All reviews

Rating Breakdown

  • 5
    95% (4,340 ratings)
  • 4
    3% (121 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
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5 / 5 Share

Feb. 16, 2021

Super easy and high-recommended! The functionality completely compatible with anytheme and give you the needed space to make your creativity real! the support team is too much helpful.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2021

Excelent team and excelent support. They are always there to help me with my doubds and problems! Thank you!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2021

Useful app with great customer service. Liam was of great help to my issue! And ensured everything went smoothly. Thanks again

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2021

Very good service! I asked twice to modify my theme code and in 10 minutes they solved every problem! Also the answer time was so fast and efficient! I recommend so much GemPages, thank you.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2021

Good support service. They help me to solve my problem very fast. Cindy was very helpful and solve my questions.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2021

Great app, and amazing customer service!! Bella is a great customer rep to work with. She goes above and beyond to help out.

Store

Sketchd

Using app

3 months

Total reviews

2

Average rating

3.5

5 / 5 Share

March 10, 2021

I am having to move from Bigcommerce to Shopify - a process which I was dreading! After establishing my coding really wasn't going to be up to it, I started looking at all the page builders. Some of them seemed fine, but I wasn't willing to pay a fortune to have multiple pages. We do ecommerce as well as lots of informative articles - and I really wanted to opportunity to 'spice up' my product pages too. Well, I tried them all, and no page builder was as cost effective as GemPages and quite frankly nowhere near as easy to use. It ticks all the boxes for me - I'm actually now enjoying the migration process as a chance to do some spring cleaning on my site. Although I initially planned to go for the cheaper plan, I signed up for the $29/mo plan as it is SO WORTH IT. Support is great too - I had one question and got a video response that answered it very quickly :). - Update after a few weeks of using Gempages. I am still very happy with it, and the customer service is EXCELLENT. Any questions they sort you out really quickly, and their friendly way of communicating is a breath of fresh air. Absolutely worth every penny and more.

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

I use this app for most of my design, it's extremely powerful in it's capabilities. The representatives available via chat are always kind and helpful.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

We had a small issue on our shop's page and the support was great. We received a reply to our message a business day after, which is completely fine, and it was easy to learn how to fix our issue for future reference. Highly recommend.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

Gempages is ofcourse an cool app, works perfect, especially the best thing? The customer support ! For sure, And Liam he is such a great guy, he works for the tech team, he has like magical fingers, I ask something this guy fix it, love him man! amazing support, thanks, hoping to work a long time with you guys, peace

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

I use this application for all my sites. Very easy to use, lots of possibilities. And the support is just AMAZING! Fast and clear in its answers, you can't do better.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward to having more grateful experiences in the future! If there is anything more we can do to assist, please do let us know via live chat or email address [email protected] Janie | GemPages Customer Success Team

5 / 5 Share

Feb. 10, 2021

Best App on Shopify probably. I am a professional designer who do not code. But in this project I tried Shopify for the first time and was worried at the beginning because Shopify's drag-and-drop is so poor. Gempages is what you want if you're gonna design it like Wixsite or Squarespace. The interface is very user-friendly and intuitive. You can implemented your design right away without having to learn anything new. The customer service is the best part of this app. Their staffs are so polite, responsive and strongly responsible. The can-do, can-solve attitude is reassuring. There are bugs and complications, but they never blame it on the user's side. They patiently explain what happened by screen caps, codes and videos in the way that is easy to understand. For first time Gempages user. There are a few things to keep in mind before you start using it. I hope Gempages' staff read this and take note to improve the app too. 1. The interface has a minor bug. When you edit the value of Space (Margin/Padding) of an element, they might bounced back and not showing changes at all. You can try switching working for Desktop/Laptop/Tablet/Mobile and reenter the value you want a few times to get it work. In other case just restart the app or your computer. This is frustrating when you use it for the first time. You won't understand what you did wrong. 2. The live-editing window doesn't always show exactly the design it's going to be shown in published page. Half of the time the design moves a bit up and down. You have to published regularly, see it for yourself and adjusted that by intuition. 3. You have 4 platform to customize on! :D And luckily Gempages make this very easy. The margin of an element in platforms can be individually edited. Great function. If you don't code and has a limited bracket of time to fix your website, and has quite a specific design you want to go for, I strongly suggest the 59USD/month plan. Their staff's priority support will speed you up by 50% percent if you properly explain your questions or even requests to add custom codes. You won't regret it.

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Wow! Thank you for spending your time leaving this review. Thrilled to hear that you have an amazing experience with GemPages and our service! I totally agree with your ideas and suggestions, they are so great & exactly the things what we should improve. I'll surely pass these ideas to our GemPages Dev team and also believe that we will move faster than in the future after improving these suggestions. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much! Cindy | GemPages Customer Success Team

5 / 5 Share

Feb. 9, 2021

I had some trouble with my product page. When I asked for help, there was a question in 24h. Marc fixed my problem in 5 minutes. Would recommend this app to everybody who is thinking about it!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to get your review! It really put a big smile on our faces. Happy to hear that our support agent - Marc companied with you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email address [email protected]

5 / 5 Share

Feb. 9, 2021

I'm using this app now for a few weeks and am very amazed by this excellent, kind and very helpful customer service. Each question was replied to within at least 24h and they even made some custom optimizations for my Mailchimp newsletter form. They also send you quick guide videos for some tweaks or fix it by themselves. Currently I'm more than satisfied and happy to have chosen this service.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi my friend, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win! Don't hesitate to reach us if we can do anything to assist! Best wishes!

5 / 5 Share

Feb. 9, 2021

The best customer service of any app I've used on Shopify. They always take the time to help me figure things out. Thank you!

Using app

5 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages! Don't forget to reach us via live chat or email, if you need us we are there to help! All the best!

3 / 5 Share

Feb. 8, 2021

Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support. They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.

Using app

About 2 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback! We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent. I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly. Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through [email protected]. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you. Thank you again! James | Customer Success Manager

5 / 5 Share

Feb. 8, 2021

I used GemPages for a month and I really like it, It's easy to setup and their customer support is great!

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us the review! I'll surely pass your kind words onto our support agents. Please don't hesitate to contact us via live chat or email [email protected] if there is anything more we can do to assist.

5 / 5 Share

Feb. 8, 2021

Using gempages for around 4 years now and i am still happy with everything. super fast support, and it gives shopify just the flexibility for layouts and addons it needs. :)

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. Also Glad to hear that GemPages was helpful to create your pages. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win! We’re here for you anytime. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

Feb. 8, 2021

This is the third time I've used GemPages to build a Shopify store and I can't rate it highly enough. Really expands your design options and the support is 10/10, always very prompt and super helpful.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We're always happy to give you a hand whenever you need. Best wishes!

5 / 5 Share

Feb. 7, 2021

The Support Team is very polite and quickly solves your problems. Within a few minutes my problem got fixed and I was good to go. Awesome App

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi my friend, Your review helps us so much and we can’t thank you enough for taking the time to write it. We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages! Please don't hesitate to contact us via live chat or email [email protected] if there is anything more we can do to assist. All the best