All reviews

Rating Breakdown

  • 5
    95% (2,896 ratings)
  • 4
    3% (81 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (9 ratings)
  • 1
    2% (50 ratings)

Reviews with Text

  • 94% (2,856)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 10, 2021

THANK GOODNESS I FOUND THIS APP!! Seriously a godsend, the drag and drop is easier than so many other apps we have used. Their support is AH-MAZING - they respond quickly (I'm talking to them on a sunday right now) and always solve my problems. The only thing I would ask for more of is more templates and things to use off the bat.

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 8, 2021

This App has been very easy to use when it came to redesigning our online store and quick updates. If you ever need any help their online chat with their representatives are incredibly helpful! I recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're proud to companion with your business. Glad to hear that support agents were there to help you get familiar to GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

Jan. 7, 2021

I use this app to help me operate my website. yesterday these's some error on my home page, Gem's service team help me fix them and very kind to answer my questions. Thanks

Using app

About 1 year

Total reviews

6

Average rating

4.0

5 / 5 Share

Jan. 7, 2021

Great app, fantastic support. Would recommend it to anyone. I mainly use it as a landing page builder

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. Please do hesitate to contact us via live chat or email [email protected] if there is anything more we can do to assist. Janie | GemPages Support Team

5 / 5 Share

Jan. 6, 2021

This app has a bit of a learning curve but the customer service is phenomenal. If there is something I can't do or have trouble with, someone at Gempages always is happy to help! Special thank you to Leo for her help recently. Highly recommend this app if you are looking to make interesting and aesthetic customizations to your web store without hiring a Shopify Expert.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for spending your time leaving your honest review. You are right, I agree totally that we should bring more instructions and guidance to our customer. Also, We're so happy to hear that our support agent ( Leo ) companied with you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email address [email protected].

5 / 5 Share

Jan. 6, 2021

Awesome app! They have good customer service, always there to help you! Really easy to use even if you're a begginer.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

User friendly app to create amazing landing pages!. There are always minor issues after creating the pages (and, by the way, they should improve that), but the customer service is really helpful. Special thanks to Leo, who has been supporting and fixing our issues since I created my store.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

This app allows us.to create all sorts of custom landing pages, featured product pages and allows us to make every product appear just the way we want. Support is responsive, helpful and fast! Highly recommended

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 4, 2021

I use this app all the time and love it! The support team is awesome. They answer my questions quickly and are always friendly. Thank you for a great app and amazing support!

Using app

3 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Jan. 4, 2021

Good customer service! But if we improve the time of reply will be fantastic. 5 star will be given when this service improve

Using app

13 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your honest review! Your feedback about our support time is greatly appreciated. We're taking neccessary steps to improve it. Hopefully our support service will be even faster very soon! Thank you so much again for bring it to our attention! If there is anything more we can do to assist, please do let us know via live chat or email address [email protected]. All the best!

5 / 5 Share

Dec. 31, 2020

An amazing page builder that gives you the flexibility to design product and landing pages in a super easy way - I really think it's a must. I'd give it 4 stars as there are little features missing here and there (that surely will be added with time), but the support team is simply outstanding, quick and helpful (6 starts over 5), so they deserve the 5 stars. Looking forward to keep using it and for the future upgrades!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2020

Installing this app is the best decision I've made for my store. Going with the pro version was probably the other best decision. Their live chat customer support has been INSANELY helpful! I had a few issues with other apps not integrating properly and GemPages support jumped in and fixed all my issues. I am so grateful!

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 29, 2020

Very nicely designed web site builder. Really helpful for those who don't know how to write any code like me. Very great customer service to let users know what to do if we are unable to deal with some difficult issues when building the web page.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customization options that you were looking for! Also, we really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Liam | GemPages Customer Support team

5 / 5 Share

Dec. 22, 2020

5-star to the customer support team. Very prompt and responsive! The app is really easy to use and doesn't require a lot of technical knowledge.

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2020

Amazing Support - Bar none- Quick response, tech team right on point going beyond the expected to resolve clients requests. Recommended 100%

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 22, 2020

Great app. User Friendly and easy to use. Even I have some technical problems, support team are quick respond and problems solved. Recommends!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

Great App, Help me a lot. I don't know code, but the customer service help me to do what I want. I recommend you to try it. You can design any page you want by Gempages!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

Customer service is awesome. Was able to get help at 3AM even! Overall just a really good app. Thanks for the help

Using app

9 days

Total reviews

7

Average rating

5.0

3 / 5 Share

Dec. 17, 2020

just spent 1.5hrs with chat support to solve the issue alone. they didn't even trouble shoot the problem correctly and told me I was wrong to then tell me I was right. this was a waste of time. if you are not a coder or web developer this app is difficult if your pages face any issues. however, creating pages are simple, good templates, but if you need any back-end support you have a better shot figuring it out yourself. I've lost revenue because of this and they don't care. there is other alternatives. goodbye to a 2 year customer

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Hi Keron, Thank you so much for your honest review! We're happy to hear that you're satisfied with our product but really sorry to hear that you've a not good experience with the misunderstandings of our support agent then they could not help you as you expect. I can assure that it does not reflect our intentions and expectations of our staff. We would love the opportunity to reverse your negative experiences and turn it into a positive. We client experience is our highest priority and we want you to feel that. I've left you an email and looking forward to hearing from you! James | Customer Success Manager.

5 / 5 Share

Dec. 15, 2020

Superfast support, easy to navigate platform. It seems that the Gem team is working hard to fix bugs and to perfect the app in any possible way! Highly recommend.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!