etwaige Unannehmlichkeiten. Mit freundlichen Grüße, Bart Gelato Support Team
April 18, 2024
great!
Hello, Thank you for your positive review! We're glad to hear that your experience with Gelato has been going great. Providing a user-friendly experience is our priority, and we're pleased to know that we've met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
April 18, 2024
Hi, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
April 17, 2024
Hi, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
April 17, 2024
Simply brilliant.
Hi, Thank you for your positive feedback! We're delighted to hear that you find Gelato simply brilliant. Providing an excellent experience for our users is our goal, and we're glad we could meet your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support. Best regards, Michal Gelato Support Team
April 15, 2024
Hello, We're thrilled to hear you're enjoying your experience with Gelato! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team